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Added 2 mins ago
Senior Manager, Critical Infrastructure Operations
Amazon
Airdrie, AB · Vancouver, BC · Victoria, BC · Toronto, ON
Recruit, lead, coach, and develop a team of managers, including managers responsible for compute operations, engineering, logistics, and security.
Added 18 mins ago
SO
Cyber Security Architect
Supply Ontario
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead the development of a comprehensive cyber security program tailored to the organization's specific needs, risk profile, and regulatory requirements.
Added 33 mins ago
MF
Staff Software Engineer
Magnet Forensics
Canada
- Full-time
…investigators fight crime, protect assets, and guard national…
Added 47 mins ago
AS
AWS Cloud Architect
Ardent SoftSol Inc.
Mississauga, ON
- $50 to $55 CAD / hour
- Contract
We are seeking a highly skilled AWS API Lead Architect to lead the architecture, design, governance, and implementation of enterprise API and cloud-native solutions. The ideal candidate…
Added 47 mins ago
JG
AWS / API lead and Architect
J&M Group
Mississauga, ON
- Contract
We are seeking a highly skilled AWS API Lead Architect to lead the architecture, design, governance, and implementation of enterprise API and cloud-native solutions. The ideal candidate…
Added 47 mins ago
JG
Guidewire Earnix & Rating
J&M Group
Toronto, ON
- Contract
Lead Earnix solution design, development, configuration, and deployment for insurance pricing and rating platforms.
Added 1 hour ago
IG
Incident Response Consultant
Insight Global
Toronto, ON
- $56 to $63 CAD / hour
- Contract
Strong understanding of security logs, telemetry, and the detection/response lifecycle
Added 1 hour ago
S
Software Engineer Manager
symplistic.ai
Woodbridge, ON
- $150,000 CAD / year
- Full-time
We seek a hands-on Engineering Manager to lead ContentIQ's development, quality, delivery, and operation. You'll mentor engineers while actively coding, making architectural decisions, and…
Added 1 hour ago
XI
Senior Engineering Manager
Xplore Inc.
Markham, ON
- Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a team of software developers as we embark on a company-wide transformation. This is your chance to use…
Added 1 hour ago
Senior Engineering Manager - Analytics Platform
Faire
Kitchener, ON · Toronto, ON
We’re hiring a Senior Engineering Manager to lead Faire’s Analytics Platform team. You will manage data warehousing, ETL pipelines, medallion data sets, BI tooling, and agentic analytics…
Added 1 hour ago
O
Agentic Engineering Architect
OSEDEA
Montreal, QC
- Full-time
You can lead technical conversations with both senior stakeholders and development teams, explain trade-offs clearly, and build confidence in your recommendations.
Added 3 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
Lead client interviews with developers, technical leads, project managers, and business owners, asking clear follow-up questions to gather complete and accurate technical information.
Added 4 hours ago
Security Sales Specialist III, Google Cloud
Google
Toronto, ON
The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security,…
Added 4 hours ago
Senior Solutions Engineer
Toast
Toronto, ON
Lead security, IT and compliance reviews. Own vendor security questionnaires, PCI scoping conversations and the technical sections of RFPs.
Added 5 hours ago
B
Tech Lead - Application Development N 4C
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 8 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 8 hours ago
SL
Senior Security Platform Developer, Security Automation (Python, Splunk SOAR)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Security Automation & Orchestration team builds automation that connects and enhances security capabilities across Security Operations. Working across technologies such as SIEM,…
Added 9 hours ago
PI
Senior Project Manager
PeopleToGo Inc.
Calgary, AB
- Contract
Lead cross-functional project teams that may include SharePoint architects, migration specialists, engineers, business analysts, change management resources, security teams, consultants,…
Added 10 hours ago
C
Event Streaming Engineer - Kafka / Azure Event Hubs
Coforge
Canada
- Full-time
We are looking for a Senior Event Streaming Engineer / Lead to design and implement event-driven integration solutions using Azure Event Hubs and Apache Kafka.
Added 10 hours ago
T
Software Engineer II (Salesforce Loyalty Management Developer)
TD
Toronto, ON
- Full-time
Lead the end-to-end technical design and delivery of Salesforce Loyalty Management capabilities, including member management, loyalty programs, rewards, promotions, partner management, and…
Added 10 hours ago
TR
Senior Director, GTM AI Product Leader
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Sales: AI for prospecting and account research, lead and opportunity scoring, call and meeting intelligence, deal inspection and forecasting, proposal and RFP generation, pricing and…
Added 11 hours ago
AS
Principal Banking Technology & Solution Architect (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $80 to $100 CAD / hour
- Contract
- Remote
…integrations, enterprise data and analytics, payments, CRM and cloud platforms. Several are migrating away from Central 1 Forge while simultaneously modernizing other components of their…
Added 11 hours ago
Director - Mobile Engineering, Wealth Technology
Scotiabank
Toronto, ON
…of modern mobile engineering, combined with the ability to lead engineering teams and partner effectively with Product, Design, Architecture, Cybersecurity and other Technology teams. The…
Added 11 hours ago
Director and Head of Operations Engineering
Scotiabank
Toronto, ON
Lead the engineering modernization agenda across Operations proprietary and vendor platforms, driving cloud adoption, platform engineering, automation, AI enablement, and operational…
Added 11 hours ago
LI
Senior DevOPS/Engineer
Lotus IT Solutions
Toronto, ON
- Contract
…Service Delivery and Procurement) is seeking a Senior DevOps/Cloud Engineer to lead the automation, configuration, deployment, monitoring, and operational enablement of enterprise platform…

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $65,000 CAD - $90,000 CAD
Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 26, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage complex customer data migration and transformation projects, coordinating cross-functional teams to deliver work within agreed scope, timelines, and resources while addressing security, compliance, and continuity concerns. Lead customer-base campaigns, automate and scale engagement, and communicate requirements and priorities to stakeholders across the organization.

Requirements

Candidates need at least three years of experience in Customer Success, Implementation, Onboarding, or Provisioning, along with experience using project management tools and creating process flows and change management plans. They should be able to build Salesforce and Excel dashboards and reports, communicate effectively, manage complex problems, and work strategically with customers; financial-services consulting or technology-vendor experience is preferred.

Skills

Customer Success
Project Management
Data Migration
Stakeholder Collaboration
Change Management
Process Flow Creation
Salesforce
Microsoft Excel
Dashboard and Report Creation
Campaign Management
Business Requirements Gathering
Data Security
Compliance
Problem-Solving
Communication

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Data Archiving
Data Migration
Project Management
Change Management
Digital Transformation
Customer Onboarding
Implementation
Provisioning
Campaign Management
Customer Engagement
Process Flows
Business Requirements
Salesforce
Microsoft Excel
Dashboards
Reporting
Miro
Confluence
Data Security
Regulatory Compliance
Business Continuity
Financial Services
Cross-Functional Collaboration
Stakeholder Management

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