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Added 7 mins ago
M
Actuarial Specialist (Associate) – Retirement & Health Benefits
Mercer
Montreal, QC
- Other
We are seeking an Actuarial Specialist (Associate) – Retirement & Health Benefits to join our Global Actuarial Services Delivery (GSD Canada) team at Marsh, People and Investments.
Added 23 mins ago
S
Part Time Front End Supervisor - Admirals Thrifty Foods
Sobeys
Victoria, BC
- Part-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 23 mins ago
J
Field Adjuster - Commercial Property Claims
Jobgether
Canada
- Full-time
…independent fieldwork, analytical problem-solving, and relationship management in a dynamic insurance environment. You will also contribute to exceptional service delivery during…
Added 23 mins ago
BC
Senior Mechanical Engineer Trail, BC
BBA Consultants
Trail, BC
- Full-time
…engineering team, you will be responsible for ensuring the delivery of exceptional technical quality, identification and development of new business opportunities and client relationships…
Added 23 mins ago
F
Outsource Agent
FYidoctors
Delta, BC
- Full-time
…shipment to receiving completed orders and preparing them for delivery or additional manufacturing, you'll play a critical role in maintaining quality and efficiency throughout the process.…
Added 23 mins ago
SH
Health Care Aide
SE Health
Red Deer, AB
- Part-time
…daily living, laundry, light housekeeping, assistance with meal delivery, orderly or porter service, assistance with recreational activities and leisure activities as per individual care…
Added 23 mins ago
V
Pega Smart Dispute Developer
Virtusa
Toronto, ON
- Full-time
Collaborate with business analysts, cross-functional engineering teams, and QA in an Agile environment to ensure end-to-end delivery quality.
Added 23 mins ago
MP
Operations Pharmacist
MediSystem Pharmacy
Toronto, ON · North York, ON
- Full-time
…education, enhanced clinical services and seamless medication…
Added 23 mins ago
NW
Manager, Employment Programs (Church Location)
Newcomer Women's Services Toronto
Toronto, ON
- Full-time
The Program Manager is accountable for funder compliance, program performance, financial management, quality assurance, risk management, partnership development and achievement of…
Added 23 mins ago
C
Oracle EPCM (Enterprise Profitability and Cost Management Cloud) SME - 00070436571
Cognizant
Mississauga, ON
- Full-time
We are seeking an experienced Oracle EPCM (Enterprise Profitability and Cost Management Cloud) SME to lead profitability and cost management transformation initiatives for enterprise…
Added 23 mins ago
V
Pega Smart Dispute Developer
Virtusa
Toronto, ON
- Full-time
Collaborate with business analysts, cross-functional engineering teams, and QA in an Agile environment to ensure end-to-end delivery quality.
Added 23 mins ago
C
Supervisor, Program
CN
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…from the team to ensure sustainable and effective workload…
Added 23 mins ago
R|
Receiving, Distribution and Package Delivery Clerk
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Prioritize perishable packages (refrigerated, frozen, cryogenic) and maintain the cold chain until delivery,
Added 23 mins ago
C
Microsoft Dynamics 365 & Power Platform Developer
CGI
Halifax, NS
- Full-time
Identify opportunities to improve application performance, service delivery, automation, and development practices.
Added 23 mins ago
S
In Store Bakery - Clerk Department Second Bakery
Sobeys
Bedford, NS
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 23 mins ago
Front End - Clerk Sales/Service - Tier II SW
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Brandon, MB
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 23 mins ago
W
OMNI Customer Fulfillment Associate - Part time
Walmart
Port Perry, ON
- Part-time
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 38 mins ago
J
Field Adjuster - Commercial Property Claims
Jobgether
Canada
- Full-time
…independent fieldwork, analytical problem-solving, and relationship management in a dynamic insurance environment. You will also contribute to exceptional service delivery during…
Added 38 mins ago
SC
chef de quart - Store# 03772, CARREFOUR DON QUICHOTTE
Starbucks Coffee Company
L'Île-Perrot, QC
- Full-time
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Added 38 mins ago
SC
shift supervisor - Store# 04860, WESTNEY AND KINGSTON
Starbucks Coffee Company
Ajax, ON
- Full-time
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Added 38 mins ago
SC
chef de quart - Store# 84585, LACHINE - 32 AV
Starbucks Coffee Company
Montreal, QC
- Full-time
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Added 38 mins ago
SC
shift supervisor - Store# 83225, BOYS ROAD & TRANS-CANADA
Starbucks Coffee Company
Duncan, BC
- Full-time
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Added 38 mins ago
SS
Registered Nurse Temporary Casual
Sienna Senior Living
Toronto, ON · North York, ON
- Part-time
As a Registered Nurse, you will be accountable for the assessment and planning of resident needs, delivery of skilled procedures, medication administration and documentation in accordance…
Added 52 mins ago
PL
Senior Mine Engineer/Planner - PL#27347
Peter Lucas
Sudbury, ON
- Full-time
Peter Lucas Project Management invests in people, community, and to provide gold standard project delivery. We are currently looking for an experienced Senior Mine Engineer / Planner to…
Added 52 mins ago
W
Data & AI Engineer
Wiraa
Canada
- Full-time
Build frameworks to automate high-volume and real-time data delivery for the data hub.

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $65,000 CAD - $90,000 CAD
Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 26, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage complex customer data migration and transformation projects, coordinating cross-functional teams to deliver work within agreed scope, timelines, and resources while addressing security, compliance, and continuity concerns. Lead customer-base campaigns, automate and scale engagement, and communicate requirements and priorities to stakeholders across the organization.

Requirements

Candidates need at least three years of experience in Customer Success, Implementation, Onboarding, or Provisioning, along with experience using project management tools and creating process flows and change management plans. They should be able to build Salesforce and Excel dashboards and reports, communicate effectively, manage complex problems, and work strategically with customers; financial-services consulting or technology-vendor experience is preferred.

Skills

Customer Success
Project Management
Data Migration
Stakeholder Collaboration
Change Management
Process Flow Creation
Salesforce
Microsoft Excel
Dashboard and Report Creation
Campaign Management
Business Requirements Gathering
Data Security
Compliance
Problem-Solving
Communication

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Data Archiving
Data Migration
Project Management
Change Management
Digital Transformation
Customer Onboarding
Implementation
Provisioning
Campaign Management
Customer Engagement
Process Flows
Business Requirements
Salesforce
Microsoft Excel
Dashboards
Reporting
Miro
Confluence
Data Security
Regulatory Compliance
Business Continuity
Financial Services
Cross-Functional Collaboration
Stakeholder Management

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