Jobs in Canada

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Added 3 mins ago
R
Relationship Manager Business Markets Intern
RBC
Bathurst, NB
- Full-time
Business development and prospecting skills, including building and leveraging valuable centres of influence within the local business community
Added 3 mins ago
LV
Customer Advisor I
Lee Valley Tools
Ottawa, ON
- Up to $18.75 CAD / hour
…celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the…
Added 3 mins ago
D
Wealth Management Advisor
Desjardins
Sainte-Thérèse, QC · Caisse Desjardins Thérèse-De Blainville
- Full-time
As a wealth management advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. You…
Added 3 mins ago
Service Assistant
Policaro Group
Brampton, ON
Community Engagement: Be part of a company that supports charitable initiatives, including partnerships with organizations like the SickKids Foundation and paid volunteer days
Added 17 mins ago
RD
Associate- EN
RBC Dominion Securities
Montreal, QC
- Full-time
…remain up to date and compliant, and working with an Investment Advisor in managing client portfolios and wealth management planning…
Added 19 mins ago
IF
Change Management Advisor (Claims, OPL)
Intact FC
Toronto, ON · Montreal, QC
- Full-time
As a Change Management Advisor, you will work collaboratively with your Change Management colleagues and stakeholders to track and monitor change efforts nationally, provide an overview of…
Added 19 mins ago
Cyber Security Advisor
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Hybrid - Canada, ON · Edmonton, AB (Hybrid), AB
The Cyber Security Advisor role contributes to Wawanesa’s success by assessing technical risk, identifying security requirements and advising internal stakeholders on the implementation of…
Added 19 mins ago
Bilingual Advisor Support Associate
The Canada Life Assurance Company
Kingston, ON · London, ON · Ottawa, ON · ON · Montreal, QC · Pointe-Claire, QC · Mississauga Ontario, ON
At IPC, the Advisor Support Associate role is designed to support both Advisors and clients effectively. In this position, you will provide administrative, operational, and client service…
Added 19 mins ago
Advisor Support Associate
The Canada Life Assurance Company
Calgary, AB · Kingston, ON · London, ON · Ottawa, ON · ON · Mississauga Ontario, ON
At IPC, the Advisor Support Associate role is designed to support both Advisors and clients effectively. In this position, you will provide administrative, operational, and client service…
Added 19 mins ago
Corporate Accountant | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…end of 2024, our companies had over 32,250 employees, 106,000 advisor relationships, and thousands of distribution partners – serving approximately 40 million customer…
Added 19 mins ago
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Director, Strategy & Operations
Shoppers Drug Mart
Toronto, ON
- Full-time
Serve as a trusted advisor to the SVP and leadership team, providing strategic insights, business recommendations, and execution support.
Added 34 mins ago
BC
Senior Claims Advisor
BFL CANADA
Hamilton, ON · Toronto, ON
- Full-time
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
Added 34 mins ago
RB
Client Advisor
Royal Bank of Canada
Vancouver, BC
- Full-time
Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
Added 34 mins ago
RB
Banking Advisor
Royal Bank of Canada
Hillsburg, MB
- Full-time
Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
Added 34 mins ago
RB
Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
Added 34 mins ago
RB
Senior Associate
Royal Bank of Canada
Richmond Hill, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 48 mins ago
R
Sales Advisor Paint
RONA
Longueuil, QC · Saint-Hubert, QC
- Full-time
Added 48 mins ago
YR
Secondary Occasional Teacher (Intermediate/Senior) - 2026/2027
York Region District School Board
Aurora, ON
- Full-time
…you are taking the first step towards joining an educational community that is committed to ensuring everyone has the opportunity to experience success. These Secondary Occasional Teaching…
Added 48 mins ago
YR
Elementary Occasional Teacher (Primary/Junior/Intermediate) - 2026/2027
York Region District School Board
Aurora, ON
- Full-time
…you are taking the first step towards joining an educational community that is committed to ensuring everyone has the opportunity to experience success. These Elementary Occasional Teaching…
Added 48 mins ago
YR
Secondary Long Term Occasional LTO -100% Intermediate/Senior Visual Arts
York Region District School Board
Aurora, ON
- Full-time
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 48 mins ago
YR
Secondary Long Term Occasional (LTO) 100% ESLB/ESLCO1; YREM; ESLD/ESLEO1
York Region District School Board
Vaughan, ON
- Full-time
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 48 mins ago
UF
Associate Director, Editorial Writing
UJA Federation of Greater Toronto
Toronto, ON · North York, ON
- Full-time
At UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America - a community characterized by its diversity, unity, compassion, generosity…
Added 48 mins ago
YR
Elementary Long Term Occasional (LTO) 100% Grade 6/7
York Region District School Board
Vaughan, ON
- Full-time
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 49 mins ago
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Client Advisor
RBC
Vancouver, BC
- Full-time
Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
Added 49 mins ago
R
Commercial Banking Advisor
RBC
Nanaimo, BC
- Full-time
By joining RBC as a Commercial Banking Advisor, you open the door to an exciting career in commercial banking. This is your opportunity to become a critical member of a results oriented…

