Business Operations & Strategy Manager

Company Description Global Medical Products Inc. is a Canadian-owned and operated importer and distributor of medical equipment for acute-care and long-term-care hospitals. Founded in 1980, the company supplies high-quality equipment and genuine OEM replacement parts that help healthcare facilities maintain equipment, extend service life, and support patient care. Global Medical Products Inc. serves hospitals, clinics, long-term-care facilities, biomedical departments, and healthcare procurement teams across Canada. Team members contribute to reliable medical equipment delivery that supports frontline healthcare professionals and patient outcomes.

We're Hiring | Business Operations & Strategy Manager

Are you a strategic thinker who enjoys solving complex problems, improving business processes, and turning ideas into action?

This is an opportunity to take ownership of meaningful initiatives across business operations, process improvement, procurement, and strategic growth, while working closely with management in an entrepreneurial environment.

We're looking for someone who is proactive, resourceful, analytical, and comfortable taking initiative - someone who sees opportunities for improvement and has the drive to make them happen.

Location: Burlington /Oakville/ Mississauga, Ontario

If you're ready for a role that offers autonomy, diverse experience, and the opportunity to make a tangible impact in the healthcare industry, we'd love to hear from you.

Apply through LinkedIn or share this opportunity with someone who would be a great fit! You can also reach us at jobs@globalmedical.ca

Business Operations & Strategy Manager

Global Medical Products Inc.

Location: Burlington / Mississauga, Ontario

Employment Type: Full-Time

Salary Range: $65,000–$90,000 CAD annually

Who We Are

Founded in 1980, Global Medical Products Inc. is an established Canadian-owned and operated importer and distributor of medical equipment, replacement parts, and healthcare solutions. For over four decades, we have supported hospitals, long-term care facilities, clinics, biomedical departments, and healthcare procurement teams across Canada in maintaining essential medical equipment and delivering quality patient care.

As healthcare technology and industry needs continue to evolve, we are committed to identifying new opportunities, strengthening our capabilities, and delivering meaningful value to the organizations we serve, combined with our decades of industry experience and entrepreneurial approach.

At Global Medical Products, we take pride in our collaborative, supportive, and close-knit team, where initiative is encouraged, ideas are valued, and individuals have the opportunity to make a tangible impact.

About the Opportunity

We are seeking a Business Operations & Strategy Manager/Lead to play a key role in strengthening our day-to-day operations, driving strategic initiatives, and supporting the company's continued growth. This is a dynamic, hands-on position for a resourceful and analytically minded professional who thrives at the intersection of business operations, strategy, procurement, and problem-solving. Working closely with management and across business functions, you will oversee critical operational processes, identify opportunities for improvement, manage commercial and procurement initiatives, and translate business priorities into actionable solutions.

What You'll Do

1. Business Operations, Process Improvements, & Cross-Functional Leadership

• Oversee and coordinate day-to-day business operations, ensuring efficiency, accuracy, accountability, and timely execution across functions.
• Monitor and support end-to-end operational workflows, including purchasing, supplier coordination, order processing, inventory, logistics, invoicing, and customer service.
• Utilize internal ERP systems (Odoo) to monitor transactions, maintain operational visibility, troubleshoot issues, and support informed decision-making.
• Serve as a key point of contact for resolving complex operational challenges alongside management, addressing escalated customer or supplier concerns, and coordinating solutions across teams.
• Work collaboratively with colleagues, management, suppliers, and external partners to maintain service quality and support business objectives.
• Proactively identify and assess operational bottlenecks, inefficiencies, and opportunities to strengthen business processes, systems, workflows and service delivery.
• Conduct research, comparative assessments, and cost-benefit analyses to evaluate operational solutions and strategies.
• Lead the implementation of approved improvements, including system enhancements, workflow optimization, and change management initiatives.
• Develop and refine internal policies, procedures, documentation, and controls to improve consistency, accountability, compliance, and operational performance.

