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Added 1 day ago
N
Regional Sales Director - Culinary
NPAworldwide
Vancouver, BC
- Full-time
Coaching and development of sales team on RCL performance and progress.
Added 1 day ago
SC
Financial Service Representative MSC
StellerVista Credit Union
Cranbrook, BC
- Full-time
As a Financial Service Representative, you will provide exceptional member experience to members and contribute to the success of the Member Solutions Centre (MSC) through the achievement…
Added 2 days ago
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Financial Service Representative
StellerVista Credit Union
BC · Fernie, BC
- Full-time
…currently recruiting for the position of Financial Service…
Added 3 days ago
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Member Service Representative 3B
StellerVista Credit Union
Castlegar, BC
- Full-time
As a Member Service Representative 3B, you will provide an exceptional member experience to business and retail members and contribute to the success of the branch through the achievement…
Added 5 days ago
TV
Pastry Chef
The Victor
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…desserts, developing innovative pastry menus and leading a talented culinary team? We're looking for a creative and experienced Pastry Chef to oversee pastry production, baking operations…
Added 6 days ago
GF
District Sales Representative
Gordon Food Service
Saskatoon, SK
- Full-time
Maintain knowledge of segment through industry magazines and local culinary organizations
Added 6 days ago
GR
Customer Success Representative
Global Relay
Vancouver, BC
- Full-time
As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and…
Added 9 days ago
SC
Financial Service Representative
StellerVista Credit Union
Castlegar, BC
- Full-time
As the Financial Services Representative, you will provide quality service to members and contribute to the success of the branch through the achievement of established retail sales goals…
Added 9 days ago
PC
Pastry Chef
Parq Casino
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Temporary
Dessert Menu Development: Design, develop and implement innovative dessert menus, seasonal pastries, signature desserts and contemporary pastry offerings that reflect culinary trends, guest…
Added 10 days ago
WH
Pastry Chef
Westmont Hospitality Group
Vancouver, BC
- $65,000 to $75,000 CAD / year
…desserts, developing innovative pastry menus and leading a talented culinary team? We're looking for a creative and experienced Pastry Chef to oversee pastry production, baking operations…
Added 12 days ago
GF
District Sales Representative
Gordon Food Service
Lethbridge, AB
- Full-time
Maintain knowledge of segment through industry magazines and local culinary organizations
Added 14 days ago
PC
Manager
Parq Casino
Vancouver, BC
- $50,000 to $60,000 CAD / year
- Full-time
The Restaurant Manager provides leadership for all Front of House operations, including à la carte dining, group sales, catering, and beverage programs. Working closely with the General…
Added 15 days ago
WH
Pastry Cook
Westmont Hospitality Group
Vancouver, BC
- $19 to $21 CAD / hour
…Parq Vancouver facility and act as a positive role model and representative of Blau & Associates. The Pastry Cook continually strives for 100% guest…
Added 17 days ago
GR
Customer Success Representative
Global Relay
Vancouver, BC
- Full-time
As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and…
Added 17 days ago
Customer Success Representative
Global Relay
Vancouver, BC
As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and…
Added 19 days ago
LH
Restaurant & Bar Manager FT- Chelsea - Toronto
Langham Hospitality Group
Canada
- Full-time
Working closely with Culinary, Sales, Marketing, Banquets, and other hotel departments, the Restaurant & Bar Manager leads the execution of outlet promotions, special events, and guest…
Added 26 days ago
GF
District Sales Representative
Gordon Food Service - Canada
Moncton, NB
- Full-time
Maintain knowledge of segment through industry magazines and local culinary organizations
Added 27 days ago
Inside Sales Representative - Food Service Industry
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Montreal, QC
…ensuring accurate order follow-up, and actively supporting sales growth in a dynamic and collaborative work…
Added 1 month ago
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District Sales Representative
Gordon Food Service
Moncton, NB
- Full-time
Maintain knowledge of segment through industry magazines and local culinary organizations
Added 1 month ago
SC
Sales & Service Representative Part Time
StellerVista Credit Union
BC · Sparwood, BC
- Part-time
…looking for. We are currently recruiting for the position of Sales & Service…
Added 1 month ago
GF
District Sales Representative
Gordon Food Service - Canada
Regina, SK
- Full-time
Maintain knowledge of segment through industry magazines and local culinary organizations
Added 1 month ago
GF
District Sales Representative
Gordon Food Service
Regina, SK
- Full-time
Maintain knowledge of segment through industry magazines and local culinary organizations
Added 1 month ago
N
Regional Sales Director - Culinary
NPAworldwide
Vancouver, BC
- Full-time
Coaching and development of sales team on RCL performance and progress.
Added 1 month ago
SC
Financial Service Representative
StellerVista Credit Union
BC
- Full-time
…currently recruiting for the position of Financial Service…
Added 1 month ago
GF
Representative, District Sales (Sarnia/Chatham)
Gordon Food Service - Canada
Sarnia, ON
- Full-time
Industry Knowledge: Stay updated on industry trends, culinary networks, and customer-focused areas such as sales, profitability, and compliance.

