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Added 19 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with extensive experience in Oracle PeopleSoft Human Capital Management (HCM), enterprise resource planning (ERP) systems, system analysis and…
Added 19 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with extensive experience in Oracle PeopleSoft Human Capital Management (HCM), enterprise resource planning (ERP) systems, system analysis and…
Added 19 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with extensive experience in Oracle PeopleSoft Human Capital Management (HCM), enterprise resource planning (ERP) systems, system analysis and…
Added 19 mins ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 19 mins ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 19 mins ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 19 mins ago
I
Services Technician
Insight
Toronto, ON
- Full-time
The Services Technician reports to the Services Lead. The Services Technician analyst is responsible for the troubleshooting, repair, installing of peripherals, and instrumentation devices…
Added 1 hour ago
IF
Tax Analyst, Corporate Tax
Intact FC
Toronto, ON · Montreal, QC
- Full-time
We're looking for a Tax Analyst to join our dynamic and collaborative Tax team. This is an exciting opportunity for a detail-oriented professional who is eager to deepen their expertise in…
Added 1 hour ago
M
Senior Analytics Engineer - GTM
Motive
Vancouver, BC
- Full-time
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance…
Added 1 hour ago
CI
Analyste en dynamique de vol/Flight Dynamics Analyst
Calian in Space & Technology
Longueuil, QC · St-Hubert, QC
- Full-time
The Flight Dynamics Analyst is a technical member of the Flight Dynamics group responsible for conducting and monitoring orbit maintenance operations of customer satellites and the Flight…
Added 1 hour ago
TC
Tech Ops Analyst II - Inventory & Asset Management
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $67,740 to $94,836 CAD / year
- Full-time
We’re looking for a Tech Ops Analyst II - Inventory & Asset Management to join our team and play a vital role in supporting technology deployments across new stores, remodels, strategic…
Added 2 hours ago
Customer Success Operations Analyst
Global Relay
Vancouver, BC
The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires…
Added 2 hours ago
B
Systems Analyst II
BGIS
Markham, ON
- Full-time
The System Analyst II will lead the management and maintenance of key data center and network infrastructure to ensure successful realization of operational targets. As someone who has…
Added 2 hours ago
GR
Customer Success Operations Analyst
Global Relay
Vancouver, BC
- Full-time
The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires…
Added 3 hours ago
SS
Growth Product Manager
Smart, Savvy + Associates (Recruitment Agency)
Vancouver, BC
- Contract
You'll work closely with teams across Operations, Marketing and Communications, Client Experience and Product, bringing the business acumen, curiosity and influence needed to move…
Added 3 hours ago
RV
Clinical Applications Analyst
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
…analytical, and organized to fill the role of Clinical Applications Analyst. This role involves working closely with internal and external programs and departments to determine business…
Added 3 hours ago
S
IT Support Analyst
Specsavers
Mississauga, ON
- Full-time
Reporting to the IT Service Delivery Manager, the IT Support Analyst will be the first point of contact for all IT incidents and requests from retail stores and our Mississauga Support…
Added 3 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 3 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 3 hours ago
BB
Solutions Engineer
Best Buy Canada
Brampton, ON
- Full-time
…Solutions Engineer, which we call a Senior Lean Engineering Analyst, you will be at the forefront of proposing new automation and optimization ideas to support to Best Buy’s Canadian…
Added 3 hours ago
C
Analyste principal(e) en soutien applicatif – Actions
CGI
Montreal, QC
- Full-time
The client is seeking a Senior Application Support Analyst to join its team in Montreal. This position is the primary point of contact for production support of the Equity platform in the…
Added 4 hours ago
B
Business Analyst, Security Education
BMO
Toronto, ON · FCP
- Full-time
Investigates and identifies strategies to optimize business operations and services, and inform business decisions. Defines business requirements to inform technology build and operations…
Added 4 hours ago
R
Senior Technology Acquisition Consultant
Raise
Calgary, AB
- Full-time
…domains, working with architecture, infrastructure, security, operations, and other stakeholders to translate business and technical needs into clear sourcing documents, evaluation…
Added 4 hours ago
T
IT Operations Analyst I
TD
London, ON
- Full-time
Added 4 hours ago
T
IT Operations Analyst III
TD
Toronto, ON
- Full-time

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $65,000 CAD - $90,000 CAD
Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 26, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage complex customer data migration and transformation projects, coordinating cross-functional teams to deliver work within agreed scope, timelines, and resources while addressing security, compliance, and continuity concerns. Lead customer-base campaigns, automate and scale engagement, and communicate requirements and priorities to stakeholders across the organization.

Requirements

Candidates need at least three years of experience in Customer Success, Implementation, Onboarding, or Provisioning, along with experience using project management tools and creating process flows and change management plans. They should be able to build Salesforce and Excel dashboards and reports, communicate effectively, manage complex problems, and work strategically with customers; financial-services consulting or technology-vendor experience is preferred.

Skills

Customer Success
Project Management
Data Migration
Stakeholder Collaboration
Change Management
Process Flow Creation
Salesforce
Microsoft Excel
Dashboard and Report Creation
Campaign Management
Business Requirements Gathering
Data Security
Compliance
Problem-Solving
Communication

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Data Archiving
Data Migration
Project Management
Change Management
Digital Transformation
Customer Onboarding
Implementation
Provisioning
Campaign Management
Customer Engagement
Process Flows
Business Requirements
Salesforce
Microsoft Excel
Dashboards
Reporting
Miro
Confluence
Data Security
Regulatory Compliance
Business Continuity
Financial Services
Cross-Functional Collaboration
Stakeholder Management

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