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Global Excel Management

Claims Coordinator

Windsor, ON, Canada
73 Queen St., Sherbrooke, QC, J1M 0C9, Canada

Pay: Windsor, Ontario Candidates: hourly salary scale ($19.94 - $25.00). *Other locations, salary to be discussed based on geographic differential.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Job Description

Reporting to the Team Leader, you will be responsible for communicating with claimants, providers, and travel Suppliers to obtain required information and/or documentation needed for claim processing. You will be expected to ensure accuracy and quality of work while respecting service level agreements, turnaround times and providing a first-class customer experience.

Role and Responsibilities

Contact customers via phone, email, or letter to obtain missing information or documentation.
Obtaining missing information from medical providers and travel suppliers via phone, or letter.
Review, analyze and determine missing information and documentation to proceed with claim process.
Access multiple internal and external platforms to obtain missing information / documentation.
Adhering to service levels and turnaround time when following; with customers, providers and travel suppliers on missing information to complete claim process.
Monitor incoming faxes and emails and manage according to guidelines including responses when required
Ensure creation of appropriate follow-up workflows.
Communicate and work closely with Account Management regarding any updates to client files.
Maintaining a high level of professionalism under complex situations or communications.
Accurately update tasks and claim files when new information is provided.
Review various inboxes for missing information or documents prior to actioning task for ensure accuracy.
Ensure correct forms / missing information is being requested and received.
Perform related duties as assigned.
Take ownership of complex, as well escalated files and / or emails to ensure the claim is resolved or escalated accordingly.
Communicate professionally with internal teams.

Major Challenges

Fluctuating business volumes
Numerous business targets
Specialization and diversity of claim process
Variety of Tasks and workflows
Working with multiple systems.
Strong attention to detail
Remaining calm and professional in difficult situations.

Major Job Accountabilities

Creating a good working environment
Meeting business targets and SLA’s
Meeting clients and customers’ expectations internally and externally
Quality scores and customer service due to complexities
Adherence and Absenteeism – adhering to the work schedule

Success Measures

Maintaining service levels
Overall level of customer satisfaction
Productivity levels
Quality and Audit Scores

What skills and experience are we looking for?

Intermediate computer skills along with Microsoft Office applications (Windows, Excel, Outlook)
Post-secondary education in Administration preferred.
Ability to multitask in a fast-paced work environment.
Experience working in a customer service environment.
Highly organized with attention to detail.
Experience in the insurance and medical billing industry is an asset.
General Administrative functions and tools.
Clear and effective communication (verbally and written).
Excellent interpersonal skills, judgment and professionalism.
Attention to detail.
Analyze situations and find solutions- Problem solving.
Highly organized with ability to multitask.
Ability to prioritize and change focus depending on urgency.
Ability to adapt to change.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position

Competitive compensation package that includes a base salary, annual salary review and annual performance bonus;
Extensive benefit package including, health, dental, travel and health care spending account;
3 weeks vacation;
RRSP matching program;
A professional future with opportunities for development, growth, and advancement;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent Employee Assistance program;
On site Gym;
Employee engagement programs that focus on fitness, food, and fun;
Windsor, Ontario Candidates: hourly salary scale ($19.94 - $25.00). *Other locations, salary to be discussed based on geographic differential.

To get a taste of the Global Excel life at Global Excel life and for more information on our company, visit our Facebook page and website:

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More about this job

Responsibilities

The Claims Coordinator communicates with claimants, medical providers, and travel suppliers to obtain necessary documentation for claim processing. They are responsible for managing workflows, updating claim files, and ensuring service level agreements are met while maintaining high customer satisfaction.

Requirements

Candidates should possess intermediate computer skills, including proficiency in Microsoft Office, and have experience in a customer service environment. A post-secondary education in administration is preferred, along with strong organizational and communication skills.

Skills

Customer service
Communication
Microsoft Office
Data entry
Problem solving
Multitasking
Attention to detail
Time management
Professionalism
Administrative support
Insurance industry knowledge
Medical billing
Workflow management
Interpersonal skills
Analytical skills

Benefits

Annual salary review
Annual performance bonus
Health insurance
Dental insurance
Travel insurance
Health care spending account
3 weeks vacation
RRSP matching program
Professional development opportunities
Financial assistance for education
Employee assistance program
On-site gym
Employee engagement programs

Visa sponsorship

Not detected in the job text

Keywords

Claims Coordinator
Insurance
Medical Billing
Customer Service
Administrative
Microsoft Office
Excel
Outlook
SLA
Documentation
Workflow
Account Management
Data Accuracy
Problem Solving
Professionalism
Claims Processing
Support Services

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