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Added 20 mins ago
TF
Electrician Maintenance EC01-EC08, Shift B & D (Nights), RVI-Hanceville, AL (Both Plants)
Tyson Foods
Hanceville, BC
- Full-time
SUMMARY: This position will perform troubleshooting and repair and provide technical support for all phases of the operation. The position is a technical career position in Tyson Foods Inc.…
Added 20 mins ago
TF
Electrician Maintenance EC01-EC08, Shifts C & A (Days), RVI-Hanceville, AL (Both Plants)
Tyson Foods
Hanceville, BC
- Full-time
SUMMARY: This position will perform troubleshooting and repair and provide technical support for all phases of the operation. The position is a technical career position in Tyson Foods Inc.…
Added 36 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Read and action store communications on in-store web
Added 36 mins ago
SC
barista - Store# 04619, MILLRISE CENTRE
Starbucks Coffee Company
Calgary, AB
- Full-time
Added 36 mins ago
SC
barista - Store# 66525, 1025 Talbot Street
Starbucks Coffee Company
St. Thomas, ON
- Full-time
Added 36 mins ago
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barista - Store# 04546, 3180 DOUGLAS ST
Starbucks Coffee Company
Victoria, BC
- Full-time
Added 36 mins ago
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barista - Store# 78414, JOHN HART HIGHWAY AND MONTEREY ROAD
Starbucks Coffee Company
Prince George, BC
- Full-time
Added 50 mins ago
IS
Customer Service Associate (Pittsburgh, PA, United States)
Industrial Scientific
Canada
- Full-time
Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness. Focused on all Customer Service Order Management responsibilities
Added 50 mins ago
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Advisor, Marketing
CAGBC | Canada Green Building Council
Ottawa, ON
- $72,000 to $81,000 CAD / year
- Full-time
Reporting to the Director, Corporate Communications & Marketing, the Advisor, Marketing, leads the translation of organizational growth priorities into integrated marketing campaigns,…
Added 51 mins ago
Senior Manager, Change & Operational Readiness, Global Transaction Banking - Toronto
Scotiabank
Toronto, ON
Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Corporate, Commercial, and Small Business clients with effective treasury management…
Added 1 hour ago
A
Change Management Consultant
Altis
Oshawa, ON
- $50 to $65 CAD / hour
- Contract
Strong expertise in stakeholder engagement, change impact assessments, organizational readiness, communications, and training support.
Added 1 hour ago
CI
Analyste en dynamique de vol/Flight Dynamics Analyst
Calian in Space & Technology
Longueuil, QC · St-Hubert, QC
- Full-time
La maîtrise de l’anglais parlé et écrit est requise en raison de la nature des fonctions et des communications liées aux opérations et aux missions. Le français est un atout.
Added 1 hour ago
S
Medical Laboratory Technologist
Sanya’k̓ula
Chilliwack, BC
- Part-time
…care too – offering health, wellness, development programs to support you – at work and at…
Added 1 hour ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
This common role covers Service Desk, Business Systems Support (BSS) and User Access Management (UAM). Analysts have a primary assignment based on business needs and may gain experience in…
Added 1 hour ago
EG
Stage Manager - Hybrid
Encore Global
Brampton, ON
- Part-time
Independently execute productions, and if applicable, support a Producer and Technical Director.
Added 1 hour ago
E
Technical Property Accountant | Housing
EliseAI
Toronto, ON
- Full-time
Crisp stakeholder communications, including writing & presentations
Added 1 hour ago
E
Staff Property Accountant | Housing
EliseAI
Toronto, ON
- Full-time
Crisp stakeholder communications, including writing & presentations
Added 1 hour ago
PI
Human Resources Generalist
PACE Independent Living
Toronto, ON
- Contract
Respond to employee benefit inquiries, prepare clear communications, and support benefits surveys and improvements to plan administration.
Added 1 hour ago
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Digital Strategy and Experience Consultant, Digital Wealth Management
CIBC
Toronto, ON
- Full-time
As part of the Wood Gundy Digital and Marketing team, you will support a broad range of marketing initiatives that strengthen our brand, enhance the client experience for high-net-worth…
Added 2 hours ago
Customer Success Operations Analyst
Global Relay
Vancouver, BC
…and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their…
Added 2 hours ago
T
Talent Acquisition Coordinator
Trulioo
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
Use AI tools through a repeatable workflow to draft candidate communications and sourcing outreach, support scheduling coordination, and summarize interview feedback notes, reviewing every…
Added 2 hours ago
EI
Office Manager
EBC Inc.
Mississauga, ON
- Full-time
…facilities, purchasing, events, and administrative and financial…
Added 2 hours ago
EI
Site Security Coordinator
EBC Inc.
Ottawa, ON
- Full-time
…Regulations (ITAR), Information Security Policy (ISP), and Communications Security Establishment Canada (CSE) cybersecurity…
Added 2 hours ago
EW
Project Manager
ERCO Worldwide
Saskatoon, SK
- Full-time
Develops and delivers communications and training to plant employees on changes improvements/modifications
Added 2 hours ago
GR
Executive Assistant to the Director
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Vancouver, BC
- Full-time
Support sponsor relations and stakeholder communications.

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

$65,000 - $90,000 CAD

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Job details

Pay: $65,000 - $90,000 CAD
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 26, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$65,000 - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

The Customer Success Operations Analyst manages complex data migration projects and drives change across the business by collaborating with cross-functional teams. They are responsible for resolving migration issues, scaling customer engagement, and ensuring alignment with data security and compliance standards.

Requirements

Candidates should have at least 3 years of experience in Customer Success, Implementation, or Provisioning, along with proficiency in project management tools like Miro or Confluence. Strong analytical skills, experience with Salesforce and Excel, and the ability to influence stakeholders are essential for this role.

Skills

Project management
Data migration
Change management
Salesforce
Excel
Process flows
Stakeholder management
Analytical skills
Technical expertise
Customer success
Provisioning
Communication skills
Problem-solving
Strategic mindset
Data archiving
Compliance

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Operations Analyst
Data Archiving
Cloud Archiving
Surveillance
eDiscovery
Analytics
Compliance
Project Management
Data Migration
Change Management
Salesforce
Excel
Miro
Confluence
Provisioning
Financial Services
Digital Transformation
Stakeholder Management
Business Continuity
Data Security
Customer Engagement
Process Flows
Consulting
Technology Vendor

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