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Added 4 mins ago
T
AI Lab Builder
Toast
Vancouver, BC
- $80,000 to $100,000 USD / year
- Full-time
2 to 5 years of experience in a technical delivery role such as software engineering, solutions engineering, data or AI engineering, applied ML, full stack development, or technical…
Added 4 mins ago
WC
Director, Strategic Account Management - Research Services (Bilingual)
Walmart Canada
Mississauga, ON
- Full-time
…our growing Research Services organization. The Director will lead a significant area of the business, with accountability for people, client experience, research excellence, capacity,…
Added 4 mins ago
S
Manager, Content strategy and Operations
Stingray
Toronto, ON
- Full-time
…strategies, managing client projects, and supporting the day-to-day delivery of digital signage content across our client…
Added 4 mins ago
SF
Manager, Server & Storage
Simon Fraser University
Burnaby, BC
- Full-time
Infrastructure Services is responsible for the planning, delivery, operation, and continuous improvement of the University’s core technology infrastructure supporting teaching, learning,…
Added 4 mins ago
Manager - Non-Financial Risk and Controls (French bilingual)
EY
Montreal, QC
…controls and internal audit functions. As a Manager, you will lead the delivery of high-quality risk consulting engagements focused on the evaluation, design and enhancement of NFR…
Added 19 mins ago
Systems Administrator 3 - Enterprise Observability
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
The Systems Administrator 3 acts as a senior technical resource in application/service architecture, application design and delivery, translating business and technical requirements into…
Added 19 mins ago
Mainframe Developer
Capgemini
Toronto, ON
…products and services. This 24/7 application supports critical delivery channels such as Online Banking, POS, ATM and…
Added 19 mins ago
QE Lead - Automation
Capgemini
Toronto, ON
We are seeking a highly skilled Quality Engineering QE Lead with strong expertise in API testing test automation and AI enabled quality engineering practices. The ideal candidate will lead…
Added 19 mins ago
GT
Associate Director, Software Engineering
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Director, Technology Delivery, the Associate Director, Software Engineering will establish and lead a sustainable software engineering capability that delivers secure,…
Added 19 mins ago
BH
Customer Implementation & Training Specialist (ERP Software) - SDC
Beacon Holdings
Remote, Canada
- Full-time
- Remote
Training delivery & facilitation - Lead instructor-led workshops, virtual sessions, and train-the-trainer programs for business users and super-users. Adapt your approach to different…
Added 33 mins ago
GE
Senior Manager of Information Technology and Digital Transformation
Grand Erie District School Board
Brantford, ON
- Full-time
Reporting to the Superintendent of Education, the Senior Manager of Information Technology and Digital Transformation is a visionary leader responsible for driving digital transformation…
Added 33 mins ago
SH
Cyber Security Specialist
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Information Security Manager, the Cyber Security Specialist plays an integral role in the delivery of the Cyber Security program through the Local Delivery Group (LDG) in…
Added 33 mins ago
DS
In-person Instructor, Data Science and Data Literacy (part-time contract)
Data Society
Toronto, ON
- Part-time
- Contract
…supported by a collaborative and communicative team. You’ll lead engaging, interactive sessions for professionals across industries and skill levels, helping them understand how to apply…
Added 33 mins ago
P
Senior Manager Cyber Generalist
PwC
Toronto, ON
- Full-time
Lead the end-to-end delivery (including project economics) of multiple projects, comprising multiple resources and teams and ensure the quality of deliverables and clients are satisfied…
Added 49 mins ago
JI
Business Analytics & Transformation Analyst
J.D. Irving, Limited
Saint John, NB
- Full-time
Act as a liaison between business stakeholders and technical resources throughout project delivery and modernization efforts.
Added 49 mins ago
EM
Senior Consultant - Cyber Security
Electric Mind
Toronto, ON
- Full-time
Electric Mind’s Technology Practice brings together deep engineering expertise, modern delivery disciplines, and pragmatic architectural thinking to help clients execute complex,…
Added 49 mins ago
J&
EH&S Manager
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
The Environmental, Health & Safety (EHS) Manager provides strategic and technical leadership for assigned operations in Ontario and other designated locations in the Commercial Operations…
Added 49 mins ago
Manager, GTB Resiliency (12 month contract)
Scotiabank
Toronto, ON
Support and lead assigned workstreams within enterprise and regulatory operational resiliency initiatives, ensuring delivery of agreed milestones and testing commitments.
Added 1 hour ago
C
QE Lead - Automation
Capgemini
Toronto, ON
- Full-time
We are seeking a highly skilled Quality Engineering QE Lead with strong expertise in API testing test automation and AI enabled quality engineering practices. The ideal candidate will lead…
Added 1 hour ago
C
Leader, Software Development
Cisco
Vancouver, BC
- Full-time
Lead large, complex initiatives spanning multiple teams - from technical design through delivery - driving workstreams, managing dependencies, and making trade-offs that keep the platform…
Added 1 hour ago
J&
EH&S Manager
Johnson & Johnson MedTech
Markham, ON
- Full-time
The Environmental, Health & Safety (EHS) Manager provides strategic and technical leadership for assigned operations in Ontario and other designated locations in the Commercial Operations…
Added 1 hour ago
AE
Director, Enterprise Applications
Associated Engineering
Vancouver, BC
- Full-time
The role is accountable for application strategy, architecture, governance, development, delivery, sustainment, business value realization, and continuous improvement across Microsoft…
Added 1 hour ago
NC
Manager, Content strategy and Operations
Newfoundland Capital Corporation Limited
Toronto, ON
- Full-time
…strategies, managing client projects, and supporting the day-to-day delivery of digital signage content across our client…
Added 1 hour ago
AE
Project Manager - Digital Services Planning and Governance
Associated Engineering
Calgary, AB
- Full-time
Lead multidisciplinary project teams to understand business problems and is responsible for solution design. Business Analysts define requirements, and technical resources complete…
Added 1 hour ago
M
Senior Consultant, Advanced Analytics
MNP
Edmonton, AB · AB · NS · Calgary, AB · Dartmouth, NS
- Full-time
Make an impact with MNP Digital as a Senior Consultant, Advanced Analytics. You will collaborate with our Business Intelligence, Data & Analytics team to design and deliver modern cloud…

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $65,000 CAD - $90,000 CAD
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 28, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage complex customer success projects, campaigns, and data migrations, coordinating cross-functional teams to deliver work within agreed scope, timelines, and resources. Resolve migration issues while protecting data security, compliance, and business continuity, and automate customer engagement and project processes.

Requirements

Requires at least three years of experience in Customer Success, Implementation, Onboarding, or Provisioning, along with experience using project management tools and creating process flows and change management plans. Candidates should be able to build Salesforce and Excel dashboards and reports, communicate effectively, and apply strategic, customer-focused problem-solving; financial services technology or consulting experience is preferred.

Skills

Customer Success
Project Management
Data Migration
Stakeholder Collaboration
Change Management
Process Flow Creation
Salesforce Reporting
Excel Reporting
Dashboard Creation
Campaign Management
Business Requirements Gathering
Problem-Solving
Communication
Data Security
Compliance

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Data Archiving
Data Migration
Project Management
Change Management
Process Flows
Miro
Confluence
Salesforce
Microsoft Excel
Dashboards
Reporting
Customer Engagement
Campaign Management
Provisioning
Data Services
Technical Support
Digital Transformation
Business Requirements
Data Security
Regulatory Compliance
Business Continuity
Financial Services
Cross-Functional Collaboration

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