CSR - Digital Communications (Bilingual)
- Windsor, ON, Canada
- 73 Queen St., Sherbrooke, QC, J1M 0C9, Canada
Applications open in a new tab.
Job details
- Apply by
- Posting language
- English
- Posted
Original job description
Job Description
Are you a person with excellent writing skills and a knack for providing excellent customer service? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As a Customer Service Representative: Digital Communications, you’ll be assisting clients via email and text regarding medical and non-medical travel claims.
What does your typical day look like?
- Opening medical and non-medical claims in our claims system;
- Providing policy benefits;
- Responding to general inquiries related to travel insurance policies;
- Assisting clients with their claim status questions and take ownership of complaints or complex files to ensure the claim is resolved;
- Appropriately handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards;
- Performing other administrative duties related to the claim process as assigned.
What skills and experience are we looking for?
- College Diploma;
- Minimum of one years of experience in a customer service-related position;
- Knowledge of Windsor's products;
- Superior customer service skills;
- Excellent English and French written and verbal skills. Other languages such as Spanish are an asset.
- High level of professionalism;
- Good problem-solving skills;
- Highly organized with ability to multi-task and prioritize;
- Proficiency in the Microsoft suite products;
- Available to workdays mainly, but operational needs involve evening and weekend schedule rotation;
- Strong computer proficiency and precise digital communication.
We offer you
- Global Excel offers more than a position;
- Three weeks of vacation;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits;
- Please reach out to your local HR department if you would like to know more about benefits offered in your site.
To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:
More about this job
Responsibilities
The Customer Service Representative will assist clients with medical and non-medical travel claims via email and text. Responsibilities include managing claim files, providing policy information, and resolving complex inquiries while maintaining confidentiality.
Requirements
Candidates must possess a college diploma and at least one year of customer service experience. Proficiency in English and French, along with strong computer and organizational skills, is required.
Skills
- Customer service
- Written communication
- Verbal communication
- Problem-solving
- Microsoft suite
- Data entry
- Time management
- Multitasking
- Professionalism
- Bilingualism
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Travel insurance
- Retirement savings plan
- Paid vacation
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Finance & Accounting
Keywords
- Customer Service
- Travel Insurance
- Claims Processing
- Digital Communication
- Bilingual
- Administrative Duties
- Microsoft Suite
- Data Privacy
- Conflict Resolution
- Policy Benefits
- Client Support
- Professionalism
- Multitasking
- Problem-solving