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Added 12 mins ago
SH
Technical Support Coordinator – 2-Month Fixed-Term (Markham, On-Site)
Sentrex Health Solutions
Markham, ON
- Full-time
Work Hours: Monday to Friday - standard business hours
Added 12 mins ago
HH
Business Systems Analyst
Halton Healthcare
Oakville, ON
- Full-time
The Business Systems Analyst will work closely with the Human Resources. Central Staffing, and Payroll teams at Halton Healthcare to support their operations and provide day-to-day support…
Added 12 mins ago
IT Investment Planning & Financial Strategy Manager
Innovation and New Technology
Winnipeg, MB
…investment planning, financial forecasting, and enterprise-wide business case development. The position plays a key role in supporting government decision-making by providing senior-level…
Added 27 mins ago
P&
Analyste en opérabilité / Operability Analyst
Pratt & Whitney
Longueuil, QC
- Full-time
…next-generation engines that power the world’s largest fleet of business, general aviation, and regional aircraft and…
Added 27 mins ago
Product Owner
Dye & Durham Talent Team
Toronto, ON
4+ years as a Product Owner / Business Analyst in software development context.
Added 27 mins ago
Pricing Analyst (Procurement & Supply Chain)
Source Atlantic Ltd.
Rocky View No 44, AB · Saint John, NB · Dartmouth, NS · Rocky View County, AB
Reporting to the Director, Product & Margin, the Pricing Analyst is responsible for providing the analysis, modelling and insights that support pricing and margin decisions across the…
Added 27 mins ago
A
Consultant(e) en intégration (Bilingue) - Integration Consultant (Bilingual)
ADP
Toronto, ON · Montreal, QC · Etobicoke, Ontario
- Full-time
Added 27 mins ago
A
Business Analyst
Alithya
QC · QC, Canada
- Full-time
Added 27 mins ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
Added 27 mins ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 27 mins ago
WI
Project Controls Analyst
WSP in Canada
Vancouver, BC
- Full-time
As a Project Controls Analyst, you’ll work with Project Managers and technical teams to support cost control, forecasting, scheduling, and performance across Ground Engineering projects in…
Added 27 mins ago
R
Program Analyst
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Program Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.…
Added 27 mins ago
SC
Technical Product Owner II-SC
Staples Canada
Richmond Hill, ON
- $89,100 to $111,350 USD / year
- Full-time
6-8 years working as a business analyst or technical role within the retail industry
Added 27 mins ago
BI
ETL Developer with Snowflake
BURGEON IT SERVICES
Calgary, AB
- Contract
…experience to serve as a technical leader and trusted advisor for business/stakeholders. This role is not just about building data pipelines. But also architecting the future of our CPKC…
Added 38 mins ago
PC
Junior Security Analyst
ProServeIT Corporation
Charlottetown, PE
- Full-time
Why it is important for the client (What the potential Risks are to the business)
Added 42 mins ago
IT Applications Support Analyst
Hilton Food Group Plc
Brantford, ON
IT Applications Support Analyst is to support and
Added 42 mins ago
A
Partners in Performance - Performance Strategy Business Analyst
Accenture
Toronto, ON
- Full-time
The Business Analyst role is an entry level role where you would be immediately exposed to being the frontline change agent for our clients. You are the primary source of reliable data and…
Added 42 mins ago
R
Pension Analyst - Terminations
RBC
Mississauga, ON
- Full-time
As the Pension Analyst - Terminations, you will be responsible for pension terminations and pre-retirement death benefit processing, payments made to former plan members, as well as…
Added 42 mins ago
Economic Research Analyst-C1528
City of London
London, ON
Under the direction of the Manager, Economic Partnerships, the Economic Research Analyst will provide expertise in quantitative and qualitative research methodologies to support the work of…
Added 42 mins ago
R
Risk Analyst - Proficient
Raise
Toronto, ON
- Full-time
We at Raise are hiring a Risk Analyst - Proficient for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.…
Added 56 mins ago
D
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 56 mins ago
C
Data Analyst co-op
CIBC
Toronto, ON
- Full-time
CIBC’s Borrowing Solutions team is hiring for Data Analyst Co-Ops! This is a great opportunity to be a part of highly collaborative, agile team-based environment, solving problems to create…
Added 56 mins ago
B
SENIOR ADVISOR, PROCUREMENT
BDC
Montreal, QC
- Full-time
…person must have a detailed understanding of the needs of the business unit in order to play an influential advisory role, establish the acquisition strategy for each of the files under his…
Added 56 mins ago
Senior Analyst, SFP Product Programs
Scotiabank
Toronto, ON
The Senior Analyst, SFP Product Programs, executes and monitors complex operational activities across Scotia Financial Planning (SFP) product programs and solutions. Working within…
Added 56 mins ago
J
Analyste des Marchés de Capitaux / Capital Markets Analyst
JLL
Montreal, QC · CAN-CORP Montreal-Montreal
- Full-time

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

$65,000 - $90,000 CAD

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Job details

Pay: $65,000 - $90,000 CAD
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 26, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$65,000 - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Apply About employer

More about this job

Responsibilities

The Customer Success Operations Analyst manages complex data migration projects and drives change across the business by collaborating with cross-functional teams. They are responsible for resolving migration issues, scaling customer engagement, and ensuring alignment with data security and compliance standards.

Requirements

Candidates should have at least 3 years of experience in Customer Success, Implementation, or Provisioning, along with proficiency in project management tools like Miro or Confluence. Strong analytical skills, experience with Salesforce and Excel, and the ability to influence stakeholders are essential for this role.

Skills

Project management
Data migration
Change management
Salesforce
Excel
Process flows
Stakeholder management
Analytical skills
Technical expertise
Customer success
Provisioning
Communication skills
Problem-solving
Strategic mindset
Data archiving
Compliance

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Operations Analyst
Data Archiving
Cloud Archiving
Surveillance
eDiscovery
Analytics
Compliance
Project Management
Data Migration
Change Management
Salesforce
Excel
Miro
Confluence
Provisioning
Financial Services
Digital Transformation
Stakeholder Management
Business Continuity
Data Security
Customer Engagement
Process Flows
Consulting
Technology Vendor

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