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Added 8 mins ago
FF
Supply Chain Director
Fusion Fuel Cycles Inc.
Ottawa, ON · Toronto, ON
- Full-time
Scale: build the foundations (processes, systems, and team) that let the supply chain scale with the business.
Added 8 mins ago
D
Head of Creative (Remote Canada)
Directive
Remote, Canada
- $175,000 to $200,000 CAD / year
- Full-time
- Remote
We're looking for a Head of Creative to lead our Performance Design department - a team that sits at the intersection of creative craft and performance marketing. In this role, you will…
Added 8 mins ago
D
Creative Director (Remote Canada)
Directive
Remote, Canada
- $175,000 to $200,000 CAD / year
- Full-time
- Remote
We're looking for a Creative Director to lead our Performance Design department - a team that sits at the intersection of creative craft and performance marketing. This is not a traditional…
Added 8 mins ago
S
Firmware Engineer
Solidigm
Vancouver, BC
- Full-time
…in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies with aspirations to be the #1 NAND memory company in the world. At…
Added 8 mins ago
AA
Process Plant Operator – Fixed Term Contract Fly In/Fly Out - Gahcho Kué Mine, NWT
Anglo American / De Beers Group
NT · Gahcho Kué Mine, NORTHWEST TERRITORIES
- Contract
Be part of the team. The team that makes it happen.
Added 23 mins ago
A
Area Manager
Avana
Saskatoon, SK
- Full-time
…objectives with day-to-day operational requirements, develops team capability, manages escalated issues, and identifies risks before they become significant operational or financial…
Added 23 mins ago
RE
Technical Game Designer (Gameplay Bots)
Respawn Entertainment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…thrives, new perspectives are invited, and ideas matter. A team where everyone makes play…
Added 23 mins ago
TS
Business Development Manager
The Seaboard Transport Group
Montreal, QC
- Full-time
…or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information…
Added 23 mins ago
UO
Lead, Program Partnerships & Projects, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Administrative Operations, the Lead, Program Partnerships & Projects is a key member of the Office of the Associate Vice-President (Continuing Education) team and…
Added 23 mins ago
C
Senior Agentic AI developer
CGI
Toronto, ON
- Full-time
As part of our Data, AI, and Cloud practice, you will work alongside leading AI Architects, Data Scientists, and Cloud Engineers to deliver innovative AI solutions for global clients. This…
Added 23 mins ago
PR
Asset Information Management Coordinator
Paramount Resources
Calgary, AB
- Full-time
…AI. Reporting to the Enterprise Information Management (EIM) Lead, the AIM Coordinator will ensure organization-wide data correctness, consistency and timeliness are under control. They…
Added 39 mins ago
Technical Game Designer (Gameplay Bots)
Electronic Arts
Vancouver, BC
…thrives, new perspectives are invited, and ideas matter. A team where everyone makes play…
Added 39 mins ago
LC
Sr Process Specialist/Engineer
LNG Canada
Calgary, AB
- Full-time
This is your chance to shape history - working with a diverse team of experienced professionals and mentors in an environment that challenges and supports you.
Added 54 mins ago
R
Technical Project Manager
Raise
Oakville, ON
- Full-time
Lead software implementations that make workplaces safer
Added 54 mins ago
R
Cybersecurity Governance & Policy Specialist
Raise
Vancouver, BC
- Full-time
…Specialist on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is one of the largest…
Added 54 mins ago
IP
Operational Excellence Analyst
InterPro Pipe + Steel
Camrose, AB
- Full-time
…operational excellence strategy at InterPro Pipe & Steel Business Systems (EBS) deployed unit with a focus on employee engagement and cultural transformation. In this role the successful…
Added 54 mins ago
A
Software Developer
Actalent
Toronto, ON
- $24 to $33 CAD / hour
- Contract
…days. You will work in a dynamic environment alongside the Data Science team and engineers, collaborating on designs and upgrading current code to ensure ads are more…
Added 54 mins ago
S
Business Development Representative - SMB
Solink
Ottawa, ON
- $68,500 to $85,000 CAD / year
- Full-time
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to…
Added 54 mins ago
A
Senior Scheduler
AtkinsRéalis
Richmond, BC
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 54 mins ago
S
Software Engineering LMTS
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…with a strong background in database internals and distributed systems to join a team responsible for architecting, developing, and testing the next generation of cloud-native database.…
Added 54 mins ago
V
Director, Sales
veritree
Remote, Canada
- $200,000 to $300,000 CAD / year
- Full-time
- Remote
You will also lead our GTM Engineer, while overseeing sales strategy, forecasting, pricing, compensation, activity goals, and the systems and enablement needed to support both teams.
Added 54 mins ago
E
Supervisor Business Performance & Strategy
Enbridge
Calgary, AB
- Full-time
…advance priorities across the Projects organization. You’ll lead a small team, turn business data into actionable insights, develop and sustain strategic plans and roadmaps, and partner…
Added 54 mins ago
IP
Operational Excellence Analyst
InterPro Pipe + Steel
AB · Edmonton, AB
- Full-time
…operational excellence strategy at InterPro Pipe & Steel Business Systems (EBS) deployed unit with a focus on employee engagement and cultural transformation. In this role the successful…
Added 54 mins ago
V
Director, Sales
veritree
Vancouver, BC
- $200,000 to $300,000 CAD / year
- Full-time
You will also lead our GTM Engineer, while overseeing sales strategy, forecasting, pricing, compensation, activity goals, and the systems and enablement needed to support both teams.
Added 54 mins ago
MR
Academic Advisor
Mount Royal University
Calgary, AB
- Part-time
…encouraged through regular participation and attendance in team meetings and campus advising meetings. Membership in NACADA - the Global Community for Academic Advising and/or the Canadian…

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $65,000 CAD - $90,000 CAD
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 28, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage complex customer success projects, campaigns, and data migrations, coordinating cross-functional teams to deliver work within agreed scope, timelines, and resources. Resolve migration issues while protecting data security, compliance, and business continuity, and automate customer engagement and project processes.

Requirements

Requires at least three years of experience in Customer Success, Implementation, Onboarding, or Provisioning, along with experience using project management tools and creating process flows and change management plans. Candidates should be able to build Salesforce and Excel dashboards and reports, communicate effectively, and apply strategic, customer-focused problem-solving; financial services technology or consulting experience is preferred.

Skills

Customer Success
Project Management
Data Migration
Stakeholder Collaboration
Change Management
Process Flow Creation
Salesforce Reporting
Excel Reporting
Dashboard Creation
Campaign Management
Business Requirements Gathering
Problem-Solving
Communication
Data Security
Compliance

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Data Archiving
Data Migration
Project Management
Change Management
Process Flows
Miro
Confluence
Salesforce
Microsoft Excel
Dashboards
Reporting
Customer Engagement
Campaign Management
Provisioning
Data Services
Technical Support
Digital Transformation
Business Requirements
Data Security
Regulatory Compliance
Business Continuity
Financial Services
Cross-Functional Collaboration

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