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Added 1 hour ago
E
Tier 1 Account CTO
Ericsson
Toronto, ON
- Full-time
…Core, Cloud, RAN, OSS, BSS and Automation. You’ll be a trusted advisor to executive stakeholders, galvanizing Ericsson’s global organization to solve the customer most sophisticated…
Added 3 hours ago
E
Tier 1 Account CTO
Ericsson
Toronto, ON
- Full-time
…Core, Cloud, RAN, OSS, BSS and Automation. You’ll be a trusted advisor to executive stakeholders, galvanizing Ericsson’s global organization to solve the customer most sophisticated…
Added 6 hours ago
I
Cybersecurity Solution Architect
Integrity360
Calgary, AB
- Full-time
…financial services, insurance, government, healthcare, retail, telecommunications, manufacturing and critical…
Added 8 hours ago
T
Senior UT System Engineering Specialist
Telesat
Ottawa, Ontario
- Full-time
…operational concept development, system requirements, User Terminal architecture, and verification strategy for demanding government, enterprise, and partner use…
Added 10 hours ago
Cybersecurity Solution Architect
Integrity360
Calgary, AB
…financial services, insurance, government, healthcare, retail, telecommunications, manufacturing and critical…
Added 4 days ago
TD
Director and Practice Lead, Data Engineering
TELUS Digital
Remote, Canada
- $211,000 to $302,000 CAD / year
- Full-time
- Remote
…and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile…
Added 5 days ago
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Principal Consultant
Lightworks
Toronto, ON
- Full-time
…iterative technologies at scale across banking, insurance, telecommunications, and public…
Added 5 days ago
TD
Director, Delivery CX AI
TELUS Digital
Remote, Canada
- $150,000 to $190,000 CAD / year
- Full-time
- Remote
…and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile…
Added 5 days ago
CT
Sales Engineer
Connex Telecommunications Inc.
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
…contact center environments. We partner with organizations across telecommunications, banking, insurance, credit unions, and government sectors to modernize customer experience and optimize…
Added 5 days ago
CT
Channel Sales Manager
Connex Telecommunications Inc.
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
…contact center environments. We partner with organizations across telecommunications, banking, insurance, credit unions, and government sectors to modernize customer experience and optimize…
Added 13 days ago
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Associate Director - Cloud Technology Advisor
Kyndryl
Calgary, AB · BC
- Full-time
Act as a trusted advisor to CIO, CTO, COO, CFO, and line-of-business executives.
Added 14 days ago
GP
PSR Catalog & TM Forum Enterprise Architect
Global Pharma Tek
Canada
- Contract
Serve as CUSTOMER Enterprise Architecture's Future Mode of Operations advisor for the quote-to-order, order-to-fulfillment, and assurance value streams, applying cross-industry eTOM and TM…
Added 22 days ago
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Director - Enterprise Data Warehouse and Data Platforms
CGI
Ottawa, ON
- Full-time
Serve as a senior client facing advisor for enterprise data warehouse, data engineering, analytics, and data platform modernization initiatives within a complex telecommunications…
Added 22 days ago
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Enterprise Network Architect
evertz.io
Burlington, ON
- Internship
