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Added 2 mins ago
A
Gestionnaire Outillage - Tooling Project Manager
Actalent
Montreal, QC
- $38 to $60 CAD / hour
- Contract
Management of multiple tooling projects needed for aircraft assembly, from the receipt of requirements to the delivery of tools to the workstation.
Added 2 mins ago
A
Gestionnaire Outillage - Tooling Project Manager
Actalent
Longueuil, QC
- $38 to $60 CAD / hour
- Contract
Management of multiple tooling projects needed for aircraft assembly, from the receipt of requirements to the delivery of tools to the workstation.
Added 2 mins ago
A
Gestionnaire Outillage - Tooling Project Manager
Actalent
Laval, QC
- $38 to $60 CAD / hour
- Contract
Management of multiple tooling projects needed for aircraft assembly, from the receipt of requirements to the delivery of tools to the workstation.
Added 2 mins ago
R
Project Engineer
Raise
Saskatoon, SK
- Contract
The Project Engineer in this role will support the delivery of sustaining and capital projects across our sites. This contract role is focused on technical integration rather than…
Added 2 mins ago
WI
Lifecycle Asset Data Lead - Buildings
WSP in Canada
Toronto, ON
- Full-time
A building’s story does not end at handover - and neither should the value of its data. As the Lifecycle Asset Data Lead - Buildings, you will shape WSP’s digital twin readiness and…
Added 2 mins ago
WI
Lifecycle Asset Data Lead - Buildings
WSP in Canada
Canada
- Full-time
A building’s story does not end at handover - and neither should the value of its data. As the Lifecycle Asset Data Lead - Buildings, you will shape WSP’s digital twin readiness and…
Added 2 mins ago
TM
Director, Student Integrated Health & Wellbeing
Toronto Metropolitan University
Toronto, ON
- Full-time
Toronto Metropolitan University (TMU) is seeking a strategic and collaborative leader to guide the vision, innovation, and delivery of integrated student health and wellbeing services.
Added 2 mins ago
TM
Senior Learning Consultant, Employee Mental Health and Wellbeing
Toronto Metropolitan University
Toronto, ON
- Temporary
As Senior Learning Consultant, you’ll lead the design, delivery and evaluation of innovative, evidence-informed learning programs that equip leaders, faculty and staff with the knowledge,…
Added 2 mins ago
NI
Child Care Manager
North Island Métis
Campbell River, BC
- Full-time
…opening. Once operational, the Manager will oversee the day-to-day delivery of high-quality, culturally grounded, inclusive child care within NIMA’s policies, values, and Values Nourish Us…
Added 2 mins ago
TU
Research Assistant-1
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Communicating progress, methodological questions, discrepancies, and challenges to the project lead
Added 2 mins ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Real Property Management, provides complex real property management services to support the delivery of Client-Partner real property projects and programs. The…
Added 2 mins ago
Project Engineer
Shell
Scotford, AB
…be accountable for the safety, quality, cost, schedule, and delivery of the agreed-upon scope of work for each assigned…
Added 2 mins ago
Supervisor, Corporate SCM
Inter Pipeline Ltd.
Calgary, AB
Lead transformational SCM initiatives from problem definition through adoption, defining objectives, scope and delivery plans that connect enterprise priorities with decentralized…
Added 2 mins ago
UO
Research Associate
University of British Columbia
Vancouver, BC · UBCV | Chemical and Biological Engineering Building (CHBE)
- Full-time
…with a high degree of independence and scientific judgment to lead research projects within priorities established by the Principal Investigators. The role includes developing and…
Added 2 mins ago
UO
Clinical Placement Operations Manager
University of British Columbia
Vancouver, BC · UBCV | Friedman Building (FRDM)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…accreditation standards. The clinical education staff team supports the delivery of 700+ annual student clinical placements across all distributed program sites. The Clinical Placement…
Added 2 mins ago
UO
Research Associate
University of British Columbia
Vancouver, BC · UBCV | Chemical and Biological Engineering Building (CHBE)
- Full-time
…with a high degree of independence and scientific judgment to lead research projects within priorities established by the Principal Investigators. The role includes developing and…
Added 2 mins ago
D
Delivery coordinator, Project management
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a project delivery manager, you help direct material, time, IT and human resources on cross-sector projects to meet objectives on time and on budget. You analyze project feasibility and…
Added 2 mins ago
Senior Policy Analyst
Government of Alberta
AB
Initially, the Senior Policy Analyst will lead the development of the SDO's operational foundation, including operational policies, procedures, guidelines, service standards, workflows,…
Added 3 mins ago
TU
Clinical Placement Operations Manager
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…accreditation standards. The clinical education staff team supports the delivery of 700+ annual student clinical placements across all distributed program sites. The Clinical Placement…
Added 3 mins ago
MH
Director, Equipment Planning and Biomedical Services
Mackenzie Health
Richmond Hill, ON
- $137,748 to $175,793 CAD / year
- Full-time
Lead service contract procurement and negotiations.
Added 3 mins ago
TU
Research Assistant-2
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Communicating progress, methodological questions, discrepancies, and challenges to the project lead
Added 3 mins ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Project Management, provides program and project management services to support the delivery of infrastructure and environmental projects. The incumbent acts as a…
Added 3 mins ago
MR
Assistant Professor of Finance (Limited-Term)
Mount Royal University
Calgary, AB
- Part-time
Added 3 mins ago
U
Warehouse worker - evening (Ottawa)
UPS
Ottawa, ON
- Internship
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 3 mins ago
Q
Buyer
QCCANADA
Surrey, BC
- Full-time
Manage open and in-transit orders through to delivery with suppliers and the Supply Chain Coordinator, keeping our systems accurate through split shipments and container planning, and…

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $65,000 CAD - $90,000 CAD
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 30, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage complex customer projects, campaigns, and data migrations, coordinating cross-functional teams to deliver work within agreed scope, timelines, and resources. Resolve migration issues while protecting data security, compliance, and business continuity, and automate customer engagement and project processes.

Requirements

Requires at least three years of experience in Customer Success, Implementation, Onboarding, or Provisioning, along with experience using project management tools and creating process flows and change management plans. Candidates should be able to create Salesforce and Excel dashboards and reports, communicate effectively, manage complex problems, and bring a strategic, customer-focused approach; financial services technology or consulting experience is preferred.

Skills

Customer Success
Project Management
Data Migration
Stakeholder Collaboration
Change Management
Process Flows
Salesforce
Microsoft Excel
Dashboard and Report Creation
Business Requirements Gathering
Campaign Management
Process Automation
Problem-Solving
Communication
Data Security
Compliance

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Operations
Data Archiving
Data Migration
Project Management
Change Management
Process Flows
Miro
Confluence
Salesforce
Microsoft Excel
Dashboards
Reporting
Customer Onboarding
Implementation
Provisioning
Customer Engagement
Campaign Management
Digital Transformation
Business Requirements
Data Security
Regulatory Compliance
Business Continuity
Financial Services
Cross-Functional Collaboration
Process Automation

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