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Added 9 mins ago
L&
Retail Store Manager - Mississauga
Lindt & Sprüngli USA
Mississauga, ON · LCA - CAN - Retail - Mississauga - ON
- Full-time
Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
Added 9 mins ago
P
Broiler Business Manager
P&H
Cambridge, ON
- Full-time
Minimum 5 years’ experience in account management, customer service, or sales; preferably in animal nutrition or the poultry industry.
Added 9 mins ago
L&
Retail Store Manager - Mississauga
Lindt & Sprüngli (Canada), Inc
Mississauga, ON · LCA - CAN - Retail - Mississauga - ON
- Full-time
Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
Added 9 mins ago
IC
Shift Lead
Insomnia Cookies
Toronto, ON
- Part-time
Bake, package, and prepare orders while providing exceptional guest service.
Added 9 mins ago
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Personal Banking Associate
BMO
Richmond, BC
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 9 mins ago
GC
Plant Operator
Guardian Chemicals Inc.
AB
- $21 CAD / hour
- Full-time
…Guardian Chemicals has worked hard to earn our reputation as a leader in the space. Our team, unified through their shared vision and core values, work together to support our customers and…
Added 9 mins ago
LRH_Chef d'équipe, terrain ( arpentage)
Crowe BGK
Montreal, QC
For 75 years, Crowe BGK LLP has been a trusted leader in accounting and advisory services in Canada. We are a team of 250+ professionals serving clients from our Montreal and Ottawa…
Added 9 mins ago
TL
Chef d'équipe à Temps Partiel Carrefour Laval
the LEGO Group
Laval, QC · Retail Store Carrefour Laval
- Part-time
· Assurez-vous que le système graphique du magasin (y compris les prix) est maintenu efficacement, en mettant l'accent sur le service client et la maximisation des ventes rentables
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Retail Key Holder
Skechers
Surrey, BC
- Part-time
As a Key Holder, better known as a “Floor Leader,” at Skechers, you’ll take on an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver…
Added 9 mins ago
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Property Services Coordinator
BGIS
Laval, QC
- Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 9 mins ago
SB
stagiaire Coordonnateur(trice) Marketing Terrain (FMC) / Field Marketing Coordinator (FMC) Intern
Stanley Black & Decker, Inc.
Montreal, QC · Quebec, QC
- Full-time
…Le/la stagiaire FMC est un(e) représentant(e) de soutien au service dédié(e) ayant la responsabilité de grands magasins de détail, tels que Home Depot. En tant que stagiaire FMC, vous devez…
Added 9 mins ago
SB
Field Marketing Coordinator Intern - Ottawa / stagiaire Coordonnateur(trice) Marketing Terrain (FMC)
Stanley Black & Decker, Inc.
Ottawa, ON · ON
- Full-time
As a Field Marketing Coordinator (FMC) Intern (May to August 2027), you will be part of a dedicated team based in the Ottawa/Gatineau region and reporting directly to the Territory Manager,…
Added 10 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Vancouver, BC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
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K
Associate Store Manager - Halifax
Knix
Halifax, NS
- $63,200 to $70,200 CAD / year
- Full-time
…succeed together. At your core, you’re a resilient, motivated leader who inspires teams, builds community, and delivers meaningful results through a world-class customer…
Added 23 mins ago
WM
Senior Account Executive
Waste Management, Inc. (WM)
Nanaimo, BC
- Full-time
Be part of a Canadian team backed by the resources, stability and opportunities of a North American industry leader.
Added 23 mins ago
VS
Senior NPI Process Manufacturing Engineer
VIAVI Solutions
Ottawa, ON
- Full-time
Note to Applicants: This is a factory process manufacturing engineering role. It is not a field service, customer-facing applications engineering, or quality audit position. The work is…
Added 23 mins ago
TO
Host/Hostess
The ONE Group Hospitality
Toronto, ON
- $17.95 to $20 CAD / hour
- Full-time
- Part-time
Assist fellow team members with bussing tables, running food, or supporting service as needed
Added 23 mins ago
T
Deputy Program Manager (DPM) – Program Enablement
Thales
Ottawa, ON
- Full-time
The DPM – Program Enablement reports directly to the Program Manager, AJISS and works with an extended team collaboratively to deliver systems and processes that enhance and create value…
Added 23 mins ago
T
Deputy Program Manager (DPM) – Ship Readiness & Sustainment (Costal/Core)
Thales
Ottawa, ON · Mill Bay, BC · Halifax, NS
- Full-time
…directly to the Program Manager, AJISS and works with an extended team collaboratively to deliver readiness, sustainment, and value to Thales’ Customers. They also will support the delivery…
Added 23 mins ago
T
Senior Project Manager (Internal PM)
Thales
Ottawa, ON
- Full-time
…Program to ensure the operational performance of the AJISS team composed of Deputy Program Managers, Service Delivery Managers, and the Chief Engineer, supported by the Project Management…
Added 23 mins ago
CI
Student Intern, IT Business Application Development
Celestica International LP
Toronto, ON
- $23 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 23 mins ago
HA
Manager Station Operations
Horizon Air
Sidney, BC · BC-Sidney
- Full-time
…station operations at their designated airports. As a people leader, this role establishes priorities for the team to champion a superior level of customer service that will delight our…
Added 23 mins ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 23 mins ago
T
Personal Banking Associate Trainee - Cantonese, Mandarin or Korean Language Skills an Asset
TD
Surrey, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 23 mins ago
T
Personal Banking Associate Trainee - Mandarin, Cantonese, Korean or Punjabi Language Skills an Asset
TD
Surrey, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…

Global Excel Management

Team Leader - Assistance Services

3400 Bould. Ouest de Maisonneuve Suite 920, Montreal, QC, H3Z 3B8, Canada
Sherbrooke, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 9, 2027
Experience: A minimum of 2 years of leadership experience is required.
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention;
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
A minimum of 2 years of leadership experience is required.
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement;RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply About employer

More about this job

Responsibilities

The Team Leader will provide leadership, coaching, and performance management to a team of Customer Service Representatives while overseeing daily operations. They will also collaborate with stakeholders to ensure service quality, resolve escalated claimant situations, and support strategic departmental initiatives.

Requirements

Candidates must have at least 2 years of leadership experience and be bilingual in English and French. A university or college degree is preferred, along with the ability to work on-call and shift rotations.

Skills

Team leadership
Coaching
Performance management
Customer service
Communication
Decision-making
Multi-tasking
Conflict resolution
Workforce planning
Process improvement
Bilingualism
Operational management

Benefits

Performance bonus
Extensive benefits package
RRSP match program
Financial assistance for education
Work/life balance
Health and wellness initiatives
Employee assistance program
Employee engagement programs

Visa sponsorship

Not detected in the job text

Keywords

Team Leader
Assistance Services
Customer Service
Leadership
Coaching
Performance Management
KPIs
Claimant Management
Workforce Planning
Process Improvement
Bilingual
Travel Insurance
Underwriting
Contact Center
Operations
Employee Engagement
Retention
Scheduling
Stakeholder Management

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