Jobs in Canada

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Added 24 mins ago
CO
Educational Technology and Multimedia Project Coordinator
College of New Caledonia
Prince George, BC
- Full-time
Lead and support educational technology projects aimed at enhancing teaching and learning experiences.
Added 24 mins ago
TO
Manager, eReferral
The Ottawa Hospital
Ottawa, ON
- Full-time
Sound technical knowledge of systems including, electronic referral (OceanMD) and/or EMR/HIS, supporting digital interoperability across referral management systems;
Added 39 mins ago
Manager, Product Analytics
Rogers Communications
Toronto, ON
Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized…
Added 2 hours ago
AS
Principal Banking Technology & Solution Architect (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $80 to $100 CAD / hour
- Contract
- Remote
Your role is to help these institutions make informed technology decisions, manage architectural complexity and reduce delivery risk. This is a hands-on advisory role requiring strong…
Added 2 hours ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
Fraser Health Authority is seeking a Lead, Health Informatics to join our Clinical Informatics and Digital Health team. This role provides leadership across health informatics initiatives…
Added 2 hours ago
Director - Mobile Engineering, Wealth Technology
Scotiabank
Toronto, ON
The Director – Mobile Engineering, Wealth Technology, is accountable for leading the engineering strategy, technical direction, delivery and ongoing evolution of mobile applications and…
Added 2 hours ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11680
Added 2 hours ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11680
Added 2 hours ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…work closely with project teams, business stakeholders, and technical teams to enhance the Workforce Information Network (WIN) system, support digital onboarding initiatives, optimize…
Added 2 hours ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…work closely with project teams, business stakeholders, and technical teams to enhance the Workforce Information Network (WIN) system, support digital onboarding initiatives, optimize…
Added 2 hours ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11680
Added 2 hours ago
SM
RQ11571 – Information Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11571
Added 2 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…governance, stakeholder engagement, risk management, and the delivery of complex digital and data initiatives. The successful candidate will provide program leadership for Public Health…
Added 2 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…planning, executing, and managing end-to-end testing for complex digital solutions, enterprise applications, cloud-based platforms, and system integrations. The ideal candidate will have…
Added 2 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…planning, executing, and managing end-to-end testing for complex digital solutions, enterprise applications, cloud-based platforms, and system integrations. The ideal candidate will have…
Added 2 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…planning, executing, and managing end-to-end testing for complex digital solutions, enterprise applications, cloud-based platforms, and system integrations. The ideal candidate will have…
Added 2 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…defect management, and release-readiness assessment for complex digital solutions and enterprise platforms. The ideal candidate will have hands-on experience with functional, integration,…
Added 2 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…defect management, and release-readiness assessment for complex digital solutions and enterprise platforms. The ideal candidate will have hands-on experience with functional, integration,…
Added 2 hours ago
SM
RQ11571 – Information Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11571
Added 2 hours ago
SM
RQ11571 – Information Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11571
Added 2 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…defect management, and release-readiness assessment for complex digital solutions and enterprise platforms. The ideal candidate will have hands-on experience with functional, integration,…
Added 3 hours ago
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Advisor, Marketing
CAGBC | Canada Green Building Council
Ottawa, ON
- $72,000 to $81,000 CAD / year
- Full-time
Lead the planning, execution, and optimization of integrated marketing campaigns across digital, events, partnerships, web, content, and other channels.
Added 3 hours ago
Senior Manager, Change & Operational Readiness, Global Transaction Banking - Toronto
Scotiabank
Toronto, ON
The Senior Manager, Change & Operational Readiness will lead the integrated business change and operational readiness agenda for the High Value Wires Modernization Program. Embedded within…
Added 4 hours ago
T
Senior Manager - Senior AI Architect
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
…for strategic clients. In this role, you will be the senior technical voice on complex programs, shaping end-to-end architectures that help enterprises adopt generative AI, intelligent…
Added 4 hours ago
Customer Success Operations Analyst
Global Relay
Vancouver, BC
…systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and…

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $65,000 CAD - $90,000 CAD
Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 26, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage complex customer data migration and transformation projects, coordinating cross-functional teams to deliver work within agreed scope, timelines, and resources while addressing security, compliance, and continuity concerns. Lead customer-base campaigns, automate and scale engagement, and communicate requirements and priorities to stakeholders across the organization.

Requirements

Candidates need at least three years of experience in Customer Success, Implementation, Onboarding, or Provisioning, along with experience using project management tools and creating process flows and change management plans. They should be able to build Salesforce and Excel dashboards and reports, communicate effectively, manage complex problems, and work strategically with customers; financial-services consulting or technology-vendor experience is preferred.

Skills

Customer Success
Project Management
Data Migration
Stakeholder Collaboration
Change Management
Process Flow Creation
Salesforce
Microsoft Excel
Dashboard and Report Creation
Campaign Management
Business Requirements Gathering
Data Security
Compliance
Problem-Solving
Communication

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Data Archiving
Data Migration
Project Management
Change Management
Digital Transformation
Customer Onboarding
Implementation
Provisioning
Campaign Management
Customer Engagement
Process Flows
Business Requirements
Salesforce
Microsoft Excel
Dashboards
Reporting
Miro
Confluence
Data Security
Regulatory Compliance
Business Continuity
Financial Services
Cross-Functional Collaboration
Stakeholder Management

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