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Added 2 mins ago
GC
Senior Engineer, Geotechnical
Glencore Canada
Sparwood, BC
- Full-time
This role is an opportunity to make an impact across multiple operating sites and project teams, and it offers a development path towards becoming a centrally based, geotechnical subject…
Added 2 mins ago
GC
Lead, Projects
Glencore Canada
Sparwood, BC
- $108,000 to $126,000 CAD / year
- Full-time
Reporting to the Senior Lead, Projects, the Lead, Projects is responsible for the management and execution of predominantly instream projects to support fish and fish habitat planning and…
Added 2 mins ago
C
Guidewire Technical Lead / Solution Architect
Cogency
Markham, ON
- Full-time
Work closely with business, architecture, QA, infrastructure, and project management teams to ensure successful delivery.
Added 2 mins ago
T
Software Engineer II (Salesforce Loyalty Management Developer)
TD
Toronto, ON
- Full-time
Lead the end-to-end technical design and delivery of Salesforce Loyalty Management capabilities, including member management, loyalty programs, rewards, promotions, partner management, and…
Added 2 mins ago
TR
Senior Director, GTM AI Product Leader
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Sales: AI for prospecting and account research, lead and opportunity scoring, call and meeting intelligence, deal inspection and forecasting, proposal and RFP generation, pricing and…
Added 2 mins ago
C&
MAC Manager
Cushman & Wakefield
Markham, ON
- Full-time
resource planning, project delivery, financial oversight, service quality, ad client communication. The MAC Managers partners with
Added 2 mins ago
K
Senior Manager, National CPA Program (NCPP)
KPMG
AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
Demonstrated strong project management skills including, time management, ability to work with deadlines and under pressure and the ability to prioritize and assess deliverables to utilize…
Added 2 mins ago
K
Senior Accountant, Enterprise Core Services
KPMG
Prince George, BC
- Full-time
Excellent project management, teamwork, and interpersonal skills.
Added 18 mins ago
Software Development Manager, Alexa Connections
Amazon
Toronto, ON
· Management and execution against project plans and delivery commitments; manage the day-to-day activities of the engineering team within an Agile/Scrum environment
Added 33 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Certification in Patient Safety or completion of a Project Management Program considered an asset
Added 33 mins ago
AI
Digital Marketing & Growth Strategist
Alqamüv Inc.
Canada
- Contract
Excellent communication, organizational and project management skills.
Added 33 mins ago
AI
Social Media Coordinator
All in One Marketing Pro
Abbotsford, BC
- Full-time
…growth marketing to business analytics, social media marketing, lead generation, advertising, business consulting, and project management. The agency leverages the latest marketing…
Added 33 mins ago
TI
Salesforce Delivery Lead
Techpros IT Solutions Inc.
Toronto, ON
- Contract
Role Description The Salesforce Delivery Lead is a contract, hybrid role based in Toronto, ON, with flexibility for part-time work from home. This role oversees end-to-end delivery of…
Added 33 mins ago
A
Chef De Projet / Project Manager
Actalent
MB · Saint-Laurent, MB
- $40 to $55 CAD / hour
- Contract
Added 48 mins ago
A
Technology Strategy & Transformation Manager
Accenture
Toronto, ON
- Full-time
Lead the creation of well-articulated thought leadership assets that present innovative insight, knowledge, guidance, and recommendations on a specific market-relevant technology strategy
Added 48 mins ago
C
Sr. Manager, Email and Distributed Marketing
CIBC
Toronto, ON
- Full-time
Project Management – Lead programs with enterprise partners, managing channel backlogs, prioritizations and strategic alignment.
Added 48 mins ago
J
Project Operations Manager (Construction)
Jobgether
Canada
- $85,000 to $105,000 CAD / year
- Full-time
We are seeking an experienced construction project professional to oversee project delivery, financial performance, scheduling, and operational coordination across residential construction…
Added 48 mins ago
AS
Principal Banking Technology & Solution Architect (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $80 to $100 CAD / hour
- Contract
- Remote
Lead structured evaluations of enterprise technology platforms, including data analytics, digital banking, CRM, payments and integration solutions.
Added 48 mins ago
AA
Store Manager CAN6436
Advance Auto Parts
Mississauga, ON
- Full-time
…growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. The role requires understanding of store…
Added 48 mins ago
W
Principal Electrical Engineer
Worley
Vancouver, BC
- Full-time
The Lead Electrical Engineer is responsible for providing technical leadership and delivering electrical engineering solutions for mining and metals projects. Success in this role requires…
Added 48 mins ago
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Senior Piping Designer
Worley
Sarnia, ON
- Full-time
Advising the Discipline Lead and Project Manager about status of assignment(s) with respect to schedule, budgets, delays, and adverse problems Full understanding of the use of requisitions…
Added 48 mins ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
The Lead, Health Informatics is responsible for leading and managing assigned projects, providing day-to-day leadership to team members, and applying appropriate change management…
Added 1 hour ago
SM
RQ11302 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Ability to lead, manage, or support the development of a PIA, either independently or as part of a team, by directing and gathering input from specific individuals within the organization.
Added 1 hour ago
SM
RQ11302 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Ability to lead, manage, or support the development of a PIA, either independently or as part of a team, by directing and gathering input from specific individuals within the organization.
Added 1 hour ago
SM
RQ11302 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Ability to lead, manage, or support the development of a PIA, either independently or as part of a team, by directing and gathering input from specific individuals within the organization.

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

$65,000 - $90,000 CAD

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Job details

Pay: $65,000 - $90,000 CAD
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 26, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$65,000 - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

The Customer Success Operations Analyst manages complex data migration projects and drives change across the business by collaborating with cross-functional teams. They are responsible for resolving migration issues, scaling customer engagement, and ensuring alignment with data security and compliance standards.

Requirements

Candidates should have at least 3 years of experience in Customer Success, Implementation, or Provisioning, along with proficiency in project management tools like Miro or Confluence. Strong analytical skills, experience with Salesforce and Excel, and the ability to influence stakeholders are essential for this role.

Skills

Project management
Data migration
Change management
Salesforce
Excel
Process flows
Stakeholder management
Analytical skills
Technical expertise
Customer success
Provisioning
Communication skills
Problem-solving
Strategic mindset
Data archiving
Compliance

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Operations Analyst
Data Archiving
Cloud Archiving
Surveillance
eDiscovery
Analytics
Compliance
Project Management
Data Migration
Change Management
Salesforce
Excel
Miro
Confluence
Provisioning
Financial Services
Digital Transformation
Stakeholder Management
Business Continuity
Data Security
Customer Engagement
Process Flows
Consulting
Technology Vendor

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