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Added 11 mins ago
BH
Senior Solution Architect
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Background in utility operations and technology, including transmission and distribution systems, OT, SCADA, EMS, and asset management, is preferred.
Added 11 mins ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
AAPS Salaried - Information Systems and Technology, Level D
Added 11 mins ago
IH
Social Worker | Primary Care
Interior Health Authority
Trail, BC
- Part-time
…while helping them navigate complex healthcare and community…
Added 11 mins ago
AU
Security Guard - Receptionist - Concierge
Allied Universal
Toronto, ON · North York, ON
- $18 CAD / hour
- Part-time
Surveillance Monitoring: Monitor CCTV cameras, alarm systems, and security equipment. Respond promptly to suspicious activity, security concerns, and site-related incidents.
Added 11 mins ago
IH
Project Manager | Major Capital Projects
Interior Health Authority
Kamloops, BC
- Full-time
Analyzes technical and situational information to determine the project’s potential impact on services, facilities, systems, and/or staff.
Added 11 mins ago
IH
Lead | Equitable People Practices
Interior Health Authority
Kelowna, BC
- Full-time
…continuous improvement of human resource (HR) policies, programs, systems, and…
Added 11 mins ago
CC
Operations Manager
Carlson Construction Group
North Vancouver, BC
- $140,000 to $160,000 CAD / year
- Full-time
Identify opportunities to improve processes, systems, and service delivery.
Added 11 mins ago
IH
Lead | Accessibility
Interior Health Authority
Kelowna, BC
- Full-time
…support the incorporation of key accessibility principles into systems and…
Added 11 mins ago
CI
Designer de Produit / Product Designer (E-commerce)
Cloud Imperium Games Montreal
Montreal, QC
- Full-time
Founded in 2012 by renowned game developer Chris Roberts, Cloud Imperium Games (CIG) is one of the largest global independent studios, 1,000+ employees, dedicated to delivering…
Added 11 mins ago
IH
Person and Family Centered Care Coordinator
Interior Health Authority
Kelowna, BC
- Full-time
…data, report-writing, and functionality of navigating various systems that collect Patient-and Family-Centered Care (PFCC) data. As the resource for PFCC, the Coordinator is expected to…
Added 11 mins ago
FC
GTS Operations Supervisor
FedEx Canada
Richmond, BC
- Full-time
…including but not limited to training related to quality assurance, systems, hazardous materials and work environment safety ensuring accuracy and currency for self &…
Added 11 mins ago
SG
Journeyperson Heavy Equipment Technician
Sokil Group of Companies
AB · Edmonton, AB
- Full-time
· Perform servicing on engines, transmissions, brakes, drivetrains, and exhaust systems.
Added 11 mins ago
AU
Security Regional Trainer
Allied Universal
Calgary, AB
- $51,000 to $55,500 CAD / year
- Full-time
Proficiency in Microsoft Office and electronic training or record-management systems.
Added 11 mins ago
C
Coordonnateur, environnement, santé et sécurité (EHS Coordinator)
Celanese
Boucherville, QC
- Full-time
…environmental performance, and site safety by monitoring EHS systems, audits, and reporting. With your expertise, you will support risk management, continuous improvement, and…
Added 12 mins ago
Operations Co-op (Waybound)
Optima Living
Vancouver, BC
You will collaborate with multidisciplinary teams and senior leaders to strengthen systems that support both staff and residents.
Added 12 mins ago
Floral - Clerk Sales/Service SW
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Lloydminster, AB
Added 12 mins ago
Seasonal Associate - Famous Footwear
Caleres
Winnipeg, MB
Added 12 mins ago
PA
Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Bolton, ON
- Full-time
Ford parts experience and familiarity with Ford parts systems/processes are considered a strong asset.
Added 12 mins ago
PA
Automotive Master Service Technician - Hyundai
Pfaff Automotive Partners Inc.
Woodbridge, ON
- Full-time
Adjust, repair or replace parts and components of automotive systems
Added 12 mins ago
CS
Program Manager, Data and Agri-food Standards/ Responsable de Programme, Normes Relatives aux Données et au Secteur Agroalimentaire
Canadian Standards Association
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- $116,230 to $152,555 CAD / year
- Full-time
…range of complex and emerging topics, including data-driven systems,…
Added 12 mins ago
CS
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- $88,260 to $100,000 CAD / year
- Full-time
Minimum 5-10 years of relevant experience, including 3-5 years of experience in a product/systems application environment
Added 12 mins ago
CS
Senior Technical Architect, Application Development & Support
Canadian Standards Association
Toronto, ON
- Full-time
Acts as lead developer and technical design authority for applications in scope, setting coding standards, design patterns, branching strategy, and definition of done for internal and…
Added 12 mins ago
CS
Manager, Strategic Initiatives - Energy Systems Standards (Petroleum & Natural Gas / Nuclear)
Canadian Standards Association
Calgary, AB
- $116,230 to $152,555 CAD / year
- Full-time
CSA Group has an immediate opportunity for a Manager, Strategic Initiatives (SIM) – Energy Systems Standards. Reporting to the Director, Energy Systems Standards, the SIM advances strategic…
Added 12 mins ago
CS
Manager, Supply Chain Operations and Analytics
Canadian Standards Association
Toronto, ON
- $100,890 to $132,416 CAD / year
- Full-time
Act as a subject matter resource for procurement systems, reporting, travel and expense processes, and purchasing controls.
Added 27 mins ago
IW
Senior Analyst Finance
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Involvement in finance systems and process automation initiatives, including AI assisted process enhancements.

Global Excel Management Inc.

Team Leader - Assistance Services (6-month temporary assignment)- EN

Montreal, QC, Canada

Temporary

Apply About employer

Applications open in a new tab.

Job details

Job type: Temporary
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
Previous leadership experience preferred;
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When You Apply

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement;
RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop Customer Service Representatives while monitoring performance, service levels, quality, and operational results. Resolve escalated claimant situations, support workforce planning, and collaborate with leaders on strategic initiatives, process improvements, and employee engagement.

Requirements

A university or college degree and previous leadership experience are preferred, as is at least two years of Global Excel experience. The role requires English-French bilingualism, knowledge of assistance services operations and travel insurance, strong communication and decision-making skills, and the ability to coach, multitask, and collaborate; on-call and shift work may be required.

Skills

Team Leadership
Coaching and Mentoring
Performance Management
Employee Engagement
Customer Service
Contact Center Operations
Workforce Planning
Scheduling
Performance Monitoring
KPI Management
Escalation Management
Decision-Making
Communication
Multitasking
Process Improvement
Travel Insurance Knowledge

Benefits

Performance Bonus
Extensive Benefits Package
RRSP Matching Program
Education Assistance
Employee Assistance Program
Health and Wellness Initiatives
Employee Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Assistance Services
Customer Service Representatives
Contact Center Leadership
Travel Insurance
Insurance Underwriting
Policy Knowledge
Coaching
Training
Performance Feedback
Career Development
Performance Management
Key Performance Indicators
Service Levels
Quality Standards
Escalation Management
Workforce Planning
Scheduling
Staffing
Intraday Operations
Process Improvement
Employee Engagement
Employee Retention
Operational Results
Global Excel Systems
HR Processes
Payroll
Accounting
IT Systems
English-French Bilingualism

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