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Added 25 mins ago
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Cloud Security Analyst
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Cloud Security Analyst, you'll help protect our cloud environments by identifying security risks, strengthening controls, and working with engineering teams to resolve…
Added 25 mins ago
FH
Information Security Analyst
Fraser Health
Surrey, BC
- Full-time
We are hiring a Full Time Information Security Analyst to join our team in Surrey, B.C.
Added 25 mins ago
AC
Assistant Vice President - Catastrophe Management Analyst
Aon Corporation
Toronto, ON
- Full-time
Catastrophe Management Analyst at Aon is a front‑facing function. Rather than working behind the scenes, you’ll take part in broker discussions, client presentations and placement…
Added 41 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with extensive experience in Oracle PeopleSoft Human Capital Management (HCM), enterprise resource planning (ERP) systems, system analysis and…
Added 41 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with extensive experience in Oracle PeopleSoft Human Capital Management (HCM), enterprise resource planning (ERP) systems, system analysis and…
Added 41 mins ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM), system analysis and design, application upgrades, and…
Added 41 mins ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM), system analysis and design, application upgrades, and…
Added 41 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with extensive experience in Oracle PeopleSoft Human Capital Management (HCM), enterprise resource planning (ERP) systems, system analysis and…
Added 41 mins ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 41 mins ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 41 mins ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 41 mins ago
I
Services Technician
Insight
Toronto, ON
- Full-time
The Services Technician reports to the Services Lead. The Services Technician analyst is responsible for the troubleshooting, repair, installing of peripherals, and instrumentation devices…
Added 1 hour ago
IF
Tax Analyst, Corporate Tax
Intact FC
Toronto, ON · Montreal, QC
- Full-time
…investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow…
Added 1 hour ago
CI
Analyste en dynamique de vol/Flight Dynamics Analyst
Calian in Space & Technology
Longueuil, QC · St-Hubert, QC
- Full-time
The Flight Dynamics Analyst is a technical member of the Flight Dynamics group responsible for conducting and monitoring orbit maintenance operations of customer satellites and the Flight…
Added 1 hour ago
SI
Data Analyst
Spait Infotech
Canada
- Full-time
Present findings and recommendations to support data-driven decision-making.
Added 2 hours ago
IH
Physician Compensation Analyst | PIP Superuser
Interior Health Authority
Kelowna, BC
- Full-time
The Physician Compensation Analyst is responsible for supporting the planning, analysis, contract evaluation, and decision support related to physician compensation models, contracts, and…
Added 2 hours ago
TC
Tech Ops Analyst II - Inventory & Asset Management
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $67,740 to $94,836 CAD / year
- Full-time
We’re looking for a Tech Ops Analyst II - Inventory & Asset Management to join our team and play a vital role in supporting technology deployments across new stores, remodels, strategic…
Added 2 hours ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
Provide technical, application or access-related support in line with the analyst's assigned service area.
Added 2 hours ago
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Analyst - Accounts Payable
ProAmpac
Whitby, ON
- Full-time
We're looking for a detail-oriented and analytical Accounts Payable Analyst to join our team in Whitby, Ontario.
Added 2 hours ago
TC
Tech Ops Analyst II - Telecom Expense Management
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $67,740 to $94,836 CAD / year
- Full-time
We’re looking for a Tech Ops Analyst II - Telecom Expense Management to join our Global Telecom Expense Management (TEM) team, where you’ll play a key role in optimizing telecom services,…
Added 2 hours ago
Analyst or Associate, M&A (Calgary or Edmonton)
EY
AB · Calgary, AB
…by accurate information. As a Mergers & Acquisitions (“M&A”) Analyst/Associate, you’ll help make that happen. You will be an important part of our talented and highly experienced team and…
Added 2 hours ago
Customer Success Operations Analyst
Global Relay
Vancouver, BC
The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires…
Added 3 hours ago
RH
Interim FP&A Consultant - Senior Financial Analyst
Robert Half
Kitchener, ON
- Contract
…FP&A Consultant to step into a critical finance leadership support role during a key transition…
Added 3 hours ago
AC
Claims Analyst - Reinsurance
Aviva Canada
Markham, ON
- Full-time
…Aviva's reinsurance and delegated claims programs. As a Claims Analyst, you'll manage claims and financial bordereaux. You will support trust fund and reinsurance processes. You will also…
Added 3 hours ago
P
Analyst - Accounts Payable
ProAmpac
Whitby, ON
- Full-time
We're looking for a detail-oriented and analytical Accounts Payable Analyst to join our team in Whitby, Ontario.

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

$65,000 - $90,000 CAD

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Job details

Pay: $65,000 - $90,000 CAD
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 26, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$65,000 - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

The Customer Success Operations Analyst manages complex data migration projects and drives change across the business by collaborating with cross-functional teams. They are responsible for resolving migration issues, scaling customer engagement, and ensuring alignment with data security and compliance standards.

Requirements

Candidates should have at least 3 years of experience in Customer Success, Implementation, or Provisioning, along with proficiency in project management tools like Miro or Confluence. Strong analytical skills, experience with Salesforce and Excel, and the ability to influence stakeholders are essential for this role.

Skills

Project management
Data migration
Change management
Salesforce
Excel
Process flows
Stakeholder management
Analytical skills
Technical expertise
Customer success
Provisioning
Communication skills
Problem-solving
Strategic mindset
Data archiving
Compliance

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Operations Analyst
Data Archiving
Cloud Archiving
Surveillance
eDiscovery
Analytics
Compliance
Project Management
Data Migration
Change Management
Salesforce
Excel
Miro
Confluence
Provisioning
Financial Services
Digital Transformation
Stakeholder Management
Business Continuity
Data Security
Customer Engagement
Process Flows
Consulting
Technology Vendor

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