Global Relay

Customer Success Representative

Vancouver, BC, Canada

British Columbia - Base salary range: $45,000 CAD - $55,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $45,000 CAD - $55,000 CAD
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Degree or Diploma and/or 1 year of account management or customer success experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and driving customer long-term success. CSRs work directly with Global Relay's existing SMB customers and will be handling all account management, upselling, and proactive guidance as the primary point of contact for customers. The Customer Success Representative will work closely with internal stakeholders to provide exceptional customer service to our customers.

Your responsibilities:

Acts as a trusted advisor: CSRs build strong relationships with customers, understand their needs and goals, and provide strategic guidance to help them achieve success
Drives value and growth: CSRs proactively identify opportunities for customers to get more out of the product or service, ultimately leading to increased revenue and retention
Analyzes data and reports on metrics: CSRs track key performance indicators like net promoter score, customer lifetime value, customer usage, and retention
Provides ongoing support: Answer customer questions, troubleshoot issues, and resolve problems in a timely and efficient manner
CSRs may also be involved in creating training materials and developing customer success playbooks
Coordinates and works with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues
Updates and maintains Salesforce CRM
Understands and explains features and benefits of Global Relay services; evaluate customer requirements to identify and present the most appropriate product or service
Identify and drive sales and upsell opportunities for existing customers
Act as the main point of contact for inbound customer calls to establish strong customer relationships
Administering projects and tasks including answering customer phone calls when needed
Meet or exceed retention and upsell targets; prepare proposals, renewals, and contract preparations
Understand industry trends, competitive differentiators and and activities of competitors, while also cultivating an understanding of emerging markets and trends
Conducts Executive Business Reviews regularly. Develop presentations and proposals to align on customer priorities and how Global Relay can meet customer needs
Contribute to customer success initiatives; participate in the development and implementation of customer success strategies and best practices

About you:

Degree or Diploma and/or 1 year of account management or customer success experience
Demonstrates ability to assess customer needs and deliver appropriate solutions
Professional business manner with the ability to comfortably interact with various executive business levels
Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail
Excellent verbal and written communications skills
Resourceful with strong problem-solving skills
Enthusiastic, strong worth ethic and positive attitude

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $45,000 CAD - $55,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage relationships with assigned SMB customers as their primary point of contact, providing guidance, support, and solutions that improve customer satisfaction and long-term success. Identify and pursue upsell and retention opportunities, track customer metrics, coordinate issue resolution across internal teams, maintain Salesforce records, and conduct Executive Business Reviews.

Requirements

A degree or diploma and/or at least one year of account management or customer success experience is requested. Candidates should be able to assess customer needs, communicate professionally with executives, manage shifting priorities with attention to detail, and demonstrate strong problem-solving skills, resourcefulness, enthusiasm, and a positive attitude.

Skills

Account Management
Customer Success
Upselling
Customer Retention
Needs Assessment
Strategic Guidance
Data Analysis
KPI Reporting
Troubleshooting
Problem-Solving
Salesforce CRM
Proposal Development
Contract Preparation
Executive Presentations
Time Management

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SMB Customers
Customer Retention
Upselling
Customer Satisfaction
Customer Lifetime Value
Net Promoter Score
Customer Usage
Key Performance Indicators
Salesforce CRM
Executive Business Reviews
Proposals
Renewals
Contract Preparation
Customer Support
Product Guidance
Customer Success Strategies
Customer Success Playbooks
Cloud Archiving
Surveillance
eDiscovery
Analytics
Information Archiving
Regulatory Compliance
Competitive Analysis

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