You'll be equal parts technical expert, trusted advisor, and communicator - translating complex networking and media-transport concepts into clear recommendations for both engineering teams…
Added 22 days ago
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Solutions Architect
Ericsson
Toronto, ON
- Full-time
…Mississauga, Canada, you will serve as a trusted technical advisor to customers, leading the design and positioning of advanced analytics solutions that address network visibility, service…
Added 22 days ago
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Enterprise Network Architect
EvertzAV
Burlington, ON
- Internship
You'll be equal parts technical expert, trusted advisor, and communicator - translating complex networking and media-transport concepts into clear recommendations for both engineering teams…
Added 26 days ago
Sr. Solutions Architect | Architecte de solutions senior, Agentic WorkSpaces Canada
Amazon
Toronto, ON · Montreal, QC
…primary, clearly defined depth in Agentic WorkSpaces platform architecture (60%), complemented by advisory-level proficiency in applied AI and Large Language Model (LLM) deployment patterns…
Added 29 days ago
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Service Relationship Manager
Fortinet
Ottawa, ON
- Full-time
Act as the customer’s trusted advisor and primary contact for Services and Support, facilitating meetings, conference calls, and engaging relevant resources for issue resolution and…
Added 1 month ago
EM
Enterprise Network Architect
Evertz Microsystems Limited
Burlington, ON
- Full-time
You'll be equal parts technical expert, trusted advisor, and communicator - translating complex networking and media-transport concepts into clear recommendations for both engineering teams…
Added 1 month ago
AE
Senior IMIT Subject Matter Expert
AES Engineering Ltd
Vancouver, BC · Greater Vancouver, BC
- Full-time
Lead the planning, design, and coordination of IMIT, telecommunications, network infrastructure, and integrated low-voltage systems for healthcare, commercial, institutional, correctional,…
Added 1 month ago
C
Lead ServiceNow Architecture Consultant
CGI
Calgary, AB
- Full-time
…maximizing value from their ServiceNow investment. As a trusted advisor, the Lead Architect brings deep business, architectural, and industry expertise while effectively engaging senior…
Added 1 month ago
C
Senior Consultant – Operational Systems & Digital Solutions
CIMA+
Toronto, ON
- $125,440 to $172,440 CAD / year
- Full-time
…engineering projects. Leveraging expertise in cybersecurity, telecommunications, IT/OT convergence, intelligent automation, software and systems engineering, and systems integration, the…
Added 1 month ago
C
Senior Consultant – Operational Systems & Digital Solutions
CIMA+
Mississauga, ON
- $125,440 to $172,440 CAD / year
- Full-time
…engineering projects. Leveraging expertise in cybersecurity, telecommunications, IT/OT convergence, intelligent automation, software and systems engineering, and systems integration, the…
Added 1 month ago
C
Senior Consultant – Operational Systems & Digital Solutions
CIMA+
Toronto, ON
- $125,440 to $172,440 CAD / year
- Full-time
…engineering projects. Leveraging expertise in cybersecurity, telecommunications, IT/OT convergence, intelligent automation, software and systems engineering, and systems integration, the…
Added 2 months ago
C
Senior Architect (Cloud & FinOps Strategy)
CGI
Toronto, ON
- Full-time
CGI is seeking an experienced Senior Architect to join our growing Architecture & Solutions consulting practice within the Emerging Technologies team.

