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Added 50 mins ago
P
Sales Representative - SaaS Healthtech
Petal
Remote, Canada
- Full-time
- Remote
Professional experience in B2B sales, business development, or account management with commercial responsibilities.
Added 1 hour ago
R
Territory Sales Representative, Quebec
Rentsync
Toronto, ON · Westmount, QC
- $100,000 to $140,000 CAD / year
We are looking for a skilled & enthusiastic Territory Sales Representative, Quebec to join our diverse and dynamic Sales Team in driving business growth opportunities for specific product…
Added 1 hour ago
L
Financial Service Representative - LendDirect Office 1630
LendDirect
Windsor, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 1 hour ago
AF
Financial Service Representative - LendDirect Office 1630
Attain Finance
Windsor, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 1 hour ago
Business Development Associate
4Sight Search Solutions Inc.
ON · Mississauga, Ontario
If you are a highly proficient and effective Business Development Associate with the above skills and experience, this may be the role for you. CLICK APPLY below to learn more!
Added 2 hours ago
GR
Customer Success Representative
Global Relay
Vancouver, BC
- Full-time
As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and…
Added 2 hours ago
Customer Success Representative
Global Relay
Vancouver, BC
As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and…
Added 2 hours ago
HI
Insurance Sales Representative
HUB International
Salmon Arm, BC
- Full-time
As an Insurance Sales Representative, you will sell home, tenant and condo insurance to clients across your community. You will own your pipeline, work your leads and referrals, and hit…
Added 4 hours ago
A
Business Development Representative
Accenture
Ottawa, ON
- Full-time
We're hiring a Business Development Representative to generate net-new advertising opportunities for our Digital Inside Sales program. You'll prospect into non-endemic brands - financial…
Added 4 hours ago
SG
Inside Sales Representative
Superior Glove
Acton, ON
- $40,000 to $48,000 CAD / year
- Full-time
Reporting to the Team Leader, the Inside Sales Representative plays an important role in converting prospective customers into sustainable sales opportunities. You’ll manage inbound leads,…
Added 5 hours ago
N
Junior Account Executive - North America Market
Naboo
Montreal, QC
- Full-time
Support clients (inbound leads via marketing or returning customers) in planning their seminars, team retreats, or workshops through the Naboo platform and curated venue collection
Added 5 hours ago
BG
Sales Coordinator
Beutel, Goodman & Company Ltd.
Toronto, ON
- Full-time
Redirect investment product, portfolio, and sales-related calls to the appropriate Business Development Associate or Regional Director.
Added 14 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 14 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 19 hours ago
R
B2B Field Sales / Outside Sales Rep
RYSE
Toronto, ON
- $45,000 to $150,000 CAD / year
- Full-time
We also expect our field sales team to help us discover new markets. If you see an industry, business type, or customer segment where MOTORYSE can solve a problem, we want you to go after…
Added 19 hours ago
A
Inside Sales Representative
Avnet
Mississauga, ON
- Full-time
Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help…
Added 19 hours ago
OS
Commercial Account Representative
Orion Steel Group
Calgary, AB · Navajo Direct
- Full-time
The Commercial Account Representative will work closely with Operations, Transportation, Accounting, Quality, Yard Management, Regional Managers, and Mill Buyers to develop and execute…
Added 20 hours ago
M
Représentant(e), Location – Immobilier commercial | Leasing Representative – Commercial Real Estate
MONDEV
Montreal, QC
- Full-time
We are looking for a motivated and energetic Leasing Representative to join our commercial real estate leasing team.
Added 20 hours ago
PA
BDC Service Representative (Performance Toyota)
Performance Auto Group
St. Catharines, ON
- Full-time
Performance Toyota is currently seeking a Full Time BDC Service Representative to join their dynamic team in Brampton.
Added 20 hours ago
OF
Client Service Representative
Olympia Financial Group Inc
Calgary, AB
- Full-time
Olympia Benefits Inc. is looking for a friendly, dependable, and solution-focused Client Services Representative (CSR) to join our team in Calgary, AB.
Added 20 hours ago
H
Sales Development Representative (Toronto, Canada)
Hiya
Remote, Canada
- $84,375 USD / year
- Full-time
- Remote
We are seeking a Sales Development Representative (SDR). In this role, you will be responsible for driving market share and qualifying leads that build a pipeline for the sales…
Added 1 day ago
W
Inside Sales Representative- Hydraulic and Pneumatics
Wajax
Sudbury, ON · Lively, ON
- Full-time
We are seeking a results-driven and customer-focused Inside Sales Representative to join our growing team. In this role, you will act as the primary point of contact for inbound inquiries,…
Added 1 day ago
IR
Business Development Representative (Bilingual Spanish/English or Portuguese/English)
Info-Tech Research Group
Toronto, ON
- Full-time
As a Business Development Representative, you will play a critical role in generating new business opportunities and supporting the growth of Info-Tech's LATAM client base.
Added 1 day ago
IR
Business Development Representative (Bilingual Spanish/English or Portuguese/English)
Info-Tech Research Group
Toronto, ON
- Full-time
As a Business Development Representative, you will play a critical role in generating new business opportunities and supporting the growth of Info-Tech's LATAM client base.
Added 1 day ago
R
B2B Field Sales / Outside Sales Rep
RYSE
Toronto, ON
- $45,000 to $150,000 CAD / year
- Full-time
We also expect our field sales team to help us discover new markets. If you see an industry, business type, or customer segment where MOTORYSE can solve a problem, we want you to go after…

