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Added 10 mins ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $74,297 to $99,063 CAD / year
- Full-time
Assist in due diligence activities, including financial, legal, and business assessments
Added 10 mins ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $74,297 to $99,063 CAD / year
- Full-time
Assist in due diligence activities, including financial, legal, and business assessments
Added 10 mins ago
SC
Senior Financial Analyst FP&A
Sleep Country
Brampton, ON
- Full-time
This is an exciting opportunity for a Senior Financial Analyst, Financial Planning & Analysis, to play a key role in delivering financial insights and decision support that drive strategic…
Added 10 mins ago
Fraud Detection Analyst
Scotiabank
Toronto, ON
The Fraud Detection Analyst contributes to the success of Tangerine Fraud Operations by detecting, investigating and mitigating fraudulent activity across Tangerine products. The role helps…
Added 10 mins ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $74,297 to $99,063 CAD / year
- Full-time
- Remote
Assist in due diligence activities, including financial, legal, and business assessments.
Added 10 mins ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $74,297 to $99,063 CAD / year
- Full-time
- Remote
Assist in due diligence activities, including financial, legal, and business assessments.
Added 10 mins ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $74,297 to $99,063 CAD / year
- Full-time
- Remote
Assist in due diligence activities, including financial, legal, and business assessments.
Added 10 mins ago
Budget Analyst
Government of Alberta
AB
The Alberta Public Service (APS) is taking a One Finance approach to the delivery of financial services. Financial services include the delivery of financial planning, reporting and…
Added 25 mins ago
N
Senior Finance Analyst, Operations Finance & Analytics
Napoleon
Barrie, ON
- Full-time
…Operations, Supply Chain, Sales, HR, IT, and Finance to explain business performance, identify risks and opportunities, and support informed operating and investment decisions. Owns…
Added 40 mins ago
NB
Chief Data Analyst
National Bank of Canada
Montreal, QC
- Full-time
You will be part of a team of 5 colleagues in the financial crime sector and will report to the Analytics Manager – Fraud risk Management. Our team stands out for its strong analytical…
Added 40 mins ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Winnipeg, MB
- $74,297 to $99,063 CAD / year
- Full-time
Assist in due diligence activities, including financial, legal, and business assessments
Added 40 mins ago
V
Finance Manager
Vaco
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
5–7+ years of progressive accounting and financial reporting experience, including experience at the Senior Financial Analyst level or above
Added 40 mins ago
R
Data Steward (DB26A97)
Referment
Montreal, QC
- Full-time
This role has two connected halves. First, you'll own end-to-end stewardship for assigned financial-data domains: defining and documenting business definitions, setting and monitoring…
Added 40 mins ago
SS
Business Analyst, Assistant Vice President
State Street
Toronto, ON
- Full-time
The Business Analyst , AVP has responsibility to support the Canada CEO and head of Canada Relationship Management (RM) by: building and maintaining executive reporting and presentations,…
Added 40 mins ago
RI
Costing Analyst
Richardson International
Winnipeg, MB
- Full-time
…possibility. We currently have an opportunity for a Pricing & Sales Analyst in our Winnipeg office. The Pricing & Sales Analyst will be responsible for supporting the sales team in…
Added 40 mins ago
MM
Oracle EPM Analyst
Marsh McLennan
Toronto, ON
- Full-time
We are seeking a talented individual to join our IT Product Development team at Marsh as an Oracle EPM Analyst .This role will be based in Toronto. This is a hybrid role that has a…
Added 55 mins ago
C
Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
· Stakeholder Management: Work with Business, Operations, and Production Support stakeholders to understand business needs and deliver effective solutions.
Added 55 mins ago
C
Apps Dev Intmd Programmer Analyst
Citi
Mississauga, ON
- Full-time
Drive Global Impact: Be part of a team building a mission-critical system that will streamline and automate key operational workflows across the firm, directly impacting business efficiency.
Added 55 mins ago
C
Apps Dev Intmd Programmer Analyst
Citi
Mississauga, ON
- Full-time
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the…
Added 55 mins ago
CT
L2 Analyst
Canadian Tire Corporation
Calgary, AB · Toronto, ON
- Full-time
…With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and…
Added 55 mins ago
Senior Analyst, NAV Solutions and Oversight (18-Month Contract)
Scotiabank
Toronto, ON
o Provide detailed reporting and analytics to SGAM NAV Solutions, portfolio managers, and business partners.
Added 1 hour ago
C
Associate Business Systems Analyst
Co-operators
Calgary, AB · Guelph, ON · Regina, SK
- Full-time
As the Associate Business Systems Analyst, you will analyze business and user needs, document requirements, define system specifications, and support the delivery of technology solutions…
Added 1 hour ago
Financial Analyst - Team Lead
City of Edmonton
AB
…Infrastructure Services department is seeking a collaborative Financial Analyst - Team Lead to guide a dedicated team responsible for project setup and financial transaction processing. In…
Added 1 hour ago
RB
Equity Derivative Operations Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
As an Equity Derivatives Operations Analyst, you will ensure the timely and accurate completion of the primary responsibilities detailed below to support Equity Derivatives Businesses…
Added 1 hour ago
M
Talent & Rewards Consulting Analyst
Mercer
Toronto, ON
- Other
Marsh People and Investments’ Workforce and Rewards business segment helps our clients around the world engage their talent to drive business performance. Workforce and Rewards consultants…

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $65,000 CAD - $90,000 CAD
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Oct 30, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage complex customer projects, campaigns, and data migrations, coordinating cross-functional teams to deliver work within agreed scope, timelines, and resources. Resolve migration issues while protecting data security, compliance, and business continuity, and automate customer engagement and project processes.

Requirements

Requires at least three years of experience in Customer Success, Implementation, Onboarding, or Provisioning, along with experience using project management tools and creating process flows and change management plans. Candidates should be able to create Salesforce and Excel dashboards and reports, communicate effectively, manage complex problems, and bring a strategic, customer-focused approach; financial services technology or consulting experience is preferred.

Skills

Customer Success
Project Management
Data Migration
Stakeholder Collaboration
Change Management
Process Flows
Salesforce
Microsoft Excel
Dashboard and Report Creation
Business Requirements Gathering
Campaign Management
Process Automation
Problem-Solving
Communication
Data Security
Compliance

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Operations
Data Archiving
Data Migration
Project Management
Change Management
Process Flows
Miro
Confluence
Salesforce
Microsoft Excel
Dashboards
Reporting
Customer Onboarding
Implementation
Provisioning
Customer Engagement
Campaign Management
Digital Transformation
Business Requirements
Data Security
Regulatory Compliance
Business Continuity
Financial Services
Cross-Functional Collaboration
Process Automation

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