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Added 11 mins ago
Finance Data Analyst
The Canada Life Assurance Company
Kitchener, ON
The FP&A (Financial Planning & Analysis) team in the Finance Department is looking for a Finance Data Analyst to add to our growing team. The role will support the FP&A function through…
Added 26 mins ago
TO
Specialist, Cybersecurity and Resilience
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Caledon, ON
- Full-time
…delivery of the Town's cybersecurity training and phishing program, as well as the continuous updating and testing of the Town's resiliency and emergency management plans, including the…
Added 26 mins ago
C
QA Analyst co-op
CIBC
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- Full-time
Join our CIBC Technology team as a Test & Quality Assurance Analyst Co-Op and have a real impact in making our clients’ ambitions a reality! This is a great opportunity to be a part of an…
Added 26 mins ago
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Added 26 mins ago
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Top analyst recognitions from Gartner, ISG, and Everest Group.
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Senior Business Analyst
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AB · Edmonton, AB
- Contract
If the program is approved to proceed (at the end of 2026), work as part of the program team starting 2027+ over multiple years (up-to 5+ years) working on the full program lifecycle from…
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Senior Business Analyst
Raas Infotek
AB · Edmonton, AB
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Senior Business Analyst – ERP/EAM Implementation
Raas Infotek
AB · Edmonton, AB
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Senior Functional Business Analyst
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Sherbrooke, QC
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Cyber & AI Security Lead
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Financial Analyst – Permanent, FT, Day
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Minimum of 3 years of experience in accounting or financial analyst role.
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Manager of Financial Services and Deputy Treasurer
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St. Thomas, ON
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Added 1 hour ago
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Product Manager
LBMX
London, ON
- Full-time
3–6 years in product management or a closely related role (product owner, business analyst, solutions consultant, engineer moving into product) in B2B SaaS.
Added 1 hour ago
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Senior Quantitative Analyst (12 Month Contract)
CIBC
Toronto, ON
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Network & Telecom Analyst II
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Added 1 hour ago
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Operations & Data Analyst Co-op (8 Months)
Manulife
Toronto, ON · Waterloo, ON
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Related business, analytics, or operations program
Added 1 hour ago
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Technical Analyst
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- Full-time
The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services…
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Policy Analyst
Simon Fraser University
Vancouver, BC · Greater Vancouver Metropolitan Area
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Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $65,000 CAD - $90,000 CAD
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 28, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage complex customer success projects, campaigns, and data migrations, coordinating cross-functional teams to deliver work within agreed scope, timelines, and resources. Resolve migration issues while protecting data security, compliance, and business continuity, and automate customer engagement and project processes.

Requirements

Requires at least three years of experience in Customer Success, Implementation, Onboarding, or Provisioning, along with experience using project management tools and creating process flows and change management plans. Candidates should be able to build Salesforce and Excel dashboards and reports, communicate effectively, and apply strategic, customer-focused problem-solving; financial services technology or consulting experience is preferred.

Skills

Customer Success
Project Management
Data Migration
Stakeholder Collaboration
Change Management
Process Flow Creation
Salesforce Reporting
Excel Reporting
Dashboard Creation
Campaign Management
Business Requirements Gathering
Problem-Solving
Communication
Data Security
Compliance

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Data Archiving
Data Migration
Project Management
Change Management
Process Flows
Miro
Confluence
Salesforce
Microsoft Excel
Dashboards
Reporting
Customer Engagement
Campaign Management
Provisioning
Data Services
Technical Support
Digital Transformation
Business Requirements
Data Security
Regulatory Compliance
Business Continuity
Financial Services
Cross-Functional Collaboration

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