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Added 7 hours ago
PC
Stakeholder Engagement Advisor
Paladin Canada
Saskatoon, SK
- Full-time
Paladin Canada is seeking a talented Stakeholder Engagement Advisor to join our Community & Engagement team in our Saskatoon office. This is an exciting opportunity for someone who enjoys…
Added 9 hours ago
CE
SCM Projects Contracts Advisor
Cenovus Energy
Calgary, AB
- Full-time
Reporting to the Manager, SCM Projects, the SCM Projects Contracts Advisor is responsible for managing the post-award administration of assigned project contracts to ensure compliance with…
Added 10 hours ago
J
Human Resources Advisor
JobsMedia.io
Quebec, QC
- Full-time
Novo is looking for a human resources advisor to complete its team as part of a maternity leave replacement. You will be able to work in hybrid mode from our Quebec office.
Added 16 hours ago
Customer Service Representative - Subaru
The Jim Pattison Auto Group
Winnipeg, MB
Coordinate appointments, vehicle intake, documentation, and customer communications to support an efficient repair workflow
Added 1 day ago
CC
Sales Representative - Uniform
Cintas Canada
Sault Ste. Marie, ON
- Full-time
Will be a solution-centric advisor; a forward-thinking problem-solver focused on customer satisfaction and results.
Added 1 day ago
BC
Team Lead, Marketing Digital Platforms
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
Join BBA in the Strategic Marketing and Communications team as a Team Lead, Marketing Digital Platforms. In this role, you'll take charge of our website, our Brand Center and our GEO/SEO…
Added 1 day ago
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Sales Representative - Facility Services
Cintas Canada
Hamilton, ON
- Full-time
Will be a solution-centric advisor; a forward-thinking problem-solver focused on customer satisfaction and results.
Added 1 day ago
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Director, Corporate Communications
OpenText
Toronto, ON
- Full-time
Senior communications advisor and content strategist for the CEO, providing support across keynote speeches, internal communications activities, stakeholder correspondence, media interviews…
Added 1 day ago
O
Director, Corporate Communications
OpenText
Waterloo, ON
- Full-time
Senior communications advisor and content strategist for the CEO, providing support across keynote speeches, internal communications activities, stakeholder correspondence, media interviews…
Added 1 day ago
O
Director, Corporate Communications
OpenText
Mississauga, ON
- Full-time
Senior communications advisor and content strategist for the CEO, providing support across keynote speeches, internal communications activities, stakeholder correspondence, media interviews…
Added 1 day ago
B
Advisor, Defense Communications
Bombardier
Dorval, QC
- Full-time
Requisition 16227 Advisor, Defense Communications
Added 1 day ago
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Economic Development Officer (Temporary, up to 12 months)
The City of Guelph
Guelph, ON
- Other
Deliver service excellence and act as the City's champion/advisor for business Investment/expansion clients and address queries regarding ICI real estate, municipal fees, development…
Added 1 day ago
Customer Success Manager
Global Relay
Vancouver, BC
…and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their…
Added 1 day ago
SA
Indigenous Cultural and Events Coordinator
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Job Classification: A5009 - Student Services Advisor
Added 1 day ago
GR
Customer Success Manager
Global Relay
Vancouver, BC
- Full-time
…and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their…
Added 1 day ago
SA
Senior Advisor, Academic Operations
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
As the Senior Advisor, Academic Operations, you play a key role in ensuring pathway programs run smoothly from planning through delivery. You will oversee program staffing, scheduling,…
Added 1 day ago
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Senior MS SQL Server & Azure Database Administrator (L3) / Montreal, QC - (Hybrid)
AceStack
Montreal, QC
- Full-time
Manage Azure SQL automatic tuning, Database Advisor recommendations, service tiers, elastic pools, scaling, geo-replication, and cost-performance optimization.
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C4 Delegated Social Worker Float FT/Permanent
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Manager, Global P2C Innovation Readiness & Enablement
Salesforce Partner Canada
Toronto, ON
- Full-time
Work with enablement partners across Revenue Operations, DET, Field Readiness, Corporate Development, Communications, Change Management and impacted business stakeholders to be accountable…
Added 1 day ago
S
Senior Advisor, Academic Operations
SAIT
Calgary, AB
- Temporary
As the Senior Advisor, Academic Operations, you play a key role in ensuring pathway programs run smoothly from planning through delivery. You will oversee program staffing, scheduling,…
Added 1 day ago
LF
Coordinator, Sales
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Toronto, ON
- Full-time
Manage and support sales territories through inbound and outbound advisor communications.
Added 1 day ago
C
Business Partner, People & Culture
CNIB
Toronto, ON
- $57,768 to $72,210 CAD / year
- Full-time
The People & Culture Business Partner (HRBP) serves as a trusted advisor to assigned client groups, providing practical guidance on employee and labour relations, performance management,…
Added 1 day ago
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Director, Modernization & Change Enablement (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Coach Leadership: Act as a trusted advisor and executive coach to leadership teams, guiding them on their roles as active, visible sponsors of change.
Added 1 day ago
Indigenous Cultural and Events Coordinator
SAIT
Calgary, AB
Job Classification: A5009 - Student Services Advisor

