Jobs in Canada

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Added 23 mins ago
NS
Team Lead Charge Nurse/ODP - Theatres
NHS Scotland
Saskatoon, SK
- Full-time
…Greater Glasgow and Clyde has an exciting opportunity for a Team Lead Charge Nurse/ODP (Band 6) within Theatres, South Sector. This is a rewarding leadership role where you will combine…
Added 23 mins ago
NS
Charge Nurse - ENT (Surgical)
NHS Scotland
Saskatoon, SK
- Full-time
36 hours per week - Working a rotational 12-hour shift pattern including day shifts, night shifts, weekends, and public holidays
Added 23 mins ago
NA
Charge Nurse - ENT (Surgical)
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
36 hours per week - Working a rotational 12-hour shift pattern including day shifts, night shifts, weekends, and public holidays
Added 23 mins ago
NA
Team Lead Charge Nurse/ODP - Theatres
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…Greater Glasgow and Clyde has an exciting opportunity for a Team Lead Charge Nurse/ODP (Band 6) within Theatres, South Sector. This is a rewarding leadership role where you will combine…
Added 23 mins ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
Lead recruitment, onboarding, retention, mentoring, and professional development of Medical Oncology physicians.
Added 24 mins ago
HM
Internal Medicine
Health Match BC
Nanaimo, BC
- Full-time
Lead workforce planning, recruitment, and development of medical staff.
Added 24 mins ago
HM
Internal Medicine
Health Match BC
Nanaimo, BC
- Full-time
Lead workforce planning, recruitment, and development of medical staff.
Added 24 mins ago
NA
General Manager – Virtual Hospital/FNC+ B8D
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Over the next three years, the division will lead a series of ground-breaking developments. These include the launch of one of the UK’s largest Virtual Hospital with 1,000 virtual beds.
Added 24 mins ago
NA
corporate sales manager
North America Electrical Energy Equipments Co., Ltd.
Bolton, ON
- Full-time
Lead sales team in building relationships with business clients and manage negotiations of sales contracts
Added 24 mins ago
Intermediate Technical Analyst
BC Transit
Victoria, BC
Minimum number of in-office/on-site days: 1 day per week
Added 53 mins ago
FC
Seasonal Courier-1
FedEx Canada
Windsor, ON
- Part-time
…Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your…
Added 53 mins ago
FC
Seasonal Courier
FedEx Canada
Sault Ste. Marie, ON
- Part-time
Must Have a Full Valid Class G License
Added 53 mins ago
FC
Casual Courier-2
FedEx Canada
Charlottetown, PE
- Part-time
Must possess a valid driver’s license and have a good driving record
Added 53 mins ago
FC
Seasonal Courier-1
FedEx Canada
Sudbury, ON · Greater Sudbury, ON
- Part-time
…Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your…
Added 53 mins ago
FC
Seasonal Courier
FedEx Canada
London, ON
- Part-time
…Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your…
Added 1 hour ago
EC
Outside Sales Representative
Eaton Corporation
Delta, BC
- Full-time
Lead product seminars for channel partners and contractors and participate in customer events and trade shows.
Added 1 hour ago
FC
Seasonal Courier-1
FedEx Canada
Belleville, ON
- Part-time
** MUST be Available to work SATURDAYS & SUNDAYS**Must Have a Full Valid Class G License
Added 1 hour ago
FC
Seasonal Courier-2
FedEx Canada
Thunder Bay, ON
- Part-time
…Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your…
Added 1 hour ago
AA
Spécialiste des Systèmes de Freinage / Braking System Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Added 1 hour ago
AA
Analyste de l'Offre Produit, Systèmes cabine - Product offer analyst, Cabin systems
Airbus Aircraft
Mirabel, QC
- Full-time
Added 1 hour ago
FC
Seasonal Courier-28
FedEx Canada
Cambridge, ON
- Part-time
…Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your…
Added 1 hour ago
FC
Operations Supervisor
FedEx Canada
Richmond, BC
- Full-time
Must possess valid driver’s license and a good driving record
Added 1 hour ago
FC
Seasonal Courier-1
FedEx Canada
Woodbridge, ON
- Full-time
…Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your…
Added 1 hour ago
CO
Senior HR Business Partner
City of Saint John
Saint John, NB
- Full-time
…relations, workforce planning, Diversity, Equity and Inclusion, recruitment and retention, learning and development, succession planning, and performance and attendance…
Added 1 hour ago
SH
Housekeeping Manager | Full-Time | Days Inn by Wyndham Thunder Bay North
Silver Hotel Group
Winnipeg, MB
- Full-time
Lead the Health and Safety efforts of the property, ensuring all WHIMIS, WSIB, OHSA, and joint health and safety procedures are followed in the housekeeping department;

Global Excel Management

Team Leader - Assistance Services

3400 Bould. Ouest de Maisonneuve Suite 920, Montreal, QC, H3Z 3B8, Canada
Sherbrooke, QC, Canada

Apply on careers-globalexcel.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 9, 2027
Experience: A minimum of 2 years of leadership experience is required.
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention;
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
A minimum of 2 years of leadership experience is required.
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement;RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply on careers-globalexcel.icims.com About employer

More about this job

Responsibilities

The Team Leader will provide leadership, coaching, and performance management to a team of Customer Service Representatives while overseeing daily operations. They will also collaborate with stakeholders to ensure service quality, resolve escalated claimant situations, and support strategic departmental initiatives.

Requirements

Candidates must have at least 2 years of leadership experience and be bilingual in English and French. A university or college degree is preferred, along with the ability to work on-call and shift rotations.

Skills

Team leadership
Coaching
Performance management
Customer service
Communication
Decision-making
Multi-tasking
Conflict resolution
Workforce planning
Process improvement
Bilingualism
Operational management

Benefits

Performance bonus
Extensive benefits package
RRSP match program
Financial assistance for education
Work/life balance
Health and wellness initiatives
Employee assistance program
Employee engagement programs

Visa sponsorship

Not detected in the job text

Keywords

Team Leader
Assistance Services
Customer Service
Leadership
Coaching
Performance Management
KPIs
Claimant Management
Workforce Planning
Process Improvement
Bilingual
Travel Insurance
Underwriting
Contact Center
Operations
Employee Engagement
Retention
Scheduling
Stakeholder Management

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Work requirements

Jobs in Canada