Jobs in Canada

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Added 6 mins ago
P
Vice President, Compliance
Payroc
Canada
- Full-time
Added 6 mins ago
EV
Associate Veterinarian
Ethos Veterinary Health
Hamilton, ON
- Part-time
Added 6 mins ago
P&
Analyse de défaillance - Ingénieur métallurgiste / Failure analysis - Metallurgical engineer
Pratt & Whitney
Longueuil, QC
- Full-time
Added 6 mins ago
DA
Corporate Tax Partner
DSW ABL Advisory
Burlington, ON
- Full-time
Added 6 mins ago
P&
Gestionnaire de fabrication – Lignes d’assemblage / Manufacturing Line Manager – Assembly Lines
Pratt & Whitney
Mirabel, QC
- Full-time
Added 36 mins ago
GC
Développeur logiciel (moteur principal)/Software Developer (Core Engine) - Battlefield
Game Companies
Montreal, QC
- Full-time
Added 36 mins ago
U
Seasonal Personal Vehicle Driver
UPS
St. Catharines, ON
- Temporary
Must have a valid Ontario G driver’s license
Added 36 mins ago
U
Seasonal Personal Vehicle Driver
UPS
St. Catharines, ON
- Temporary
Must have a valid Ontario G driver’s license
Added 36 mins ago
U
Early Morning Warehouse Associate
UPS
Concord, ON
- Full-time
Availability to work flexible shirt hours, up to 5 days per week
Added 36 mins ago
U
Early Morning Warehouse Associate
UPS
Concord, ON
- Full-time
Availability to work flexible shirt hours, up to 5 days per week
Added 36 mins ago
U
Seasonal Personal Vehicle Driver
UPS
St. Catharines, ON
- Temporary
Must have a valid Ontario G driver’s license
Added 36 mins ago
U
Warehouse Associate - Early Mornings
UPS
St. Catharines, ON
- Full-time
Added 36 mins ago
U
Warehouse Associate - Early Mornings
UPS
St. Catharines, ON
- Full-time
Before you apply to a job, select your language preference from the options available at the top right of this page.
Added 36 mins ago
U
Evening Warehouse Associate
UPS
Guelph, ON
- Internship
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Added 36 mins ago
U
Early Morning Warehouse Associate
UPS
Guelph, ON
- Internship
Before you apply to a job, select your language preference from the options available at the top right of this page.
Added 36 mins ago
U
Warehouse Associate - Early Mornings
UPS
St. Catharines, ON
- Full-time
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Added 36 mins ago
U
Early Morning Warehouse Associate
UPS
Kitchener, ON
- Internship
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Added 36 mins ago
U
Early Morning Warehouse Associate
UPS
Guelph, ON
- Internship
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Added 36 mins ago
U
Early Morning Warehouse Associate
UPS
Kitchener, ON
- Internship
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Added 36 mins ago
U
Driver Helper
UPS
Ottawa, ON
- Part-time
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Added 36 mins ago
U
Evening Warehouse Associate
UPS
Kitchener, ON
- Internship
Added 36 mins ago
U
Warehouse Worker
UPS
Ottawa, ON · Vars, ON
- Internship
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Added 36 mins ago
U
Early Morning Warehouse Associate
UPS
Guelph, ON
- Internship
Added 36 mins ago
U
Warehouse Worker
UPS
Ottawa, ON · Vars, ON
- Internship
Added 36 mins ago
U
Warehouse Worker Evening Shift
UPS
Barrie, ON
- Internship
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Global Excel Management

Customer Service Representative (bilingual) - $22.56/hour

Montreal, QC, Canada
73 Queen St., Sherbrooke, QC, J1M 0C9, Canada

Apply on careers-globalexcel.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Oct 9, 2027
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Description

Bilingual Customer Service Representative - Assistance Services $22.56/h

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
Open the initial claim and refer the person to the most suitable healthcare providers;
Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?

College diploma or equivalent
Experience in customer service, telecommunications and/or claims assistance
Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English)
Customer service oriented
Ability to work with people in a fast-paced, team environment
Good communication skills and highly professional
Good computer skills (Microsoft Office, internet etc.)

We offer you

What does Global Excel offer you?

Three weeks of vacation;
An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
A flexible and supportive work environment offering several benefits such as on-call doctors, an on-site Bistro, and much more;

A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply on careers-globalexcel.icims.com About employer

More about this job

Responsibilities

The representative will assist customers with travel-related medical and non-medical emergencies by explaining policy coverage and coordinating with healthcare providers. They are also responsible for opening claims, pre-approving medical tests, and maintaining accurate records in the claims system.

Requirements

Candidates must possess a college diploma or equivalent and have experience in customer service, telecommunications, or claims assistance. Proficiency in both English and French is required, along with strong computer skills and a professional demeanor.

Skills

Customer service
Bilingual
Communication skills
Professionalism
Computer skills
Microsoft Office
Claims assistance
Telecommunications
Problem solving
Teamwork

Benefits

Three weeks of vacation
Health insurance
Dental insurance
Life insurance
Travel insurance
Retirement savings plan
On-call doctors
On-site bistro
Wellness program
On-site gym
Fitness classes
Discounts at local businesses
Lunch-and-learns
Financial assistance for education

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Claims Assistance
Insurance
Bilingual
Medical Emergencies
Policy Benefits
Healthcare Providers
Microsoft Office
Telecommunications
Wellness Program
Professional Development
Travel Insurance
Data Entry
Claims System

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Work requirements

Jobs in Canada