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Added 9 mins ago
TS
Leasing Agent
The Skyline Group of Companies
Owen Sound, ON
- Contract
A people‑person with exceptional customer service skills.
Added 9 mins ago
CT
Social Media Consultant
Canadian Tire Corporation
Toronto, ON
- Full-time
Collaborate cross-functionally with key partners (e.g., sports partnerships, community impact teams, PR, Merchandising, Brand, Customer Service).
Added 9 mins ago
IC
Shift Lead
Insomnia Cookies
Toronto, ON
- Part-time
…coaching teammates and keeping the bakery running smoothly, you'll lead by example every…
Added 9 mins ago
B
Mortgage Specialist
BMO
Calgary, AB
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 9 mins ago
B
Property Services Coordinator
BGIS
Laval, QC
- Full-time
The Property Service Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). Provides…
Added 9 mins ago
GL
HVAC Technician
Go Lime Inc.
Concord, ON
- $35 to $45 CAD / hour
- Full-time
Join Go Lime Inc. as a Lead HVAC Installer/Technician and become a vital part of our dynamic team. We provide everything necessary for you to thrive in your role, including well-equipped…
Added 9 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
…permitting platform, enhancing efficiency, transparency, and customer service for residents, businesses, and…
Added 9 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Vancouver, BC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 9 mins ago
RN
Digital Marketing Specialist
Rapid Novor
Kitchener, ON
- Full-time
…projects under our belt, Rapid Novor has a strong reputation for service excellence. Our clients routinely use our services in therapeutic discovery, IVD development, basic research,…
Added 9 mins ago
BP
Customer & Programming Associate (Temporary - up to 18 Months)
Burlington Public Library
Burlington, ON
- Part-time
Previous library or customer service experience is an asset.
Added 9 mins ago
K
Associate Store Manager - Halifax
Knix
Halifax, NS
- $63,200 to $70,200 CAD / year
- Full-time
You lead from the floor, balancing operational excellence with genuine human connection in a fast-paced environment. Coaching and developing people energizes you! You empower Assistant…
Added 9 mins ago
B
Business Development Representative
Billennium
Mississauga, ON
- Full-time
✔ 1-3+ years of BDR, SDR, Inside Sales, or customer-facing experience
Added 23 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
Set direction for future field execution, identify frontline value-creation opportunities and prioritize the transformation roadmap against business and customer priorities
Added 23 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
Set direction for future field execution, identify frontline value-creation opportunities and prioritize the transformation roadmap against business and customer priorities
Added 23 mins ago
PH
Medical Laboratory Technologist 2- Bilingual
Public Health Ontario
Ottawa, ON
- Full-time
To provide technical assistance to Managers and/or Operational Lead in carrying out testing, troubleshooting and/or special projects. To provide group leadership to a team of technical and…
Added 23 mins ago
VS
Senior NPI Process Manufacturing Engineer
VIAVI Solutions
Ottawa, ON
- Full-time
Note to Applicants: This is a factory process manufacturing engineering role. It is not a field service, customer-facing applications engineering, or quality audit position. The work is…
Added 23 mins ago
UR
Inside Sales Rep
United Rentals
Moose Jaw, SK
- Full-time
As an Inside Sales Rep, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting, selling and…
Added 23 mins ago
TO
Host/Hostess
The ONE Group Hospitality
Toronto, ON
- $17.95 to $20 CAD / hour
- Full-time
- Part-time
Manage OpenTable reservations and coordinate seating to optimize service flow
Added 23 mins ago
T
Deputy Program Manager (DPM) – Program Enablement
Thales
Ottawa, ON
- Full-time
Identify and develop opportunities to expand digital capabilities, improve service delivery models, and support future business growth, competitive positioning, and customer value c
Added 23 mins ago
T
Deputy Program Manager (DPM) – Ship Readiness & Sustainment (Costal/Core)
Thales
Ottawa, ON · Mill Bay, BC · Halifax, NS
- Full-time
…This role demands highly developed communication skills to lead collaboratively in a cross-functional working environment. Thales delivers on schedule, cost, scope, and quality requirements…
Added 23 mins ago
T
Senior Project Manager (Internal PM)
Thales
Ottawa, ON
- Full-time
…ensure Thales achieves schedule, cost, scope, quality, and customer performance requirements. The ability to lead and motivate a cross-functional integrated team is critical to…
Added 23 mins ago
HA
Manager Station Operations
Horizon Air
Sidney, BC · BC-Sidney
- Full-time
Lead team of agents in Canada and establish priorities to meet operational goals and highest-level customer service. Oversees station operational performance and achievement of customer…
Added 23 mins ago
T
Senior Manager, Release and Deployment - Credit
TD
Toronto, ON
- Full-time
TD is seeking a Senior Manager, Release & Deployment to lead how technology change is planned, governed, and safely deployed across the Credit Platform. Reporting to the AVP, Platform…
Added 23 mins ago
HR
Beauty Advisor- Floater
Holt Renfrew
Toronto, ON
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 23 mins ago
Packaging Specialist - Longueuil
Lactalis
Longueuil, QC
Lead the technical development and execution of packaging initiatives by designing and conducting packaging qualification and validation trials for all new products in support of innovation…

Global Excel Management

Team Leader - Assistance Services

3400 Bould. Ouest de Maisonneuve Suite 920, Montreal, QC, H3Z 3B8, Canada
Sherbrooke, QC, Canada

Apply About employer

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Job details

Apply by: Nov 9, 2027
Experience: A minimum of 2 years of leadership experience is required.
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention;
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
A minimum of 2 years of leadership experience is required.
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement;RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply About employer

More about this job

Responsibilities

The Team Leader will provide leadership, coaching, and performance management to a team of Customer Service Representatives while overseeing daily operations. They will also collaborate with stakeholders to ensure service quality, resolve escalated claimant situations, and support strategic departmental initiatives.

Requirements

Candidates must have at least 2 years of leadership experience and be bilingual in English and French. A university or college degree is preferred, along with the ability to work on-call and shift rotations.

Skills

Team leadership
Coaching
Performance management
Customer service
Communication
Decision-making
Multi-tasking
Conflict resolution
Workforce planning
Process improvement
Bilingualism
Operational management

Benefits

Performance bonus
Extensive benefits package
RRSP match program
Financial assistance for education
Work/life balance
Health and wellness initiatives
Employee assistance program
Employee engagement programs

Visa sponsorship

Not detected in the job text

Keywords

Team Leader
Assistance Services
Customer Service
Leadership
Coaching
Performance Management
KPIs
Claimant Management
Workforce Planning
Process Improvement
Bilingual
Travel Insurance
Underwriting
Contact Center
Operations
Employee Engagement
Retention
Scheduling
Stakeholder Management

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