Global Pharma Tek

PSR Catalog & TM Forum Enterprise Architect

Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Oct 6, 2026

Original job description

Job Role/Title: PSR Catalog & TM Forum Enterprise Architect
Job Type: Contract Opportunity. Initial contract of 6 months, with the possibility of extension for 6 more months.

Additional Note: Profiles need a little bit more focus on TELCO So PSR (ideally in ServiceNow) for Telcos and designer/architect roles, not configuration people. Best fit would be if they have experience with products like SD-WAN.

Job Summary :

Design and author the end-to-end Product-Service-Resource (PSR) catalog model spanning the full customer journey, Day -1 through Day 2, across Buy, Get, Pay, and Support.
Serve as CUSTOMER Enterprise Architecture's Future Mode of Operations advisor for the quote-to-order, order-to-fulfillment, and assurance value streams, applying cross-industry eTOM and TM Forum best practices to validate that PSR design decisions align with CUSTOMER's target Business, Data, and Application Architecture, not only the immediate delivery scope.
Validate that Day 0 (Buy) and Day 1 (Get) processes, operations, and data comply with the PSR Governance Best Practices as agreed and accepted by CUSTOMER, to minimize rework to the PSR governance framework itself.
Define and enforce PO, PS, CFS, RFS, and RS layer structures, relationship types, and cardinality rules for each product family, at Day 0 (Buy), before any customer order exists.
Validate structural integrity of the catalog, relationship types, cardinality, and decomposition rules, in a governed authoring environment prior to publication.
Map PO/PS commercial and technical characteristics exposed to CPQ for guided selling, pricing, and real-time service qualification at Day 0 (Buy) (TMF645, TMF648, TMF651).
Define Decomposition Rules governing how a signed Product Order becomes Service Orders (CFS, RFS) and Resource Orders (RS) at Day 1 (Get), including enforced build-sequence dependencies (TMF622, TMF641, TMF640, TMF652).
Define commercial characteristics that drive both order decomposition and billing from a single sourced value, for each new product family onboarded under Day 0 (Buy) and Day 1 (Get).
Define the reconciliation gate binding the contracted line item to its discovered Configuration Item at Day 1 (Get), the correlation dependency necessary for Incident, Alarm, and Case correlation to succeed at Day 2.
Apply the established Mandatory versus Optional characteristic classification methodology to all Day 0 (Buy) and Day 1 (Get) catalog characteristics as they are defined, ensuring consistent classification with the Day 2 model already in production.
Cross-reference and validate the Day 0 (Buy) and Day 1 (Get) PSR model additions against their governing TM Forum Open APIs (TMF620, 622, 633, 640, 641, 642, 645, 648, 651, 652) and eTOM Level 2/3 processes across CRM, SM&O, and RM&O.
Extend the existing 39-component runtime artifact inventory to the components introduced by Day 0 (Buy) and Day 1 (Get), tracing each to its governing API, its PSR layer, and the specific record it produces: Quote, Agreement, Customer Order, Service Order, Resource Order, Install Base Item, Configuration Item.
Define the Application Component integration architecture, component-to-component interaction sequence diagrams and communication diagrams, for Day -1 catalog authoring, Day 0 (Buy) customer and offer management, and Day 1 (Get) order-to-resource orchestration, matching the pattern already delivered for Day 2, naming the specific interfaces and the order they fire in.
Produce current-state and future-state process flow diagrams (swimlane, per value stream stage) and the interaction sequence diagrams showing the specific API and data trigger that replaces each manual step, for example, Buy moving from manual per-address lookup to real-time TMF645 qualification, Pay moving from manual invoice entry to an automated billing trigger on activation, feeding CUSTOMER Enterprise Architecture's CMO→FMO Capabilities documentation.
Extend the model's existing position within TM Forum's Open Digital Architecture Value Stream Framework (Business Architecture layer) and eTOM (Process Architecture layer) to cover the Day 0 (Buy) and Day 1 (Get) additions.
Produce onboarding materials for CUSTOMER product owners entering Day 0 (Buy) and Day 1 (Get) catalog work, extending the existing Primer and Governance Guide rather than duplicating them.
Reconcile product-owner input, commercial scope, pricing, packaging, and resource-owner input, platform and infrastructure capability, into a single PSR blueprint for each new product family onboarded under Day 0 (Buy) and Day 1 (Get), passing the same relationship-type, cardinality, and decomposition-rule validation applied to every other structural component.

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More about this job

Responsibilities

Design and govern end-to-end Product-Service-Resource catalog models and architecture across customer buying, fulfillment, billing, and support journeys, ensuring alignment with enterprise architecture and TM Forum standards. Define catalog structures, decomposition and integration rules, validate models and APIs, and produce process flows, architecture diagrams, runtime inventories, and onboarding materials.

Requirements

The role calls for senior telecommunications architecture experience, particularly designing PSR catalogs for telcos, ideally using ServiceNow, and a designer or architect background rather than configuration-focused experience. Relevant expertise includes TM Forum Open APIs, eTOM, catalog governance, CPQ, order-to-fulfillment orchestration, and ideally products such as SD-WAN; no education requirement is stated.

Skills

Enterprise Architecture
Product-Service-Resource Catalog Modeling
TM Forum Standards
eTOM
ServiceNow
Telecommunications Architecture
Catalog Governance
Order Decomposition
CPQ Integration
Service Qualification
Order Orchestration
Application Integration Architecture
Process Modeling
Sequence Diagramming
SD-WAN

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Keywords

Enterprise Architecture
Telecommunications
ServiceNow
TM Forum
Open Digital Architecture
eTOM
PSR Governance
Product Offering
Product Specification
Customer-Facing Service
Resource-Facing Service
Resource Specification
CPQ
SD-WAN
TMF620
TMF622
TMF633
TMF640
TMF641
TMF642
TMF645
TMF648
TMF651
TMF652
Order Decomposition
Service Qualification
Order Orchestration
Application Integration Architecture
Process Flow Diagrams

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