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Added 2 mins ago
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Specialist
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
Job Description: The Procurement System Support Specialist is responsible for contributing to the development and daily operations of the Administrative Information Management System (AIMS)…
Added 2 mins ago
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Manager, Digital Health Rural & North
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
Job Description: The Manager, Digital Health is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 2 mins ago
H
Specialist
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
Job Description: The Procurement System Support Specialist is responsible for contributing to the development and daily operations of the Administrative Information Management System (AIMS)…
Added 2 mins ago
Financial Analyst, Revenue, Contract (16 months)
Softchoice
Toronto, ON
…innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative…
Added 2 mins ago
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Package handler (Seasonal)
Intelcom
Windsor, ON
- Part-time
Intelcom | Dragonfly operates more than 100 sorting stations and runs operations across three continents. As Canada’s leader in last-mile logistics, we have a clear vision: to deliver fast,…
Added 2 mins ago
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Gestionnaire de comptes en approvisionnement / Account Manager Procurement
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
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- Contract
…products and services and new equipment utilized in the laboratory operations, specifically changes involving AS400, Omnitech V6 and V12, middleware (Instrument Manager, Myla, etc.), Lab…
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Team Lead - Health Services
Dynacare
Toronto, ON
- Contract
…sites. You will be responsible for monitoring the day-to-day operations of the location(s) which includes the coaching of staff, location workflow, client services and overseeing…
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Team Leader, Mechanic Shop & Tool and Equipment Control (TEC)
EPCOR
Edmonton, AB
- Full-time
The Team Leader is responsible for planning, assigning and scheduling work ahead of the day-to-day (up to 3 months in advance), overseeing daily operations, maintaining compliance with…
Added 2 mins ago
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Human Resources Business Partner (HRBP)
EPCOR
AB · Edmonton, Alberta
- Full-time
- Temporary
…Human Resources team. Reporting to the Associate Director, HR Operations, you will serve as a trusted advisor to leaders within North American Commercial Services, helping them navigate…
Added 2 mins ago
TA
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Trail Appliances Ltd.
Calgary, AB
- Full-time
…These values have helped us build a reputation as an industry…
Added 2 mins ago
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Senior Financial Analyst
New Flyer
Remote, Canada
- Full-time
- Remote
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure…
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Stage en formation technique- hiver 2027 | Internship Technical Training - Winter 2027
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 2 mins ago
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Senior Renewable Technologist- Gearbox and Generator Repair
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NB · Chiasson Office, NB
- Full-time
Deriva Energy, a portfolio company of Brookfield Renewable U.S., who is a nationwide leader in sustainable energy provides wind, solar, resilient backup power, and managed energy services…
Added 2 mins ago
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Sales Manager (Calgary South)
Trail Appliances AB/SK
Calgary, AB
- Full-time
…These values have helped us build a reputation as an industry…
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Sales Coordinator
GREENTEC
Cambridge, ON
- Full-time
For over 30 years, Greentec is a leader in IT asset disposition and e-waste recycling, committed to environmental sustainability and secure data destruction.
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Receptionist
Brookfield
Toronto, ON
- Full-time
…and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through…
Added 2 mins ago
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Gerant de la Boutique - Carrefour Laval
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Added 17 mins ago
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…automotive market. We're looking for an accomplished automotive leader who can build on that success, drive performance, and help take our used vehicle business to the next…
Added 17 mins ago
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- $52,000 to $57,000 CAD / year
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Added 17 mins ago
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Added 17 mins ago
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American Iron and Metal
Quebec, QC
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…is a Canadian family-owned company that has become a global leader in metal recycling. Driven by a commitment to delivering exceptional service, AIM Recycling specializes in the recovery…
Added 32 mins ago
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Directeur adjoint - Service technique Hilton Québec
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- Full-time
…for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill…
Added 32 mins ago
Ground Test Engineering Intern
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…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 32 mins ago
CFD Intern
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Global Excel Management

Team Leader - Assistance Services (6-month temporary assignment)

3400 Bould. Ouest de Maisonneuve Suite 920, Montreal, QC, H3Z 3B8, Canada
Sherbrooke, QC, Canada

Apply About employer

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Job details

Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!

As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.

What does your typical day look like?

Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention
The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)

What skills and experience are we looking for?

University or college degree preferred;
Previous leadership experience preferred;
2+ years of Global Excel experience preferred;
On-call and shift work may be required;
English/French bilingualism is required;
Global Excel Assistance Services department systems, processes, workflows;
Contact center leadership practices;
Travel insurance underwriting / policy knowledge;
Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
Strong decision-making skills;
Excellent communicator;
Ability to multi-task and manage competing priorities;
Ability to coach and lead in a team environment;
Ability to escalate and/or collaborate when needed.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
A professional future with opportunities for development, growth, and advancement;
RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Apply About employer

More about this job

Responsibilities

The Team Leader will oversee daily operations and provide leadership, coaching, and performance management to a team of Customer Service Representatives. They will also collaborate with stakeholders to ensure service quality, resolve escalated claimant issues, and support strategic departmental initiatives.

Requirements

Candidates should possess a university or college degree and previous leadership experience, with a preference for those familiar with Global Excel systems. Proficiency in both English and French is required, along with the ability to handle shift work and on-call responsibilities.

Skills

Team leadership
Coaching
Performance management
Customer service
Communication
Decision-making
Multi-tasking
Conflict resolution
Workforce planning
Process improvement
Bilingualism
Operational management

Benefits

Performance bonus
Extensive benefits package
RRSP Match program
Financial assistance for education
Work/life balance
Health and wellness initiatives
Employee Assistance Program
Employee engagement programs

Visa sponsorship

Not detected in the job text

Keywords

Team Leader
Assistance Services
Customer Service
Performance Management
Coaching
KPIs
Workforce Planning
Travel Insurance
Underwriting
Bilingual
Operations
Stakeholder Management
Employee Engagement
Process Improvement
Shift Work
Global Excel

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