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Added 3 mins ago
IC
Senior Project Manager
Infotek Consulting Inc.
Toronto, ON
- $90 to $110 CAD / hour
- Contract
We are seeking an experienced Senior Project Manager to lead two concurrent, large-scale, complex, high-profile, and high-risk IT projects through planning, execution, implementation, and…
Added 3 mins ago
AS
Sr Project Manager
AgileGrid Solutions
Canada
- $100,000 to $120,000 CAD / year
- Full-time
…attention to safety and quality, and disciplined financial management are essential. This role is focused on the successful execution and ongoing improvement of capital projects, rather…
Added 3 mins ago
GE
Senior Manager of Information Technology and Digital Transformation
Grand Erie District School Board
Brantford, ON
- Full-time
Talent Management & Engagement: Lead, mentor, and develop a high-performing IT team. Promote professional learning and leadership development. Communicate effectively with stakeholders and…
Added 3 mins ago
EM
Research Manager - E M FLUIDS INC.
E M Fluids Inc.
Toronto, ON
- Full-time
We are seeking a Research Manager with a Chemical Engineering (or engineering, in general) background to lead and support R&D activities, with a strong emphasis on laboratory…
Added 3 mins ago
W
Technical Coordinator
Webuild
Toronto, ON
- Full-time
…engineering activities required to support bid preparation and project development within the Canadian branch. The role will ensure technical oversight of all involved disciplines,…
Added 3 mins ago
RG
Senior Pharmaceutical Automation Project Manager
RecruitPod Global
Pointe-Claire, QC
- Full-time
An ideal role for an experienced engineer who is rigorous, structured, and passionate about automation project management in highly regulated environments.
Added 3 mins ago
PC
Capital Projects and Infrastructure, Infrastructure Project Finance, Director
PwC Canada
Toronto, ON
- Full-time
A career within Deals Capital Projects and Infrastructure will provide you the opportunity to deliver lead financial and strategic advisory services to our clients on infrastructure…
Added 3 mins ago
W
Senior Marine Project Manager
Worley
Vancouver, BC
- Full-time
Lead and manage engineering team execution on major/large-scale projects, ensuring alignment with project objectives, safety, quality, cost, and schedule.
Added 3 mins ago
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Chief Estimator
Webuild
Montreal, QC
- Full-time
Excellent analytical, commercial, and project management skills.
Added 3 mins ago
Project Coordinator, Project Delivery - Various External Projects
Infrastructure Ontario
Toronto, ON
IO’s Project Delivery Enterprise Team delivers some of the province’s largest and most important public infrastructure projects, including new hospitals, highways, transit systems, and…
Added 3 mins ago
Events Lead
R W Tomlinson
Ottawa, ON
Reporting to the Marketing Strategy Supervisor, the Events Lead holds full ownership of Tomlinson's events program and is accountable for every aspect of each event, from concept, budgeting…
Added 3 mins ago
IT
Account Manager, Client Services
InTandem Talent
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client…
Added 4 mins ago
S
Engineering Project Manager
Sanimax
Montreal, QC
- Full-time
Reporting to the Director, Engineering and Projects, the Manager, Project Management is responsible for overseeing, supporting, and developing the team of Project Managers. This role…
Added 4 mins ago
P
Senior Manager Cyber Generalist
PwC
Toronto, ON
- Full-time
Lead the end-to-end delivery (including project economics) of multiple projects, comprising multiple resources and teams and ensure the quality of deliverables and clients are satisfied…
Added 4 mins ago
HS
Project Manager (Emergency Management)
H2 Safety
Calgary, AB
- Full-time
Celebrating our 22nd anniversary this year, H2Safety Services Inc. is Canada’s largest provider of emergency response management services and solutions. Our team of industry-leading experts…
Added 4 mins ago
PC
Environmental Advisor
PETRONAS Canada
Calgary, AB
- Full-time
PETRONAS Canada is seeking an Environmental Advisor to join its Calgary team. Reporting to the Manager of Environment, you will support environmental reclamation and restoration management…
Added 19 mins ago
JI
Business Analytics & Transformation Analyst
J.D. Irving, Limited
Saint John, NB
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 19 mins ago
JI
Engineer-in-Training, Platform Systems
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…play a critical part in defining and executing Requirements Management and Classification processes for the River Class Destroyer (RCD) program. You will collaborate with internal teams,…
Added 19 mins ago
GD
Senior Manager Network Infrastructure
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
- Full-time
Lead a team of six to maintain network stability and security while effectively supporting evolving business needs;
Added 19 mins ago
AL
Laboratory Quality Assurance Specialist - Calgary
AGAT Laboratories
Calgary, AB
- Full-time
Lead proper implementation and oversight of the Quality Management System (QMS) by:
Added 20 mins ago
BM
Chef(fe), Réglementation/ Manager, Regulatory Affairs
Bristol Myers Squibb
Montreal, QC
- Full-time
Communicates new or revised regulatory requirements to contributors, especially GRTs, Lifecycle Management Teams (LCMTs) and the Canadian Brand team
Added 20 mins ago
OG
Lead Construction Safety Officer
Onni Group of Companies
Coquitlam, BC · Pine and Glen - Construction
- Full-time
Onni Contracting is looking for a Lead Construction Safety Officer to take charge of safety on one of our active Lower Mainland projects in Port Coquitlam. You’ll run daily inspections and…
Added 33 mins ago
C
QE Lead - Automation
Capgemini
Toronto, ON
- Full-time
We are seeking a highly skilled Quality Engineering QE Lead with strong expertise in API testing test automation and AI enabled quality engineering practices. The ideal candidate will lead…
Added 33 mins ago
WI
Project Controls Analyst
WSP in Canada
YT · Yukon Territory, Canada
- Full-time
As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
Added 33 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Must have a demonstrated understanding of the underlying concepts of project management methodologies.

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $65,000 CAD - $90,000 CAD
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 28, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage complex customer success projects, campaigns, and data migrations, coordinating cross-functional teams to deliver work within agreed scope, timelines, and resources. Resolve migration issues while protecting data security, compliance, and business continuity, and automate customer engagement and project processes.

Requirements

Requires at least three years of experience in Customer Success, Implementation, Onboarding, or Provisioning, along with experience using project management tools and creating process flows and change management plans. Candidates should be able to build Salesforce and Excel dashboards and reports, communicate effectively, and apply strategic, customer-focused problem-solving; financial services technology or consulting experience is preferred.

Skills

Customer Success
Project Management
Data Migration
Stakeholder Collaboration
Change Management
Process Flow Creation
Salesforce Reporting
Excel Reporting
Dashboard Creation
Campaign Management
Business Requirements Gathering
Problem-Solving
Communication
Data Security
Compliance

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Data Archiving
Data Migration
Project Management
Change Management
Process Flows
Miro
Confluence
Salesforce
Microsoft Excel
Dashboards
Reporting
Customer Engagement
Campaign Management
Provisioning
Data Services
Technical Support
Digital Transformation
Business Requirements
Data Security
Regulatory Compliance
Business Continuity
Financial Services
Cross-Functional Collaboration

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