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Added 13 mins ago
GC
Materials Management Analyst
GDKN Corp.
Mississauga, ON
- Contract
…core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very…
Added 14 mins ago
CS
Application Production Support Analyst
Cynet Systems
Montreal, QC
- $438.81 CAD / day
- Contract
Good understanding of Credits and Working Capital business lines.
Added 14 mins ago
UT
Senior Analyst, Accounting & Tax-French #26-27224
US Tech Solutions
Laval, QC
- $31 USD / hour
- Contract
…seeking an individual with strong analytical skills and keen business acumen to actively support Client Diagnostics' operations in…
Added 14 mins ago
P
Risk Analyst, (TPRM) Third Party Risk Management
Procom
Toronto, ON
- $40 to $45 CAD / hour
- Contract
Risk Analyst, Third Party Supplier Risk Analyst:
Added 14 mins ago
D&
Product Owner
Dye & Durham Corporation
Toronto, ON
- $115,000 to $125,000 USD / year
- Full-time
4+ years as a Product Owner / Business Analyst in software development context.
Added 28 mins ago
Executive Assistant & Business Analyst
Coast Hotels
Vancouver, BC
The Executive Assistant & Business Analyst provides broad executive, analytical, administrative, and business support to the President & CEO. The position supports management reporting,…
Added 28 mins ago
LC
Sr. Analyst, No Frills Seasonal Programs & Promotions
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Manager, No Frills Seasonal Programs, the Senior Analyst, No Frills Seasonal Programs & Promotions is accountable for providing key support in achieving promotional…
Added 28 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with extensive experience in Oracle PeopleSoft Human Capital Management (HCM), enterprise resource planning (ERP) systems, system analysis and…
Added 43 mins ago
B
Credit Analyst
BMO
Toronto, ON · FCP
- Full-time
Leads proposal development and delivers presentations to capture new business and expand client relationships.
Added 43 mins ago
Insurance analyst-Claims
Pomerleau
Montreal, QC
Reporting to the Director – Insurance, you will act as a key resource for both the team and business units on insurance claims, with the opportunity to expand your role to include surety…
Added 57 mins ago
H
Software Analyst Intern (Winter 2027, 8 months)
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 58 mins ago
CI
Senior Technical Business Analyst -- AMADC6063273
Compunnel Inc.
Toronto, ON
- $70 to $75 CAD / hour
- Contract
Treasury Systems and Transformation (TST) team is responsible for providing project delivery and business systems analysis support to developing, maintaining, and enhancing Global Treasury…
Added 1 hour ago
CI
Intern, CPA Program (January – August 2027)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
This internship also serves as a key talent pathway into CPP Investments’ full-time CPA Rotational Analyst Program. High-performing interns who demonstrate strong performance and an…
Added 1 hour ago
M
Platform Support Analyst III - File Transfer Services
Moneris
Toronto, ON
- Full-time
…experienced member of the team responsible for MFT technical operations, you will oversee Moneris MFT platforms responsible for all inbound and outbound file transfers. This includes…
Added 1 hour ago
SI
Technical Product Owner II-SC
Staples Inc.
Richmond Hill, ON
- Full-time
6-8 years working as a business analyst or technical role within the retail industry
Added 1 hour ago
FG
Analyste Junior Paralegal
FDM Group
Montreal, QC
- Full-time
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 1 hour ago
AI
Analyste comptable - Accounting analyst
Andersen in Canada
Montreal, QC
- Full-time
Andersen (ca.andersen.com), a member firm of Andersen Global, is seeking an Accounting Analyst to join its Finance team. Reporting to the Director of Finance, the successful candidate will…
Added 1 hour ago
KT
Analyste principal(e) en Approvisionnement / Senior Analyst Procurement
Knight Therapeutics Canada
Montreal, QC
- Full-time
Expérience démontrée en planification de la production, gestion des opérations, approvisionnement, logistique, importation/exportation et gestion des fournisseurs.
Added 1 hour ago
A
Real Time Systems Analyst I
ATCO
Vegreville, AB
- Full-time
The Real Time Systems Analyst I contributes to the team that is responsible for providing customer focused support to the System Operations Center by monitoring and maintaining the process…
Added 1 hour ago
FS
BI Engineer
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
…building, and operating scalable, maintainable, and governed business intelligence solutions across the Four Seasons data platform, Power BI, and Azure Databricks. This role goes beyond…
Added 2 hours ago
PC
Senior Accounting & Taxes Analyst
Pharmaceutical Company
Mississauga, ON
- $25 to $30.5 CAD / hour
- Contract
…seeking an individual with strong analytical skills and keen business acumen to actively support Diagnostics' operations in…
Added 2 hours ago
M
Analyste financier FP&A / Senior Financial Analyst, FP&A
McKesson
Montreal, QC
- Full-time
Dans ce rôle, vous collaborerez étroitement avec les équipes d’Approvisionnement stratégique, Sivem, Comptabilité et Opérations, ainsi qu’avec la direction, afin de fournir des analyses…
Added 2 hours ago
D
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 2 hours ago
SS
Operations Analyst
Soho Square Solutions
Montreal, QC
- Contract
Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing business.
Added 2 hours ago
ET
Oil & Gas Operations, Engineering & Geosciences Professionals (Saudi Arabia)
Eram Talent
Ottawa, ON
- Contract
Eram Talent is hiring on behalf of its leading Oil & Gas client for multiple professional opportunities across Drilling Operations, Rig Management, Engineering, Maintenance, Well Control,…

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

$65,000 - $90,000 CAD

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Job details

Pay: $65,000 - $90,000 CAD
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 26, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$65,000 - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Apply About employer

More about this job

Responsibilities

The Customer Success Operations Analyst manages complex data migration projects and drives change across the business by collaborating with cross-functional teams. They are responsible for resolving migration issues, scaling customer engagement, and ensuring alignment with data security and compliance standards.

Requirements

Candidates should have at least 3 years of experience in Customer Success, Implementation, or Provisioning, along with proficiency in project management tools like Miro or Confluence. Strong analytical skills, experience with Salesforce and Excel, and the ability to influence stakeholders are essential for this role.

Skills

Project management
Data migration
Change management
Salesforce
Excel
Process flows
Stakeholder management
Analytical skills
Technical expertise
Customer success
Provisioning
Communication skills
Problem-solving
Strategic mindset
Data archiving
Compliance

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Operations Analyst
Data Archiving
Cloud Archiving
Surveillance
eDiscovery
Analytics
Compliance
Project Management
Data Migration
Change Management
Salesforce
Excel
Miro
Confluence
Provisioning
Financial Services
Digital Transformation
Stakeholder Management
Business Continuity
Data Security
Customer Engagement
Process Flows
Consulting
Technology Vendor

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