Jobs in Canada

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Added 6 mins ago
IF
Manager, Service Delivery – Western Region
Intact FC
Calgary, AB
- Full-time
As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net…
Added 6 mins ago
JI
Production Norms Engineering Student/Co-op- Winter 2027
J.D. Irving, Limited
Halifax, NS
- Full-time
…high‑quality, and cost‑effective construction. This role will support time studies and development of base Production Norms and calculation methods for work volume…
Added 6 mins ago
KC
Compliance Associate
Kepler Communications
Toronto, ON
- Full-time
Our mission is to provide real-time on-orbit connectivity for critical missions, enabling a new era of data-driven intelligence and innovation. With 33 satellites launched to date, Kepler…
Added 6 mins ago
CO
Parks & Recreation Maintenance Worker
City of New Westminster
New Westminster, BC · Queen's Park Arena, British Columbia
- Full-time
…addition, you will also give guidance, training and instruction to part-time staff, perform other related work and assume prescribed security…
Added 6 mins ago
GT
Softgoods Associate (Full-Time)
Giant Tiger
Dartmouth, NS
- Full-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 6 mins ago
GT
Cashier (Part-Time)
Giant Tiger
Truro, NS
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 6 mins ago
GT
Store Associate (Part-Time)
Giant Tiger
AB
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 6 mins ago
GT
Cashier (Part-Time)
Giant Tiger
St. Paul, AB
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 6 mins ago
GT
Store Associate (Part-Time)
Giant Tiger
Sutton, ON
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 6 mins ago
GT
Cashier (Part-Time)
Giant Tiger
Ottawa, ON
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 6 mins ago
GT
IBMi Application Developer
Giant Tiger
Ottawa, ON
- Full-time
…rooted in our communities and built on 60+ years of success. As part of our store support team, your work directly impacts stores across the country and drives the value that our customers…
Added 6 mins ago
GT
Softgoods Associate (Part-Time)
Giant Tiger
Ottawa, ON
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 6 mins ago
GT
Store Associate (Part-Time)
Giant Tiger
Bridgewater, NS
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 6 mins ago
GT
Cashier (Part-Time)
Giant Tiger
Moncton, NB
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 6 mins ago
GT
Cashier (Part-Time)
Giant Tiger
Sioux Lookout, ON
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 6 mins ago
GT
Cashier (Part-Time)
Giant Tiger
St. Paul, AB
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 6 mins ago
GT
Cashier (Part-Time)
Giant Tiger
Dunnville, ON
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 6 mins ago
GT
Hardgoods Associate (Part-Time)
Giant Tiger
Yarmouth Indian Reserve No. 33, NS
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 6 mins ago
E
Gas Measurement Billing Clerk
Enbridge
Toronto, ON · North York
- Full-time
Ability to work effectively under pressure as part of a team with minimal supervision.
Added 19 mins ago
KI
A Gas Fitter
Kruger Inc.
Kamloops, BC
- Full-time
…coordinated shutdown maintenance. The successful candidate will be part of a multidisciplinary maintenance team, supporting construction, commissioning, and maintenance activities across…
Added 19 mins ago
KI
A Gas Fitter
Kruger Inc.
Kamloops, BC
- Full-time
…coordinated shutdown maintenance. The successful candidate will be part of a multidisciplinary maintenance team, supporting construction, commissioning, and maintenance activities across…
Added 19 mins ago
AS
Sales Associate
Apple Self Storage
Belleville, ON
- $18 to $20 CAD / hour
- Part-time
Ability to work 18-24 hours per week, part-time during site opening hours, and occasional after-hours availability as required.
Added 19 mins ago
ND
Account Executive, SMB
NPC DataGuard
Markham, ON
- Full-time
…not threats. Join us to fight cybercriminals one sale at a time where your wins directly safeguard…
Added 19 mins ago
C
Specialist Safety Engineering
CPKC
Calgary, AB
- Full-time
…and advancement, you’re not just building a career - you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts…
Added 20 mins ago
PI
Central Warehouseperson/Tool Crib Attendant
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time
…safety-conscious, and able to work in a physically demanding environment as part of a…

Global Relay

Customer Success Operations Analyst

Vancouver, BC, Canada

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $65,000 CAD - $90,000 CAD
Job type: Full-time
Apply by: Dec 9, 2026
Experience: 3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Posting language: English
Posted: Nov 9, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure successful migrations and completion of projects and campaigns in the Customer Success organization.

Your responsibilities:

Manage multiple complex projects and delivery of change and/or transformation across the business
Collaborate with cross functional teams such as Provisioning, Data Services, and Support to plan and drive efficient and comprehensive data migrations that align with proposed scope, timeline, and resources
Resolve issues and delays that arise considering data security, compliance and business continuity during the migration phase
Work with diverse skillsets to serve client needs across large/complex organizations
Influence internal stakeholders to prioritize Customer demands appropriately
Support digital transformation and convey key concepts and principles to internal stakeholders at multiple levels of seniority
Ability to organize and lead meetings, working sessions, and elicit business requirements with minimal supervision
Manage and drive campaigns across the entire customer base
Automate and scale customer engagement and projects
Work on multiple projects across multiple customers

About you:

3+ Years experience in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence or other project management tools
Experience creating process flows and change management
Ability to create dashboards and reports using Salesforce and Excel
Prior experience in working in consulting firms or technology vendors within financial services preferred
Excellent communication skills and demonstrating breadth and depth of knowledge
Strategic and customer focused mindset and problem-solving skills
Positive and flexible attitude to work and a willingness to embrace new initiatives
High level of drive, commitment to achieving solutions and ability to work under pressure
Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and proactively build workable solutions which can then be delivered

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $65,000 CAD - $90,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage complex customer success projects, including data migrations and transformation initiatives, coordinating cross-functional teams to meet scope, timelines, resources, security, compliance, and business continuity needs. Lead customer-base campaigns, automate and scale customer engagement, resolve delivery issues, and communicate requirements and priorities to stakeholders across the organization.

Requirements

Candidates should have at least three years of experience in Customer Success, implementation, onboarding, or provisioning, along with experience using project management tools and creating process flows and change-management plans. They should be able to build Salesforce and Excel dashboards and reports, communicate effectively, manage complex problems, and work strategically and flexibly; experience with financial-services consulting firms or technology vendors is preferred.

Skills

Customer Success
Project Management
Data Migration
Stakeholder Management
Cross-Functional Collaboration
Issue Resolution
Change Management
Process Flow Creation
Campaign Management
Business Requirements Gathering
Meeting Facilitation
Salesforce
Microsoft Excel
Dashboard and Report Creation
Analytical Problem-Solving

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Operations
Data Archiving
Data Migration
Project Management
Change Management
Process Flows
Customer Success
Implementation
Onboarding
Provisioning
Customer Engagement
Campaign Management
Digital Transformation
Business Requirements
Stakeholder Management
Cross-Functional Teams
Data Security
Regulatory Compliance
Business Continuity
Miro
Confluence
Salesforce
Microsoft Excel
Dashboards
Reporting
Financial Services
Technology Vendors

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