Jobs in Canada

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Added 7 hours ago
GE
Team Leader - Assistance Services- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention;
Added 7 hours ago
GE
Team Leader - Assistance Services- EN
Global Excel Management Inc.
Montreal, QC
- Full-time
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention;
Added 11 hours ago
PB
Account Executive, Group Business
Pacific Blue Cross
Burnaby, BC
- $73,600 to $110,400 CAD / year
- Full-time
Reporting to the Director, Strategic Accounts, you'll work across Pacific Blue Cross, providing significant lateral leadership and partnering with teams throughout the organization as well…
Added 11 hours ago
GE
Team Leader - Assistance Services
Global Excel Management
Montreal, QC · Sherbrooke, QC
- Other
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention;
Added 15 hours ago
FN
Associate Director, Commercial Financing
First National Financial LP
Toronto, ON · East York, ON
- Full-time
We are hiring an Associate Director, Commercial Financing!
Added 15 hours ago
FN
Senior Analyst, Commercial Financing
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Review conditions and exception requests and prepare recommendations to credit/investors. Ensures that underwriting procedures are in force at all times and senior management authorizes any…
Added 2 days ago
NB
Manager Financing Solutions
National Bank of Canada
Vancouver, BC
- Full-time
…managers to drive business growth. You will be responsible for underwriting and structuring complex credit solutions, managing risk, and supporting strategic client conversations across a…
Added 2 days ago
NB
Director, Credit Risk
National Bank of Canada
AB · Edmonton, AB
- Full-time
A career as a Director on the Western Credit Risk Management team at National Bank means acting as an expert in credit adjudication for Mid-Market sector (Diversified Industry) financing.…
Added 3 days ago
BC
Director, Global Markets, Corporate Banking - Commodities
BMO Capital Markets
Toronto, ON
- Full-time
Lead underwriting of transactions, including due diligence, financial analysis, structuring and negotiation of legal documentation.
Added 3 days ago
RB
Director, Corporate Client Group Finance
Royal Bank of Canada
Calgary, AB · AB · EDMONTON, Alberta
- Full-time
As Director, Corporate Client Group Finance (CCGF), you are part of the mid-market Corporate Banking team and play a key role in the realization of Corporate Client Group (CCG) objectives…
Added 3 days ago
B
Director, Global Markets, Corporate Banking - Commodities
BMO
Toronto, ON · FCP
- Full-time
Lead underwriting of transactions, including due diligence, financial analysis, structuring and negotiation of legal documentation.
Added 3 days ago
B
DIRECTOR, GOVERNMENT FUNDS - Montreal, Ottawa & Toronto
BDC
Toronto, ON · Ottawa, ON · Montreal, QC
- Full-time
As Director, you will combine leadership, investment expertise, and complex project management to support the deployment and oversight of government-backed venture capital programs,…
Added 3 days ago
Managing Director Corporate Finance Technology Innovation Banking Commercial Banking
Scotiabank
ON · Toronto, ON
…end-to-end process of origination and structuring to diligence and underwriting. For syndicated transactions, it is expected that the leader of the group will have the ability to lead,…
Added 3 days ago
AB
Senior Actuarial Analyst
AGA Benefit Solutions
Montreal, QC
- $35.67 to $44.6 CAD / hour
- Full-time
Reporting to the Assistant Director, the Senior Analyst plays a key role in delivering complex client mandates and supporting the development of team members. They conduct advanced…
Added 3 days ago
FO
Director, Risk and Compliance
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
The Director, Risk and Compliance provides independent, second-line risk and compliance oversight for the Federation of Canadian Municipalities (FCM) Green Municipal Fund and Climate…
Added 3 days ago
Associate Broker
Navacord
Calgary, AB
facilitating answers to underwriting questions
Added 3 days ago
M
Director, Risk Oversight - Group Benefits
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Director, Group Benefits Risk Oversight, is responsible for providing independent second-line risk oversight and effective challenge to the Group Benefits business, with a strong focus…
Added 3 days ago
R
Director, Corporate Client Group Finance
RBC
Calgary, AB · AB
- Full-time
As Director, Corporate Client Group Finance (CCGF), you are part of the mid-market Corporate Banking team and play a key role in the realization of Corporate Client Group (CCG) objectives…
Added 3 days ago
EC
Regional Manager, Business Services
East Coast Credit Union
Halifax, NS
- Full-time
Reporting to the Director, Business Services, you will be responsible for credit structuring, portfolio growth, risk monitoring, and delivering exceptional member service. As a trusted…
Added 4 days ago
XW
Responsable d’équipe, Souscription et Données /
XN Worldwide Insurance
Montreal, QC
- Full-time
Localisation du poste : Formule hybride (après la période d’essai) | 3 jours au bureau/semaine à Montréal
Added 4 days ago
RB
Director, Relationship Management, Corporate Client Group
Royal Bank of Canada
Toronto, ON
- Full-time
Must possess strong interpersonal skills and the ability to work effectively in a team environment
Added 4 days ago
Credit Analyst, Power & Energy, Senior Director - Toronto
Fitch Group
Toronto, ON
Fitch Ratings’ Corporate, Infrastructure and Project Finance Group is currently seeking a Senior Director based out of our New York, Chicago, or Toronto office.
Added 4 days ago
R
Director, Relationship Management, Corporate Client Group
RBC
Toronto, ON
- Full-time
Must possess strong interpersonal skills and the ability to work effectively in a team environment
Added 4 days ago
VC
Fraud Analyst
Vault Credit Corporation
Toronto, ON
- Full-time
Identify red flags, recommend additional verification steps and report conclusions to underwriting and management.
Added 4 days ago
NB
Associate Director, Execution, National Client Group
National Bank of Canada
Toronto, ON
- Full-time
As an Associate Director, you will collaborate closely with senior professionals while independently executing complex underwriting, portfolio management and transaction responsibilities.…

Global Excel Management

Team Leader - Assistance Services

3400 Bould. Ouest de Maisonneuve Suite 920, Montreal, QC, H3Z 3B8, Canada
Sherbrooke, QC, Canada

Apply on careers-globalexcel.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 9, 2027
Experience: A minimum of 2 years of leadership experience is required.
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention;
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
A minimum of 2 years of leadership experience is required.
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement;RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply on careers-globalexcel.icims.com About employer

More about this job

Responsibilities

The Team Leader will provide leadership, coaching, and performance management to a team of Customer Service Representatives while overseeing daily operations. They will also collaborate with stakeholders to ensure service quality, resolve escalated claimant situations, and support strategic departmental initiatives.

Requirements

Candidates must have at least 2 years of leadership experience and be bilingual in English and French. A university or college degree is preferred, along with the ability to work on-call and shift rotations.

Skills

Team leadership
Coaching
Performance management
Customer service
Communication
Decision-making
Multi-tasking
Conflict resolution
Workforce planning
Process improvement
Bilingualism
Operational management

Benefits

Performance bonus
Extensive benefits package
RRSP match program
Financial assistance for education
Work/life balance
Health and wellness initiatives
Employee assistance program
Employee engagement programs

Visa sponsorship

Not detected in the job text

Keywords

Team Leader
Assistance Services
Customer Service
Leadership
Coaching
Performance Management
KPIs
Claimant Management
Workforce Planning
Process Improvement
Bilingual
Travel Insurance
Underwriting
Contact Center
Operations
Employee Engagement
Retention
Scheduling
Stakeholder Management

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Work requirements

Jobs in Canada