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Added 1 hour ago
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CSR - Digital Communications - 6months Contract(Bilingual)- EN
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As a Customer Service Representative: Digital Communications, you’ll be assisting clients via email and text regarding medical and non-medical travel claims.
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CSR - Digital Communications - 6months Contract(Bilingual)- EN
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- Contract
As a Customer Service Representative: Digital Communications, you’ll be assisting clients via email and text regarding medical and non-medical travel claims.
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CSR - Digital Communications (Bilingual)- EN
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As a Customer Service Representative: Digital Communications, you’ll be assisting clients via email and text regarding medical and non-medical travel claims.
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CSR - Digital Communications (Bilingual)- EN
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As a Customer Service Representative: Digital Communications, you’ll be assisting clients via email and text regarding medical and non-medical travel claims.
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CSR - Digital Communications - 6months Contract(Bilingual)
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Global Excel Management

CSR - Digital Communications (Bilingual)

Windsor, ON, Canada
73 Queen St., Sherbrooke, QC, J1M 0C9, Canada

Apply on careers-globalexcel.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 12, 2027
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description

Are you a person with excellent writing skills and a knack for providing excellent customer service? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!

As a Customer Service Representative: Digital Communications, you’ll be assisting clients via email and text regarding medical and non-medical travel claims.

What does your typical day look like?

Opening medical and non-medical claims in our claims system;
Providing policy benefits;
Responding to general inquiries related to travel insurance policies;
Assisting clients with their claim status questions and take ownership of complaints or complex files to ensure the claim is resolved;
Appropriately handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards;
Performing other administrative duties related to the claim process as assigned.

What skills and experience are we looking for?

College Diploma;
Minimum of one years of experience in a customer service-related position;
Knowledge of Windsor's products;
Superior customer service skills;
Excellent English and French written and verbal skills. Other languages such as Spanish are an asset.
High level of professionalism;
Good problem-solving skills;
Highly organized with ability to multi-task and prioritize;
Proficiency in the Microsoft suite products;
Available to workdays mainly, but operational needs involve evening and weekend schedule rotation;
Strong computer proficiency and precise digital communication.

We offer you

Global Excel offers more than a position;
Three weeks of vacation;
An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
A flexible and supportive work environment offering several benefits;
Please reach out to your local HR department if you would like to know more about benefits offered in your site.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply on careers-globalexcel.icims.com About employer

More about this job

Responsibilities

The Customer Service Representative will assist clients with medical and non-medical travel claims via email and text. Responsibilities include managing claim files, providing policy information, and resolving complex inquiries while maintaining confidentiality.

Requirements

Candidates must possess a college diploma and at least one year of customer service experience. Proficiency in English and French, along with strong computer and organizational skills, is required.

Skills

Customer service
Written communication
Verbal communication
Problem-solving
Microsoft suite
Data entry
Time management
Multitasking
Professionalism
Bilingualism

Benefits

Health insurance
Dental insurance
Life insurance
Travel insurance
Retirement savings plan
Paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Travel Insurance
Claims Processing
Digital Communication
Bilingual
Administrative Duties
Microsoft Suite
Data Privacy
Conflict Resolution
Policy Benefits
Client Support
Professionalism
Multitasking
Problem-solving

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Jobs in Canada