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Added 11 mins ago
M
Marketing Manager, Member Marketing & Growth
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…utilization across the Group Benefits portfolio. Reporting to the Director, Member Marketing & Growth, this role develops integrated marketing strategies and servicing communication that…
Added 41 mins ago
SV
Regional Director of Quality
Schlegel Villages
Kitchener, ON
- Full-time
We currently have an opportunity for a Regional Director of Quality to join the Schlegel Villages Support Office Team. This position will play an integral role in advancing continuous…
Added 41 mins ago
TC
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
The Manager, Prior Authorization (PA) and Drug Plan Management (DPM) will report to the Director, Clinical Services and be responsible for leading and executing strategies pertaining to…
Added 1 hour ago
RU
Advisory Manager - Cyber Strategy
RSM US LLP
Toronto, ON
- Full-time
Manage program scope, financial performance, staffing, schedule, quality, risks, issues, dependencies, and change control. Identify delivery threats early and drive corrective action.
Added 1 hour ago
BH
Non-Profit Portfolio Manager
BC Housing
Burnaby, BC
- Full-time
Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
Added 1 hour ago
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Director, Brand
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Reporting to the AVP, Brand, Marketing Strategy & Operations, the Director, Brand is a key leadership role within the Manulife Canada Segment marketing team. The Director will lead the…
Added 1 hour ago
CU
Senior HR Advisor - Projects
Concordia University of Edmonton
AB · Edmonton, AB
- Full-time
Reporting to the Director, Human Resources, the Senior HR Advisor - Major Projects provides senior HR advisory support and leads organizational development, workforce planning, change…
Added 1 hour ago
Operations Co-op (Hospitality)
Optima Living
Surrey, BC
You will work closely with the Regional Manager, Hospitality and the Senior Director, Resident Experience. As a co-op student, you will not be doing side work, you will contribute to real…
Added 1 hour ago
PA
Financial Services Specialist
Pfaff Automotive Partners Inc.
Markham, ON
- Full-time
Successful candidates should be prepared to demonstrate performance in areas such as:
Added 1 hour ago
CS
Program Manager, Data and Agri-food Standards/ Responsable de Programme, Normes Relatives aux Données et au Secteur Agroalimentaire
Canadian Standards Association
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- $116,230 to $152,555 CAD / year
- Full-time
…leading edge technology-to meet exacting requirements for safety, performance and environmental…
Added 1 hour ago
CS
Manager, Strategic Initiatives - Energy Systems Standards (Petroleum & Natural Gas / Nuclear)
Canadian Standards Association
Calgary, AB
- $116,230 to $152,555 CAD / year
- Full-time
…leading edge technology-to meet exacting requirements for safety, performance and environmental…
Added 1 hour ago
CS
Senior Director, Taxation & Treasury
Canadian Standards Association
Toronto, ON
- Full-time
…leading edge technology-to meet exacting requirements for safety, performance and environmental…
Added 2 hours ago
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Temporary Sales Support Associate
Coach
Toronto, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 2 hours ago
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Temporary Cashier
Coach
Toronto, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 2 hours ago
MI
Senior Assistant Director of Finance and Accounting
Marriott International
Toronto, ON
- Contract
Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
Added 2 hours ago
HR
Solution Engineering Manager
Hitachi Rail
Toronto, ON
- Full-time
…measurement of progress on the project using the proper Key Performance Indicators…
Added 2 hours ago
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Human Resources Generalist
GFL - Sewer Technologies Division
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…HR support across regional operations. Reporting to the HR Director, this role acts as a primary point of contact for operational leaders, supervisors, and front-line…
Added 2 hours ago
RP
Senior Financial Analyst - Tax
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $65,000 to $85,000 CAD / year
- Full-time
Reporting to the Senior Director, Controller this existing role is responsible for managing all Direct and Indirect Tax filings, reconciliations, lead and manage provincial and federal…
Added 2 hours ago
G
Team Leader, Client Solutions – Prairie Region (Pointe West Branch)
Gallagher
Winnipeg, MB
- Full-time
Reporting to the Director of Client Solutions, the Team Lead, Client Solutions is responsible for the overall management and performance of the Pointe West branch. This role provides…
Added 2 hours ago
ES
Director of Human Resources
Excel Society
AB · Edmonton, AB
- Full-time
Excel Society is seeking an experienced Director of Human Resources to join our Senior Leadership Team and lead the organization's people strategy, employee relations, workforce planning,…
Added 2 hours ago
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Marketing Lead, Brand & Revenue
MPOYNT
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
This role is designed to evolve into Director as the marketing function scales.
Added 2 hours ago
CC
Manager, Premium Services (Rogers Place)
Compass Canada
Edmonton, AB
- Full-time
…supporting departmental goals across staffing, training, financial performance, and guest experience. The successful candidate plays a strategic role in mentoring assistant managers and…
Added 2 hours ago
C
Temporary Sales Support Associate
Coach
AB · Edmonton, AB
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 2 hours ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting to the Laboratory Director and working closely with the two Assistant Managers, the successful candidate will be a hands-on manager, present on the shop floor and involved in…
Added 2 hours ago
GE
Team Leader - Assistance Services (6-month temporary assignment)- EN
Global Excel Management Inc.
Montreal, QC
- Temporary
…operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders,…

Global Excel Management

Team Leader - Assistance Services (6-month temporary assignment)

3400 Bould. Ouest de Maisonneuve Suite 920, Montreal, QC, H3Z 3B8, Canada
Sherbrooke, QC, Canada

Apply About employer

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Job details

Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
Previous leadership experience preferred;
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement;
RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

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More about this job

Responsibilities

The Team Leader will oversee daily operations and provide leadership, coaching, and performance management to a team of Customer Service Representatives. They will also collaborate with stakeholders to ensure service quality, resolve escalated claimant issues, and support strategic departmental initiatives.

Requirements

Candidates should possess a university or college degree and previous leadership experience, with a preference for those familiar with Global Excel systems. Proficiency in both English and French is required, along with the ability to handle shift work and on-call responsibilities.

Skills

Team leadership
Coaching
Performance management
Customer service
Communication
Decision-making
Multi-tasking
Conflict resolution
Workforce planning
Process improvement
Bilingualism
Operational management

Benefits

Performance bonus
Extensive benefits package
RRSP Match program
Financial assistance for education
Work/life balance
Health and wellness initiatives
Employee Assistance Program
Employee engagement programs

Visa sponsorship

Not detected in the job text

Keywords

Team Leader
Assistance Services
Customer Service
Performance Management
Coaching
KPIs
Workforce Planning
Travel Insurance
Underwriting
Bilingual
Operations
Stakeholder Management
Employee Engagement
Process Improvement
Shift Work
Global Excel

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