Global Relay

Customer Success Manager

Vancouver, BC, Canada

$55,000 - $75,000 CAD

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Job details

Pay: $55,000 - $75,000 CAD
Education: Bachelor’s degree
Experience: 3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS, financial services, compliance, or a regulated industry
Posting language: English
Posted: Oct 23, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive value realization, adoption, and growth by building strong relationships, understanding business objectives, and aligning our solutions to customer needs. You will manage and expand customer engagement across multiple departments, lead renewal and expansion conversations, and mitigate churn risk. You will also collaborate with internal teams to ensure satisfaction throughout the customer lifecycle.

This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross-functionally, and thrive in a fast-paced SaaS environment.

Your responsibilities:

Act as the primary point of contact for your customer portfolio, building trusted relationships across both operational and executive stakeholders
Own renewal strategy and drive gross revenue retention, upsell, cross-sell, and multi-year commitments
Identify and execute on expansion opportunities through data analysis, usage trends, and business objectives
Serve as the primary escalation point for customer issues, coordinating with Support, Product, and Client Services to resolve challenges
Build and execute account plans that balance growth and risk mitigation
Understand customer objectives, align Global Relay solutions, and proactively deliver insights, benchmarking, and best practices
Create customer champions and advocate for customer needs internally
Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to reinforce value and secure renewal commitments
Participate in strategic customer programs, feedback sessions, training initiatives, and industry events
Enhance customers’ target operating models and optimize to improve satisfaction and usage
Maintain accurate and up-to-date information in Salesforce CRM

About you:

3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS, financial services, compliance, or a regulated industry
Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity
Strategic thinker with the ability to communicate clearly and influence across all levels, including executives
Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities
Excellent project management, communication, and presentation skills
Experience with Salesforce or a similar CRM platform
Resourceful, proactive, and collaborative with a strong customer-first mindset
Bachelor's degree required; Master’s degree is a plus

Nice to Have:

Experience working with mid-market customers in a compliance-driven SaaS environment
Prior involvement in creating or scaling customer success playbooks or enablement initiatives
Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer programs

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$55,000 - $75,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager acts as the primary point of contact for a portfolio of SMB and Mid-Market customers to drive value, adoption, and growth. They are responsible for managing renewals, identifying expansion opportunities, and coordinating with internal teams to ensure customer satisfaction.

Requirements

Candidates must have 3+ years of experience in Customer Success or Account Management, preferably within a SaaS or regulated industry. A bachelor's degree is required, along with strong data analysis, communication, and project management skills.

Skills

Customer success
Account management
SaaS
Relationship building
Renewal strategy
Upselling
Cross-selling
Data analysis
Salesforce
Project management
Communication
Presentation skills
Strategic thinking
Executive business reviews
Risk mitigation
Customer advocacy

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Cloud archiving
eDiscovery
Compliance
Salesforce
CRM
Account management
Renewal strategy
Upsell
Cross-sell
Executive Business Reviews
Data analysis
Risk mitigation
Customer lifecycle
Financial services
Regulated industry
Stakeholder management
Customer advocacy
Project management
Strategic planning
Business objectives
Usage trends
Client services
Enterprise information archiving
Surveillance
Analytics
Target operating models
Customer journey mapping
Voice-of-customer

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