Global Relay

Customer Success Representative

Vancouver, BC, Canada

British Columbia - Base salary range: $45,000 CAD - $55,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $45,000 CAD - $55,000 CAD
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Degree or Diploma and/or 1 year of account management or customer success experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and driving customer long-term success. CSRs work directly with Global Relay's existing SMB customers and will be handling all account management, upselling, and proactive guidance as the primary point of contact for customers. The Customer Success Representative will work closely with internal stakeholders to provide exceptional customer service to our customers.

Your responsibilities:

Acts as a trusted advisor: CSRs build strong relationships with customers, understand their needs and goals, and provide strategic guidance to help them achieve success
Drives value and growth: CSRs proactively identify opportunities for customers to get more out of the product or service, ultimately leading to increased revenue and retention
Analyzes data and reports on metrics: CSRs track key performance indicators like net promoter score, customer lifetime value, customer usage, and retention
Provides ongoing support: Answer customer questions, troubleshoot issues, and resolve problems in a timely and efficient manner
CSRs may also be involved in creating training materials and developing customer success playbooks
Coordinates and works with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues
Updates and maintains Salesforce CRM
Understands and explains features and benefits of Global Relay services; evaluate customer requirements to identify and present the most appropriate product or service
Identify and drive sales and upsell opportunities for existing customers
Act as the main point of contact for inbound customer calls to establish strong customer relationships
Administering projects and tasks including answering customer phone calls when needed
Meet or exceed retention and upsell targets; prepare proposals, renewals, and contract preparations
Understand industry trends, competitive differentiators and and activities of competitors, while also cultivating an understanding of emerging markets and trends
Conducts Executive Business Reviews regularly. Develop presentations and proposals to align on customer priorities and how Global Relay can meet customer needs
Contribute to customer success initiatives; participate in the development and implementation of customer success strategies and best practices

About you:

Degree or Diploma and/or 1 year of account management or customer success experience
Demonstrates ability to assess customer needs and deliver appropriate solutions
Professional business manner with the ability to comfortably interact with various executive business levels
Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail
Excellent verbal and written communications skills
Resourceful with strong problem-solving skills
Enthusiastic, strong worth ethic and positive attitude

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $45,000 CAD - $55,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage relationships with assigned SMB customers as their primary point of contact, providing guidance, support, and solutions that improve customer satisfaction and long-term success. Identify and pursue upsell and retention opportunities, track customer metrics, coordinate issue resolution across internal teams, maintain Salesforce records, and conduct Executive Business Reviews.

Requirements

A degree or diploma and/or at least one year of account management or customer success experience is requested. Candidates should be able to assess customer needs, communicate professionally with executives, manage shifting priorities with attention to detail, and demonstrate strong problem-solving skills, resourcefulness, enthusiasm, and a positive attitude.

Skills

Account Management
Customer Success
Upselling
Customer Retention
Needs Assessment
Strategic Guidance
Data Analysis
KPI Reporting
Troubleshooting
Problem-Solving
Salesforce CRM
Proposal Development
Contract Preparation
Executive Presentations
Time Management

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SMB Customers
Customer Retention
Upselling
Customer Satisfaction
Customer Lifetime Value
Net Promoter Score
Customer Usage
Key Performance Indicators
Salesforce CRM
Executive Business Reviews
Proposals
Renewals
Contract Preparation
Customer Support
Product Guidance
Customer Success Strategies
Customer Success Playbooks
Cloud Archiving
Surveillance
eDiscovery
Analytics
Information Archiving
Regulatory Compliance
Competitive Analysis

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