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Added 53 mins ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Director, Procurement, the Strategic Sourcing Manager is responsible for leading the organization’s strategic sourcing function and developing sourcing strategies aimed at…
Added 2 hours ago
T
Developing Investment Advisor - Edmonton & Calgary
TD
Calgary, AB
- Full-time
…Developing Investment Advisors into our Developing Investment Advisor Program. This is a highly specialized program where participants gain the opportunity to build comprehensive knowledge…
Added 18 hours ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
Act as a strategic advisor to executives and build lasting relationships based on trust.
Added 1 day ago
K
Manager, Financial Services-Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
KPMG’s Financial Services Advisory Practice helps organizations develop efficient and effective operations to support strategic business objectives. We are seeking a Manager to strengthen…
Added 1 day ago
CW
President
Canada Wood Group
Vancouver, BC
- Part-time
The President provides strategic leadership for CWG, working with the Board to shape its long-term direction and respond to changes in international markets, member priorities and the…
Added 1 day ago
VC
Provincial Medical Director, Resident Doctors Employment Affairs
Vancouver Coastal Health
Vancouver, BC
- Part-time
The Provincial Medical Director serves as a senior physician advisor to provincial leadership and provides clinical and strategic oversight relating to Resident Doctors integration within…
Added 1 day ago
R
Procurement Advisor
Raise
Calgary, AB
- Full-time
We are seeking a strategic, results-driven professional to join our client’s Supply Chain organization as a Procurement Advisor, focused on procuring materials and services for Mine and…
Added 1 day ago
M
Strategic Account Technology Strategist - Financial Services
Microsoft
Toronto, ON
- Full-time
As a Strategic Account Technology Strategist, you will serve as a trusted technology advisor to senior customer leaders, translating business priorities, industry opportunities, and risk…
Added 1 day ago
KC
Manager - Copilot and AI Productivity
KPMG Canada
Montreal, QC
- Full-time
Act as a strategic advisor to executives and build lasting relationships based on trust.
Added 1 day ago
O
Director, Corporate Communications
OpenText
Toronto, ON
- Full-time
OpenText is seeking an accomplished and strategic communications leader to serve as Senior Director, Executive Communications & Public Affairs to help build and protect company reputation.…
Added 1 day ago
O
Director, Corporate Communications
OpenText
Waterloo, ON
- Full-time
OpenText is seeking an accomplished and strategic communications leader to serve as Senior Director, Executive Communications & Public Affairs to help build and protect company reputation.…
Added 1 day ago
O
Director, Corporate Communications
OpenText
Mississauga, ON
- Full-time
OpenText is seeking an accomplished and strategic communications leader to serve as Senior Director, Executive Communications & Public Affairs to help build and protect company reputation.…
Added 1 day ago
Customer Success Manager
Global Relay
Vancouver, BC
As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You…
Added 1 day ago
MC
Director, Specialized Operations
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
The role is accountable for mitigating operational and reputational risk, maintaining compliance with applicable industry rules, regulations and internal policies, and strengthening audit…
Added 1 day ago
GR
Customer Success Manager
Global Relay
Vancouver, BC
- Full-time
As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You…
Added 1 day ago
H
Procurement Advisor
Hays
Calgary, AB
- Contract
…project stakeholders while delivering measurable value through strategic sourcing, commercial negotiations and effective supplier…
Added 1 day ago
S
Senior Advisor, Academic Operations
SAIT
Calgary, AB
- Temporary
As the Senior Advisor, Academic Operations, you play a key role in ensuring pathway programs run smoothly from planning through delivery. You will oversee program staffing, scheduling,…
Added 1 day ago
IF
Senior Actuarial Advisor – Financial and Actuarial Services, Dealer Services, U.S. Operations
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Are you driven by actuarial science, analytics, and strategic issues in property and casualty insurance? Would you like to contribute to the profitable growth of Dealer Services – U.S.…
Added 1 day ago
D
Personal Finance Advisor
Desjardins
Thetford Mines, QC · Caisse Desjardins de la Région de Thetford
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 1 day ago
Advisor, Financial Advisory Services
VIA Rail Canada
Montreal, QC
Reporting to the Senior Advisor, Financial Advisory Services, the incumbent acts as a financial business partner to the assigned business sectors. They contribute to financial planning,…
Added 1 day ago
E
Advisor, Supply Chain Management Major Projects,
Enbridge
Calgary, AB · Edmonton, AB
- Full-time
…operational excellence, innovation, and sustainable growth. As an Advisor, Supply Chain Management Major Projects, you will play a key role in supporting our SCM Projects team by ensuring…
Added 1 day ago
R-
Manager, Strategic Sourcing
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Full-time
…insight into real business value? RCL is looking for a Manager, Strategic Sourcing to lead end-to-end sourcing for a portfolio of non-merchandise goods and services. You'll partner with…
Added 1 day ago
T
Senior Relationship Manager
TD
Windsor, ON
- Full-time
Act as a trusted advisor expected to meet the needs of customers by providing creative products/solutions Actively use sales platforms to build a robust understanding of our…
Added 1 day ago
MN
Director, Health, Safety & Environment - Programs & Compliance
Modern Niagara
Hamilton, ON · Vaughan, ON
- Full-time
The Director, Health, Safety & Environment (HSE) Programs & Compliance provides strategic leadership and oversight of the organization's HSE management system, regulatory compliance…
Added 1 day ago
Program Manager
Capgemini
Toronto, ON
Build strong client relationships and act as a trusted advisor.

