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Epic Certified Clinical & myChart Applications Analyst
Accenture
Mississauga, ON · Montreal, QC
- Full-time
Depending on the client engagement, the Epic Clinical Certified Consultant / Team Lead will be responsible for collaborating with Accenture team, software vendor team, and client in the…
Added 8 mins ago
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Shift Lead (LTSH)
E4C
Edmonton, AB
- Full-time
The Shift Lead is responsible for supervising, mentoring, and guiding Community Support Workers. This role emphasizes a trauma-informed perspective, an Indigenous worldview, and a…
Added 8 mins ago
GM
Maintenance Supervisor
General Motors
Oshawa, ON
- Full-time
You will have Supervisory responsibility over a group of Hourly employees engaged in plant production operations, including Electricians and Industrial Maintenance Mechanics. Work involves…
Added 8 mins ago
GM
Production Supervisor
General Motors
Oshawa, ON
- Full-time
…across manufacturing processes. This includes managing daily operations, developing and improving business processes, and fostering a culture of teamwork and…
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AC
Data Engineering Team Lead
Atlas Corp.
Vancouver, BC
- $120,000 to $130,000 CAD / year
As Team Lead, Data Engineering, you will be a hands-on technical and people leader responsible for the day-to-day direction of the Data Engineering team. You will directly manage Data…
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Manager, Sales Initiatives
CONA Services
Brampton, ON
…customers’ expectations, supported by eﬃcient & eﬀective sales operations. The role will collaborate with a broad range of subject matter experts within the organization. They will lead a…
Added 8 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
…customers’ expectations, supported by eﬃcient & eﬀective sales operations. The role will collaborate with a broad range of subject matter experts within the organization. They will lead a…
Added 8 mins ago
Service Delivery Manager
GardaWorld
Wabush, NL
Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service…
Added 8 mins ago
Senior Manager, Executive Reporting & Advisory
Scotiabank
Toronto, ON
Lead pillar-level effectiveness assessments and recommend corrective action where delivery is off-track.
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Senior NPI Process Manufacturing Engineer
VIAVI Solutions
Ottawa, ON
- Full-time
We are looking for a Senior NPI Process Manufacturing Engineer to join the PLT Operations Engineering NPI team in Ottawa. This is a hands-on process manufacturing engineering role,…
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Inside Sales Rep
United Rentals
Moose Jaw, SK
- Full-time
Added 8 mins ago
TO
Host/Hostess
The ONE Group Hospitality
Toronto, ON
- $17.95 to $20 CAD / hour
- Full-time
- Part-time
Monitor the dining area, update the Maître D/Lead Host on table status, and help coordinate seating rotation
Added 8 mins ago
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Deputy Program Manager (DPM) – Program Enablement
Thales
Ottawa, ON
- Full-time
…This role demands a highly developed communication skills to lead collaboratively in a cross-functional working…
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Deputy Program Manager (DPM) – Ship Readiness & Sustainment (Costal/Core)
Thales
Ottawa, ON · Mill Bay, BC · Halifax, NS
- Full-time
Understand and lead marine operations management from Docking Work Periods, Short Work Periods, Deployed Support, Sustainment, and Supply Chain management practices.
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Manager Station Operations
Horizon Air
Sidney, BC · BC-Sidney
- Full-time
The Manager Station Operations is responsible for oversight of all facets of station operations at their designated airports. As a people leader, this role establishes priorities for the…
Added 8 mins ago
T
Senior Manager, Release and Deployment - Credit
TD
Toronto, ON
- Full-time
Lead complex, multi-platform release planning across business, product, engineering, quality engineering, infrastructure, security, operations, enterprise services, and third-party…
Added 8 mins ago
AG
Solutions Manager, North America
Apex Group Ltd
Toronto, ON
- Full-time
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing…
Added 8 mins ago
IE
Warehouse Lead
Industrial Electric Manufacturing
Surrey, BC
- $34 to $46 CAD / hour
IEM is currently seeking a Warehouse Lead for our Surrey, B.C. location and will report into the Warehouse Supervisor. The Warehouse Lead is a working leader responsible for guiding a…
Added 8 mins ago
TI
Senior Consultant
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
The VP, KYC Client Enablement serves as the primary point of coordination between business stakeholders, clients, operations, compliance, and third-party service providers. The role is…
Added 8 mins ago
TS
Senior Specialist, HR Operations, CBA
The Salvation Army in Canada
Canada
- Full-time
Reporting to the Director, HR Delivery & Solutions, the Senior Specialist, HR Operations, CBA exists to ensure that changes arising from collective bargaining negotiations are accurately…
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Lead DevOps Engineer
Sphera
ON · Simcoe, ON
- Full-time
Lead capacity planning across environments and regions, and make sure growth and acquisition plans are reflected in infrastructure planning ahead of time.
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Instrumentation Technician
Linde
Thunder Bay, ON
- Full-time
Plan and execute plant turnaround work in coordination with the operations and maintenance teams
Added 8 mins ago
SO
Business Lead
Supply Ontario
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Business Lead you will provide business leadership and expertise for the development, implementation and management of strategies, plans and systems from multiple program areas.
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Customer Service Rep. – Shipping & Receiving
Pharmacy.ca
Toronto, ON · North York, ON
- $20 to $23 CAD / hour
- Part-time
…Customer Service Representative to support our Shipping Centre operations. This position involves providing customer service, assisting with shipping and receiving activities, coordinating…
Added 8 mins ago
YY
Junior Project Engineer
Ya YA Foods Corp.
Toronto, ON
- Full-time
Ability to lead multiple projects in a cross-functional environment while delivering significant results.

Global Excel Management

Team Leader - Assistance Services

3400 Bould. Ouest de Maisonneuve Suite 920, Montreal, QC, H3Z 3B8, Canada
Sherbrooke, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 9, 2027
Experience: A minimum of 2 years of leadership experience is required.
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention;
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
A minimum of 2 years of leadership experience is required.
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement;RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply About employer

More about this job

Responsibilities

The Team Leader will provide leadership, coaching, and performance management to a team of Customer Service Representatives while overseeing daily operations. They will also collaborate with stakeholders to ensure service quality, resolve escalated claimant situations, and support strategic departmental initiatives.

Requirements

Candidates must have at least 2 years of leadership experience and be bilingual in English and French. A university or college degree is preferred, along with the ability to work on-call and shift rotations.

Skills

Team leadership
Coaching
Performance management
Customer service
Communication
Decision-making
Multi-tasking
Conflict resolution
Workforce planning
Process improvement
Bilingualism
Operational management

Benefits

Performance bonus
Extensive benefits package
RRSP match program
Financial assistance for education
Work/life balance
Health and wellness initiatives
Employee assistance program
Employee engagement programs

Visa sponsorship

Not detected in the job text

Keywords

Team Leader
Assistance Services
Customer Service
Leadership
Coaching
Performance Management
KPIs
Claimant Management
Workforce Planning
Process Improvement
Bilingual
Travel Insurance
Underwriting
Contact Center
Operations
Employee Engagement
Retention
Scheduling
Stakeholder Management

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