2. Business Strategy & Growth Initiatives

• Support management in identifying strategic opportunities, operational risks, and initiatives that support sustainable business growth.
• Conduct market, industry, competitor, and supplier research to inform strategic and commercial decisions, and identify emerging opportunities and risks.
• Evaluate potential initiatives based on feasibility, organizational capabilities, financial considerations, and long-term business objectives.
• Coordinate and lead cross-functional projects, engaging internal teams and external stakeholders to deliver results.

3. Procurement, RFPs & Commercial Operations

• Manage the end-to-end review, preparation, and submission of competitive bids, requests for proposals (RFPs), and other public- and private-sector procurement opportunities, ensuring submission accuracy and timeliness, and supporting contract implementation.
• Evaluate tender requirements, contractual terms, compliance obligations, operational capacity, and commercial viability to inform bid decisions.
• Collaborate with suppliers and stakeholders to develop competitive, accurate, and compliant proposals.
• Support pricing strategies through cost analysis, market research, supplier negotiations, and assessment of contractual and commercial considerations.

What You Bring

Qualifications, Experience, and Skills

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• 3+ years of relevant professional experience in business operations, business development, procurement, supply chain management, project management, or a comparable cross-functional role.
• Demonstrated experience improving business processes, coordinating complex workflows, managing projects, or independently resolving operational challenges.
• Proficiency with Microsoft 365 applications and familiarity with ERP or business management systems.
• Strong analytical and problem-solving abilities, in order to assess complex issues and develop practical solutions.
• Excellent written and verbal communication skills, engaging colleagues, management, customers, suppliers, and other stakeholders.
• Strong organizational skills, attention to detail, and the ability to manage competing priorities and deadlines.
• Seeks opportunities, is resourceful and adaptable, and has a willingness to learn.
• Proactive, takes initiative and ownership of work, and ability to work independently without constant direction.

Additional Assets

• Experience with public-sector procurement, RFP preparation, contract review, or regulatory compliance.
• Familiarity with ERP platforms such as Odoo or Zoho.
• Experience in healthcare, medical equipment distribution, wholesale distribution, or another regulated industry.
• Exposure to inventory management, purchasing, logistics, or supplier relationship management.
• Experience leading process improvements, implementing business systems, or supporting organizational change.

Why Join Global Medical Products?

Meaningful Impact: Contribute to a Canadian company whose products and services support healthcare providers and essential patient care across the country.

Ownership & Autonomy: Take meaningful responsibility for initiatives, exercise independent judgment, and see the direct impact of your contributions.

Diverse Experience: Gain exposure to business strategy, operations, procurement, commercial decision-making, and cross-functional project leadership.

Professional Growth: Expand your capabilities through hands-on learning, mentorship, leadership opportunities, and involvement in strategic business decisions. Opportunities for growth and development within the company.

Collaborative Culture: Join a supportive, close-knit team where your perspective matters, collaboration is valued, and your contributions are recognized.

Innovation & Continuous Improvement: Help shape how we operate, identify new opportunities, and contribute ideas that support the company's evolution.

Work-Life Balance: Be part of a workplace that values sustainable performance, mutual respect, and employee well-being.

We provide onboarding, training, ongoing support, and opportunities to develop the knowledge and skills needed to succeed.

Compensation

The annual base salary range for this position is $65,000–$90,000 CAD, depending on qualifications, relevant experience, skills, job-related knowledge, internal and market considerations, and other specific business and organizational needs.

How to Apply

Please submit your resume through LinkedIn or email us directly at jobs@globalmedical.ca. Please submit PDF versions of your most up to date resume, cover letter. Applications will be reviewed on a rolling basis, and selected candidates will be contacted by email regarding next steps.

• Global Medical Products is committed to fostering an inclusive and respectful workplace where diverse perspectives are valued and individuals have equitable opportunities to succeed. Accommodations are available throughout the recruitment process upon request.