Global Relay

Customer Success Manager

Vancouver, BC, Canada

$55,000 - $75,000 CAD

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Job details

Pay: $55,000 - $75,000 CAD
Education: Bachelor’s degree
Experience: 3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS, financial services, compliance, or a regulated industry
Posting language: English
Posted: Oct 23, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive value realization, adoption, and growth by building strong relationships, understanding business objectives, and aligning our solutions to customer needs. You will manage and expand customer engagement across multiple departments, lead renewal and expansion conversations, and mitigate churn risk. You will also collaborate with internal teams to ensure satisfaction throughout the customer lifecycle.

This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross-functionally, and thrive in a fast-paced SaaS environment.

Your responsibilities:

Act as the primary point of contact for your customer portfolio, building trusted relationships across both operational and executive stakeholders
Own renewal strategy and drive gross revenue retention, upsell, cross-sell, and multi-year commitments
Identify and execute on expansion opportunities through data analysis, usage trends, and business objectives
Serve as the primary escalation point for customer issues, coordinating with Support, Product, and Client Services to resolve challenges
Build and execute account plans that balance growth and risk mitigation
Understand customer objectives, align Global Relay solutions, and proactively deliver insights, benchmarking, and best practices
Create customer champions and advocate for customer needs internally
Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to reinforce value and secure renewal commitments
Participate in strategic customer programs, feedback sessions, training initiatives, and industry events
Enhance customers’ target operating models and optimize to improve satisfaction and usage
Maintain accurate and up-to-date information in Salesforce CRM

About you:

3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS, financial services, compliance, or a regulated industry
Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity
Strategic thinker with the ability to communicate clearly and influence across all levels, including executives
Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities
Excellent project management, communication, and presentation skills
Experience with Salesforce or a similar CRM platform
Resourceful, proactive, and collaborative with a strong customer-first mindset
Bachelor's degree required; Master’s degree is a plus

Nice to Have:

Experience working with mid-market customers in a compliance-driven SaaS environment
Prior involvement in creating or scaling customer success playbooks or enablement initiatives
Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer programs

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$55,000 - $75,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

The Customer Success Manager acts as the primary point of contact for a portfolio of SMB and Mid-Market customers to drive value, adoption, and growth. They are responsible for managing renewals, identifying expansion opportunities, and coordinating with internal teams to ensure customer satisfaction.

Requirements

Candidates must have 3+ years of experience in Customer Success or Account Management, preferably within a SaaS or regulated industry. A bachelor's degree is required, along with strong data analysis, communication, and project management skills.

Skills

Customer success
Account management
SaaS
Relationship building
Renewal strategy
Upselling
Cross-selling
Data analysis
Salesforce
Project management
Communication
Presentation skills
Strategic thinking
Executive business reviews
Risk mitigation
Customer advocacy

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Cloud archiving
eDiscovery
Compliance
Salesforce
CRM
Account management
Renewal strategy
Upsell
Cross-sell
Executive Business Reviews
Data analysis
Risk mitigation
Customer lifecycle
Financial services
Regulated industry
Stakeholder management
Customer advocacy
Project management
Strategic planning
Business objectives
Usage trends
Client services
Enterprise information archiving
Surveillance
Analytics
Target operating models
Customer journey mapping
Voice-of-customer

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