Global Relay

Customer Success Representative

Vancouver, BC, Canada

$45,000 - $55,000 CAD

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Job details

Pay: $45,000 - $55,000 CAD
Experience: Degree or Diploma and/or 1 year of account management or customer success experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and driving customer long-term success. CSRs work directly with Global Relay's existing SMB customers and will be handling all account management, upselling, and proactive guidance as the primary point of contact for customers. The Customer Success Representative will work closely with internal stakeholders to provide exceptional customer service to our customers.

Your responsibilities:

Acts as a trusted advisor: CSRs build strong relationships with customers, understand their needs and goals, and provide strategic guidance to help them achieve success
Drives value and growth: CSRs proactively identify opportunities for customers to get more out of the product or service, ultimately leading to increased revenue and retention
Analyzes data and reports on metrics: CSRs track key performance indicators like net promoter score, customer lifetime value, customer usage, and retention
Provides ongoing support: Answer customer questions, troubleshoot issues, and resolve problems in a timely and efficient manner
CSRs may also be involved in creating training materials and developing customer success playbooks
Coordinates and works with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues
Updates and maintains Salesforce CRM
Understands and explains features and benefits of Global Relay services; evaluate customer requirements to identify and present the most appropriate product or service
Identify and drive sales and upsell opportunities for existing customers
Act as the main point of contact for inbound customer calls to establish strong customer relationships
Administering projects and tasks including answering customer phone calls when needed
Meet or exceed retention and upsell targets; prepare proposals, renewals, and contract preparations
Understand industry trends, competitive differentiators and and activities of competitors, while also cultivating an understanding of emerging markets and trends
Conducts Executive Business Reviews regularly. Develop presentations and proposals to align on customer priorities and how Global Relay can meet customer needs
Contribute to customer success initiatives; participate in the development and implementation of customer success strategies and best practices

About you:

Degree or Diploma and/or 1 year of account management or customer success experience
Demonstrates ability to assess customer needs and deliver appropriate solutions
Professional business manner with the ability to comfortably interact with various executive business levels
Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail
Excellent verbal and written communications skills
Resourceful with strong problem-solving skills
Enthusiastic, strong worth ethic and positive attitude

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$45,000 - $55,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

The Customer Success Representative acts as a primary point of contact to build strong relationships, drive product adoption, and manage account growth for SMB customers. They are responsible for analyzing performance metrics, resolving customer issues, and coordinating with internal departments to ensure long-term retention and success.

Requirements

Candidates must possess a degree or diploma and at least one year of experience in account management or customer success. Strong communication, problem-solving skills, and the ability to manage shifting priorities in a fast-paced environment are required.

Skills

Account management
Customer success
Salesforce CRM
Relationship building
Upselling
Strategic guidance
Data analysis
Customer support
Problem-solving
Communication skills
Time management
Project administration
Presentation skills
Technical troubleshooting

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Salesforce
CRM
Cloud Archiving
Surveillance
eDiscovery
Analytics
Compliance
Retention
Upselling
Net Promoter Score
Customer Lifetime Value
Executive Business Reviews
SaaS
SMB
Strategic Planning
Reporting
Project Management
Customer Support

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