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Added 8 mins ago
A
Epic Certified Clinical & myChart Applications Analyst
Accenture
Mississauga, ON · Montreal, QC
- Full-time
Depending on the client engagement, the Epic Clinical Certified Consultant / Team Lead will be responsible for collaborating with Accenture team, software vendor team, and client in the…
Added 8 mins ago
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Shift Lead (LTSH)
E4C
Edmonton, AB
- Full-time
The Shift Lead is responsible for supervising, mentoring, and guiding Community Support Workers. This role emphasizes a trauma-informed perspective, an Indigenous worldview, and a…
Added 8 mins ago
GM
Maintenance Supervisor
General Motors
Oshawa, ON
- Full-time
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable…
Added 8 mins ago
GM
Production Supervisor
General Motors
Oshawa, ON
- Full-time
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable…
Added 8 mins ago
AC
Data Engineering Team Lead
Atlas Corp.
Vancouver, BC
- $120,000 to $130,000 CAD / year
As Team Lead, Data Engineering, you will be a hands-on technical and people leader responsible for the day-to-day direction of the Data Engineering team. You will directly manage Data…
Added 8 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
Lead pilot design and stakeholder alignment, using field feedback and performance insights to optimize the execution model
Added 8 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
…of subject matter experts within the organization. They will lead a team who will strategize, support and lead projects and improvement initiatives with a focus on both proﬁtable growth and…
Added 8 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
…of subject matter experts within the organization. They will lead a team who will strategize, support and lead projects and improvement initiatives with a focus on both proﬁtable growth and…
Added 8 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
Lead pilot design and stakeholder alignment, using field feedback and performance insights to optimize the execution model
Added 8 mins ago
Service Delivery Manager
GardaWorld
Wabush, NL
Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service…
Added 8 mins ago
CC#26-06-07 Parent Navigator, Cobequid & Nova Families
Nova Scotia Regional Centres for Education & CSAP
Truro, NS
…Hants County. The Parent Navigator, under the direction of the Lead SchoolsPlus Facilitator, assists in navigating children, youth and their families to services and resources in the school…
Added 8 mins ago
Senior Manager, Executive Reporting & Advisory
Scotiabank
Toronto, ON
Lead pillar-level effectiveness assessments and recommend corrective action where delivery is off-track.
Added 8 mins ago
Director, Artificial Intelligence Risk Management & Governance
Scotiabank
Toronto, ON
Lead the AI risk assessment process, including tiering of use cases by risk, Trusted AI assessments, and required mitigations before deployment.
Added 8 mins ago
LB
Brand Marketing Future Opportunities
Labatt Breweries of Canada
Toronto, ON
- Full-time
Bring ideas to life. Lead initiatives from brief through execution across creative, media, digital, social, experiential and in-market activation.
Added 8 mins ago
Sr. Brand Manager - Future Opportunities
Labatt Breweries of Canada
Toronto, ON
…a Senior Brand Manager who can think like a business owner, lead with the consumer and turn bold ideas into sustainable…
Added 8 mins ago
PH
Medical Laboratory Technologist 2- Bilingual
Public Health Ontario
Ottawa, ON
- Full-time
To provide technical assistance to Managers and/or Operational Lead in carrying out testing, troubleshooting and/or special projects. To provide group leadership to a team of technical and…
Added 8 mins ago
VS
Senior NPI Process Manufacturing Engineer
VIAVI Solutions
Ottawa, ON
- Full-time
Lead the development, optimization and documentation of manufacturing processes for new product introductions (NPIs) from concept through mass production.
Added 8 mins ago
UR
Inside Sales Rep
United Rentals
Moose Jaw, SK
- Full-time
Added 8 mins ago
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Vendor Conflicts Specialist
Metrolinx
Canada
- Full-time
Our Procurement - Governance & Oversight office is seeking a Vendor Conflicts Lead who analyses and makes recommendations of simple and complex conflicts of interests during all stages of…
Added 8 mins ago
VA
Production Engineer
Väderstad AB
Langbank, SK
- Full-time
Coordinate, lead, and participate in various multi-disciplined teams in addressing and fulfilling various corporate objectives associated with, manufacturing process, productivity, volume…
Added 8 mins ago
TO
Host/Hostess
The ONE Group Hospitality
Toronto, ON
- $17.95 to $20 CAD / hour
- Full-time
- Part-time
Monitor the dining area, update the Maître D/Lead Host on table status, and help coordinate seating rotation
Added 8 mins ago
UO
Manager, Human Resources
University of British Columbia
Vancouver, BC · UBCV | Institute for Computing Information and Cognitive Systems / Computer Science Building (ICCS)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…etc.). The Manager, Human Resources will participate as Staff Lead on Faculty Recruiting, Faculty Affairs, and Peer Evaluation…
Added 8 mins ago
Clinical Resource - Field
Bayshore
Calgary, AB
Ability to work independently and effectively lead a high performing team;
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T
Deputy Program Manager (DPM) – Program Enablement
Thales
Ottawa, ON
- Full-time
…This role demands a highly developed communication skills to lead collaboratively in a cross-functional working…
Added 8 mins ago
T
Deputy Program Manager (DPM) – Ship Readiness & Sustainment (Costal/Core)
Thales
Ottawa, ON · Mill Bay, BC · Halifax, NS
- Full-time
…This role demands highly developed communication skills to lead collaboratively in a cross-functional working environment. Thales delivers on schedule, cost, scope, and quality requirements…

Global Excel Management

Team Leader - Assistance Services

3400 Bould. Ouest de Maisonneuve Suite 920, Montreal, QC, H3Z 3B8, Canada
Sherbrooke, QC, Canada

Apply About employer

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Job details

Apply by: Nov 9, 2027
Experience: A minimum of 2 years of leadership experience is required.
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention;
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
A minimum of 2 years of leadership experience is required.
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement;RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply About employer

More about this job

Responsibilities

The Team Leader will provide leadership, coaching, and performance management to a team of Customer Service Representatives while overseeing daily operations. They will also collaborate with stakeholders to ensure service quality, resolve escalated claimant situations, and support strategic departmental initiatives.

Requirements

Candidates must have at least 2 years of leadership experience and be bilingual in English and French. A university or college degree is preferred, along with the ability to work on-call and shift rotations.

Skills

Team leadership
Coaching
Performance management
Customer service
Communication
Decision-making
Multi-tasking
Conflict resolution
Workforce planning
Process improvement
Bilingualism
Operational management

Benefits

Performance bonus
Extensive benefits package
RRSP match program
Financial assistance for education
Work/life balance
Health and wellness initiatives
Employee assistance program
Employee engagement programs

Visa sponsorship

Not detected in the job text

Keywords

Team Leader
Assistance Services
Customer Service
Leadership
Coaching
Performance Management
KPIs
Claimant Management
Workforce Planning
Process Improvement
Bilingual
Travel Insurance
Underwriting
Contact Center
Operations
Employee Engagement
Retention
Scheduling
Stakeholder Management

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