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Added 20 mins ago
BS
Senior Enterprise security Engineer
BULLTECH SOLUTIONS LTD
Toronto, ON
- Full-time
Enterprise Security Architecture: Define and maintain the enterprise cybersecurity architecture roadmap aligned with business and technology strategy. Develop security reference…
Added 35 mins ago
A
Lead AI Security Developer
ATB
Calgary, AB · Edmonton, AB
- Full-time
Collaborate with application development, cloud security, security architecture, and AI teams to implement practical security solutions.
Added 35 mins ago
A
Senior Manager, Cloud & AI Security
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Manager, Cloud & AI Security, you’ll lead a team responsible for securing ATB’s cloud platforms and enabling the safe adoption of AI. You’ll set the security roadmap,…
Added 35 mins ago
M
Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following…
Added 50 mins ago
BC
Technical Lead - Web/Mobile
BrainRidge Consulting
Toronto, ON
- Full-time
…and experienced Application Frontend Architect / Technical…
Added 1 hour ago
T
Manager, Software Delivery Developer - Gen AI and AI-Accelerated Modernization
Toast
Montreal, QC
- $103,000 to $150,000 USD / year
- Full-time
Lead software delivery workstreams for custom applications, cloud-native platforms, integrations, APIs, and modernization programs
Added 1 hour ago
B
Cloud Solution Architect/Architecte de solutions cloud
Bluberi
Drummondville, QC
- Full-time
…architecting, implementing, and evolving on‑premise, hybrid, and cloud-based infrastructures. This role goes beyond day‑to‑day administration and acts as a technical lead for complex…
Added 1 hour ago
T
Senior Manager - Senior Tech Lead – AI & Technology Transformation
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
…functions. This Montreal-based Senior Manager, Senior Tech Lead role blends consulting, delivery leadership and hands-on technical work, guiding clients from AI strategy through to secure,…
Added 1 hour ago
T
Senior Manager - Senior AI Architect
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
Lead multidisciplinary teams of architects, engineers, data engineers, data scientists, and cloud, security and governance specialists
Added 1 hour ago
T
Director, Google Gemini Enterprise, Data & AI
Toast
Toronto, ON
- $147,000 to $192,000 USD / year
- Full-time
…put AI to work at scale. They are looking for a Director to lead the growth and delivery of Google Gemini Enterprise solutions, owning client engagements from AI strategy through to…
Added 1 hour ago
T
Enterprise Architect, AI Engineering – Security & Compliance
Toast
Toronto, ON
- $130,000 to $180,000 USD / year
- Full-time
…used across the firm. As Enterprise Architect, AI Engineering (Security and Compliance), you will lead architecture across the team’s technology portfolio with a focus on security,…
Added 2 hours ago
Customer Success Operations Analyst
Global Relay
Vancouver, BC
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We…
Added 2 hours ago
RI
AI Engineer
Remarcable, Inc.
Remote, Canada
- Full-time
- Remote
Lead or support projects such as AI-assisted AP automation, a natural-language assistant for our customers, and AI-powered supplier onboarding.
Added 2 hours ago
RB
Senior Director, DevOps Product Management and Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
You will lead the multi-year transformation of how RBC develops and delivers technology, focusing on AI-integrated SDLC frameworks, harness engineering practices, and developer productivity…
Added 2 hours ago
E
Data Scientist
Ericsson
Ottawa, ON
- Full-time
Added 2 hours ago
B
Systems Analyst II
BGIS
Markham, ON
- Full-time
The System Analyst II will lead the management and maintenance of key data center and network infrastructure to ensure successful realization of operational targets. As someone who has…
Added 2 hours ago
GR
Customer Success Operations Analyst
Global Relay
Vancouver, BC
- Full-time
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We…
Added 2 hours ago
B
Property Manager
BGIS
Markham, ON
- Full-time
…including accounting, tenant relations, maintenance and repair, security, janitorial services, landscaping, snow removal, etc. The Property Manager handles tenant complaints and service…
Added 2 hours ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Lead end-to-end delivery Cloud, and Network, and Cybersecurity infrastructure projects with cross-functional departments across global sites.
Added 2 hours ago
C
Solutions Designer, Splunk Montreal, Quebec, Canada
Cisco
Montreal, QC
- Full-time
…an end-to-end full stack platform made for a hybrid, multi-cloud world! Leading enterprises use our unified security and observability platform to keep their digital systems secure and…
Added 2 hours ago
R
Senior Director, DevOps Product Management and Strategy
RBC
Toronto, ON
- Full-time
You will lead the multi-year transformation of how RBC develops and delivers technology, focusing on AI-integrated SDLC frameworks, harness engineering practices, and developer productivity…
Added 3 hours ago
TP
Technology Delivery Manager
Toronto Pearson International Airport
Toronto, ON
- Full-time
Lead the technical delivery of digital products across assigned portfolios and customer journeys.
Added 3 hours ago
SM
AI Solutions Developer
Sandbox Mutual Insurance
Saskatoon, SK
- Full-time
…artificial intelligence and intelligent automation. You'll lead the discovery, design, and implementation of AI-powered solutions that improve business processes, enhance customer…
Added 3 hours ago
S
Sales Account Executive - SAP Academy for Customer Success - Canada (Hybrid)
SAP
Vancouver, BC
- Full-time
SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent…
Added 3 hours ago
R
Lead Information Security Analyst, Vulnerability and External Attack Surface Management (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
…- including internet-exposed assets, domains, certificates, cloud accounts, public APIs and exposed data - while driving continuous improvements to internal and hybrid vulnerability…

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

$65,000 - $90,000 CAD

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Job details

Pay: $65,000 - $90,000 CAD
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 26, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$65,000 - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

The Customer Success Operations Analyst manages complex data migration projects and drives change across the business by collaborating with cross-functional teams. They are responsible for resolving migration issues, scaling customer engagement, and ensuring alignment with data security and compliance standards.

Requirements

Candidates should have at least 3 years of experience in Customer Success, Implementation, or Provisioning, along with proficiency in project management tools like Miro or Confluence. Strong analytical skills, experience with Salesforce and Excel, and the ability to influence stakeholders are essential for this role.

Skills

Project management
Data migration
Change management
Salesforce
Excel
Process flows
Stakeholder management
Analytical skills
Technical expertise
Customer success
Provisioning
Communication skills
Problem-solving
Strategic mindset
Data archiving
Compliance

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Operations Analyst
Data Archiving
Cloud Archiving
Surveillance
eDiscovery
Analytics
Compliance
Project Management
Data Migration
Change Management
Salesforce
Excel
Miro
Confluence
Provisioning
Financial Services
Digital Transformation
Stakeholder Management
Business Continuity
Data Security
Customer Engagement
Process Flows
Consulting
Technology Vendor

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