Operations Analyst

Company Description Global Medical Products Inc. is a Canadian-owned and operated importer and distributor of medical equipment for acute-care and long-term-care hospitals. Founded in 1980, the company supplies high-quality equipment and genuine OEM replacement parts that help healthcare facilities maintain equipment, extend service life, and support patient care. Global Medical Products Inc. serves hospitals, clinics, long-term-care facilities, biomedical departments, and healthcare procurement teams across Canada. Team members contribute to reliable medical equipment delivery that supports frontline healthcare professionals and patient outcomes.

Role Description

Supervise day-to-day operations

• Oversee daily work across all departments so it is done accurately and on time.
• Track open helpdesk tickets, the purchasing dashboard, and orders awaiting shipment or invoicing.
• Handle escalations that team members cannot resolve on their own.
• Manage unusual customer issues, including claims that the company has breached a contract.

Improve efficiency and work quality

• Find bottlenecks, waste, and quality problems, such as slow customer service responses, unnecessary printing and filing, duplicate shipments, or late shipment of stocked items.
• Research solutions and compare their costs and benefits.
• Plan and implement the chosen solution with suppliers and internal teams.

Lead RFP responses

• Review RFP documents to understand requirements and scope, and seek clarification from the issuer when needed.
• Determine whether the contract covers equipment, installation, training, servicing, or a mix, plus its duration and number of customers.
• Work with suppliers to build compliant proposals.
• Set pricing strategies based on costs, competition, contract terms, and supplier quotas.
• Complete all required forms and submit on time.

Advise on strategy

• Identify strategic risks and opportunities for the company.
• Develop plans to address them and present recommendations to the Operations Manager and President.
• Implement approved plans.

Qualifications

• 2–4 years of experience in operations, purchasing, supply chain, or business analysis.
• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field, or equivalent experience.
• Working knowledge of supplier management, purchasing, shipping, and invoicing workflows.
• Exposure to RFP or public tender responses, including gathering pricing and completing forms.
• Strong analytical skills: able to map processes, spot inefficiencies, and build cost-benefit comparisons.
• Sound judgment when handling escalations and difficult customer or supplier situations, knowing when to involve the Operations Manager.
• Clear written and verbal communication, including presenting findings to management.
• Strong organization and attention to detail; able to manage multiple deadlines.
• Advanced Microsoft Excel skills and experience with ERP, purchasing, or helpdesk systems.