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Added 3 mins ago
SL
Senior Security Platform Developer, Security Automation (Python, Splunk SOAR)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Lead the technical design and implementation of automation solutions supporting security initiatives and enterprise-level projects, including proof-of-concept/proof-of-technology…
Added 18 mins ago
ZD
Database Management Executive
Ziff Davis Performance Marketing
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Ensure that data is extracted as per the campaign requirements
Added 18 mins ago
L
Category Activation Manager / Cheffe Activation des catégories
L'Oréal
Montreal, QC
- Full-time
You will lead the Online + Offline (O+O) category go-to-market strategy for our Consumer Products Division across Canada, reporting directly to the Category Leader in Montreal. In this…
Added 18 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 18 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 18 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 18 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Lead initiatives that reduce close timelines, eliminate manual activities, improve data quality, and increase operational efficiency.
Added 18 mins ago
TS
Director - Commercial Card - Senior Product Manager - Transaction Banking Product, TD Securities
TD Securities
Toronto, ON
- Full-time
…Card and payments subject matter expert, using performance data, client insight, and industry trends to strengthen the value proposition, improve the customer experience, manage risk, and…
Added 18 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
…play an integral role in providing insightful and meaningful data on financial performance in order to facilitate decision making and strategic…
Added 18 mins ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Apply a data-driven, first-principles approach, leveraging scientific modeling, experimentation, and advanced analytics to understand, predict, and optimize complex physical phenomena.
Added 18 mins ago
C
Actuarial Consultant
Co-operators
Guelph, ON · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
As an Actuarial Consultant on the Farm Pricing and Risk Assist team, you will lead pricing and non-pricing initiatives and collaborate with business partners to understand their needs. You…
Added 33 mins ago
M
Actuarial Specialist (Associate) – Retirement & Health Benefits
Mercer
Montreal, QC
- Other
Lead, delegate and review analysis and client work.
Added 48 mins ago
S
Social Worker, MSW, Perinatal Mental Health and Substance Use Programs - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
The Social Worker MSW reports operationally to the Program Manager/Director or Social Worker Lead and is under the general practice supervision of the Social Work Lead/Professional Practice…
Added 48 mins ago
J
Senior Analyst, Supply and Demand Planning
Jobgether
Canada
- $79,958 to $104,944.35 CAD / year
- Full-time
…reflect evolving market conditions and customer needs. Through data-driven analysis, cross-functional collaboration, and continuous improvement, you will help optimize operational…
Added 48 mins ago
NS
Marketing Coordinator
Northern Strands Group of Companies
Saskatoon, SK
- Full-time
Participate in monitoring and reviewing Google Analytics data and discuss insights with Marketing Manager
Added 48 mins ago
C
Oracle EPCM (Enterprise Profitability and Cost Management Cloud) SME - 00070436571
Cognizant
Mississauga, ON
- Full-time
We are seeking an experienced Oracle EPCM (Enterprise Profitability and Cost Management Cloud) SME to lead profitability and cost management transformation initiatives for enterprise…
Added 1 hour ago
J
Senior Analyst, Supply and Demand Planning
Jobgether
Canada
- $79,958 to $104,944.35 CAD / year
- Full-time
…reflect evolving market conditions and customer needs. Through data-driven analysis, cross-functional collaboration, and continuous improvement, you will help optimize operational…
Added 1 hour ago
CO
Educational Technology and Multimedia Project Coordinator
College of New Caledonia
Prince George, BC
- Full-time
Lead and support educational technology projects aimed at enhancing teaching and learning experiences.
Added 1 hour ago
TI
Senior Project Manager
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
Senior Technical Project Manager to lead the implementation and expansion of AVEVA PI as part of a strategic initiative to enhance enterprise data visibility, reporting, and operational…
Added 1 hour ago
AC
Analyste D'affaires Principal - Finance
Aston Carter
Montreal, QC
- $95 to $115 CAD / hour
- Contract
The Senior Business Analyst will lead finance-focused business analysis initiatives within the Finance Transformation & Systems function. This role involves translating complex financial…
Added 1 hour ago
PS
Marketing Manager/Coordinator
Public Sector Network
Toronto, ON
- Full-time
Successfully launch campaigns through Hubspot including creation and deployment of emails, build campaign lists using data segmentation, grow and publish content to social media channels,…
Added 1 hour ago
D
Sr Finance Manager
Digitail
Toronto, ON
- Full-time
Finance ops and decision-making: Take on the analysis and decisions that don't have a clear right answer. Dig into the data, build the tools and plans the business runs on, and work with…
Added 1 hour ago
UA
Sr Client Partner - Uber Advertising, Global Restaurants
Uber Advertising
Toronto, ON
- Full-time
One Uber: Serve as an indispensable cross-functional lead, bridging the gap between Ads, Delivery Account Management, Operations, and Product teams to drive unified account strategies.
Added 1 hour ago
Manager, Product Analytics
Rogers Communications
Toronto, ON
As a trusted advisor to business leaders, the Manager, Product Analytics will lead complex analytical initiatives, establish measurement frameworks, and champion data-driven decision-making…
Added 1 hour ago
RH
Senior Information Technology Auditor
Robert Half
Vancouver, BC
- $45 to $60 CAD / hour
- Contract
Advanced knowledge of Microsoft Office as well as additional experience in data analytics is an asset

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $65,000 CAD - $90,000 CAD
Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 26, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage complex customer data migration and transformation projects, coordinating cross-functional teams to deliver work within agreed scope, timelines, and resources while addressing security, compliance, and continuity concerns. Lead customer-base campaigns, automate and scale engagement, and communicate requirements and priorities to stakeholders across the organization.

Requirements

Candidates need at least three years of experience in Customer Success, Implementation, Onboarding, or Provisioning, along with experience using project management tools and creating process flows and change management plans. They should be able to build Salesforce and Excel dashboards and reports, communicate effectively, manage complex problems, and work strategically with customers; financial-services consulting or technology-vendor experience is preferred.

Skills

Customer Success
Project Management
Data Migration
Stakeholder Collaboration
Change Management
Process Flow Creation
Salesforce
Microsoft Excel
Dashboard and Report Creation
Campaign Management
Business Requirements Gathering
Data Security
Compliance
Problem-Solving
Communication

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Data Archiving
Data Migration
Project Management
Change Management
Digital Transformation
Customer Onboarding
Implementation
Provisioning
Campaign Management
Customer Engagement
Process Flows
Business Requirements
Salesforce
Microsoft Excel
Dashboards
Reporting
Miro
Confluence
Data Security
Regulatory Compliance
Business Continuity
Financial Services
Cross-Functional Collaboration
Stakeholder Management

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