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Added 7 mins ago
AW
Software Development Manager, S3 Storage
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
As a Software Development Manager with-in the S3 Request Plane, you will help your team to design, develop and deliver global highly available services that provide robust, safe, scalable…
Added 7 mins ago
PI
Automation and Controls Specialist
Price Industries
Winnipeg, MB
- Full-time
…and knowledgeable follow-up service have made Price a market leader in supplying air distribution, critical controls, and noise control…
Added 37 mins ago
CH
Manager, Health & Safety
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
…compliant workplace across all operations. The role leads the development, implementation, and continuous improvement of Alterra Experiences Division's health and safety management systems,…
Added 38 mins ago
S
Engineering Manager | Responsable de l'ingénierie - Sadie Hotels
Sadie
Montreal, QC · Saint-Laurent, QC
- Full-time
We're looking for an Engineering Manager to lead the engineering team day to day and make sure work ships across several products. You'll balance people management with hands-on technical…
Added 38 mins ago
BA
SERVICE CONSULTANT
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our…
Added 53 mins ago
Senior Financial Analyst
First Majestic Silver
Vancouver, BC
A strong leader with excellent team-building/people management skills;
Added 53 mins ago
A
Structural Design Engineer/EIT
AECOM
Calgary, AB · Edmonton, Alberta
- $65,000 to $80,000 CAD / year
- Full-time
…your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other…
Added 1 hour ago
IT
Payroll Specialist
Ideon Technologies
Richmond, BC
- Full-time
…an advanced suite of proprietary data-generation hardware, software, AI-powered services, and multi-physics fusion that provide x-ray-like visibility deep underground and unlock the…
Added 1 hour ago
D&
Senior FP&A Analyst
Dye & Durham Corporation
Toronto, ON
- Full-time
Dye & Durham, a leading global provider of cloud–based software and technology solutions, provides critical information services and workflows used by clients all over the world to manage…
Added 1 hour ago
GE
Team Leader - Assistance Services- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key…
Added 1 hour ago
GE
Team Leader - Assistance Services- EN
Global Excel Management Inc.
Montreal, QC
- Full-time
As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key…
Added 1 hour ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
…workflow management, and coaching, mentoring, and formal career development support for junior team…
Added 1 hour ago
C
Controller / Contrôleur(e)
Corbec
Kirkland, QC
- Full-time
Since 2014, Galvanisation Québec has established itself as a leader in steel galvanizing in Quebec. With its modern facility in Princeville and soon to open in Drummondville, the company…
Added 1 hour ago
IT
Physicist
Ideon Technologies
Richmond, BC
- Full-time
We are seeking a Physicist who will work as part of our research and development team to brainstorm, develop, and refine solutions that make up our subsurface intelligence platform. You…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Winnipeg, MB
- Full-time
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common…
Added 1 hour ago
V
Associate Consulting Director
Virtusa
Toronto, ON
- Full-time
Title Banking SME/ Thought leader – US & Canada
Added 1 hour ago
TP
Quality Analyst
Toronto Pearson International Airport
Toronto, ON
- Full-time
…reflected in recurrent training and SOP changes Support the development of New training programs for the Operational Communications Team, performs system end user…
Added 1 hour ago
FN
Commercial Banking Analyst
First Nations Bank of Canada
Saskatoon, SK
- $69,828 to $100,552 CAD / year
- Full-time
…Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in…
Added 1 hour ago
P&
Stage - Hiver - Responsable de la gestion des stocks / Internship-Winter-Material Management Lead
Pratt & Whitney
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’industrie aérospatiale établi à Longueuil, au Québec. Nous fabriquons des moteurs de nouvelle génération qui équipent la plus grande…
Added 1 hour ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 1 hour ago
MS
DevOps Specialist
MDA Space
Brampton, ON
- Full-time
MDA is seeking a talented and experienced DevOps Specialist to be part of the IT Enterprise Business System team to play a crucial role to design, implement, and maintain our DevOps…
Added 1 hour ago
SC
SAP iXp Intern - Product Support
SAP Careers
Toronto, ON
- Full-time
Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
Added 1 hour ago
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Workplace Coordinator, Workplace Experience Network, Human Resources
Sanya’k̓ula
Vancouver, BC
- Full-time
The Workplace Coordinator reports to Team Leader, works in a matrixed human resources environment, and is accountable for participating as a member of the Workplace Experience Network (WEN)…
Added 2 hours ago
S
Workplace Coordinator, Workplace Experience Network, Human Resources
Sanya’k̓ula
Burnaby, BC
- Full-time
The Workplace Coordinator reports to Team Leader, works in a matrixed human resources environment, and is accountable for participating as a member of the Workplace Experience Network (WEN)…

Global Excel Management Inc.

Team Leader - Assistance Services- EN

Sherbrooke, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: A minimum of 2 years of leadership experience is required.
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention;
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
A minimum of 2 years of leadership experience is required.
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When You Apply

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement; RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

Apply About employer

More about this job

Responsibilities

Lead and develop Customer Service Representatives through coaching, training, performance feedback, and career development while monitoring KPIs, service levels, quality, and operational results. Manage escalated claimant situations, support workforce planning, and collaborate with leaders and stakeholders on strategic initiatives, process improvements, and employee engagement.

Requirements

A university or college degree is preferred, and at least two years of leadership experience is required; two or more years of Global Excel experience is preferred. Candidates need strong communication, decision-making, coaching, multitasking, and collaboration skills, along with relevant assistance-services and contact-center knowledge; English and French bilingualism is required, and on-call or shift work may be necessary.

Skills

Team Leadership
Coaching
Employee Development
Performance Management
Customer Service
KPI Monitoring
Escalation Management
Workforce Planning
Scheduling
Operational Management
Process Improvement
Decision-Making
Communication
Multitasking
Stakeholder Collaboration
Employee Engagement

Benefits

Performance Bonus
Benefits Package
Retirement Savings Plan Matching
Education Assistance
Employee Assistance Program
Health and Wellness Initiatives
Employee Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Assistance Services
Customer Service Representatives
Contact Center
Travel Insurance
Insurance Underwriting
Policy Knowledge
Global Excel Systems
Operational Workflows
Performance Management
Key Performance Indicators
Service Levels
Quality Standards
Workforce Planning
Scheduling
Intraday Adjustments
Escalation Management
Process Improvement
Employee Engagement
Employee Retention
Performance Feedback
Career Development
Stakeholder Collaboration
Bilingualism
Payroll
Accounting
Human Resources
Information Technology

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