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National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Added 14 mins ago
Miyuuhpichinaausuwin Apatisiiwin - Pedagogical Officer
Cree Nation Government
QC
Collaborate with the Pedagogical Advisor in the development of assessment and developmental tools for the local Pedagogical Counsellors, Coordinators and Educators so they can understand…
Added 30 mins ago
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Sourcing Manager, Marketing Category
BMO
Toronto, ON · YNG
- Full-time
This role acts as a trusted sourcing advisor to assigned business groups, helping stakeholders evaluate sourcing alternatives, supplier capabilities, commercial models, market conditions,…
Added 30 mins ago
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Sourcing Associate, Human Resources Category
BMO
Toronto, ON · YNG
- Full-time
…leads sourcing activities and negotiations, acts as a trusted advisor to stakeholders on project deliverables, analyzes financial and supplier risk considerations, and applies category and…
Added 30 mins ago
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Associate, Commercial Banking (Public Sector Group)
BMO
Toronto, ON · FCP
- Full-time
…BMO’s Purpose to life by Boldly Growing the Good. As a trusted advisor to many of Canada’s important public institutions we provide top tier advice and banking solutions that enable our…
Added 59 mins ago
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Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
This is the level at which the CSM operates as a confident advisor - overriding agent-recommended plays where customer context demands, leading Customer Business Reviews at Director and…
Added 1 hour ago
YR
Secondary Long Term Occasional (LTO) 17 % Grade 9 (FSF1D1) French Core
York Region District School Board
Richmond Hill, ON
- Full-time
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 1 hour ago
YR
Secondary Long Term Occasional (LTO) 100 % 2 Sections of Grade 12 Biology(SBI4U1) and 1 Section Grade 11 Biology (SBI3U1)
York Region District School Board
Vaughan, ON
- Full-time
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 1 hour ago
YR
Elementary Long Term Occasional (LTO) 100% Grade 2
York Region District School Board
Markham, ON
- Full-time
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 1 hour ago
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Senior Audit Manager - Capital Markets
BMO
Toronto, ON · FCP
- Full-time
Provides strategic input into business decisions as a trusted advisor.
Added 2 hours ago
MC
Procurement and Contracts Specialist
Medical Council of Canada
Ottawa, ON
- $86,000 to $97,000 CAD / year
- Contract
As Procurement and Contracts Specialist, you’ll provide expertise and leadership in procurement, sourcing, and contract administration across MCC. Reporting to the Senior Manager, Finance,…
Added 2 hours ago
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Senior Business Development Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
…(e.g. Brokers, Brokerages, Builders and non-BMO Investment Advisor Offices) for designated home financing sales programs and products to. Applies market and industry expertise to deliver a…
Added 2 hours ago
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Manager, AML FIU
BMO
Toronto, ON · YNG
- Full-time
Acts as a trusted advisor to assigned business/group.
Added 2 hours ago
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Senior Manager, First Party Fraud Analytics - Lending
BMO
Toronto, ON · FCP
- Full-time
…analytical strategies, drive innovation, and serve as a trusted advisor on emerging fraud trends, analytics best practices, and the application of data-driven insights to protect the bank…
Added 2 hours ago
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Senior Manager, First Party Fraud Analytics - Onboarding
BMO
Toronto, ON · FCP
- Full-time
…analytical strategies, drive innovation, and serve as a trusted advisor on emerging fraud trends, analytics best practices, and the application of data-driven insights to protect the bank…
Added 2 hours ago
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Senior Manager, First Party Fraud Analytics - Cards
BMO
Toronto, ON · FCP
- Full-time
…analytical strategies, drive innovation, and serve as a trusted advisor on emerging fraud trends, analytics best practices, and the application of data-driven insights to protect the bank…
Added 2 hours ago
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Senior Manager, First Party Fraud Analytics - Business Banking
BMO
Toronto, ON · FCP
- Full-time
…analytical strategies, drive innovation, and serve as a trusted advisor on emerging fraud trends, analytics best practices, and the application of data-driven insights to protect the bank…
Added 2 hours ago
B
Business Development Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
…(e.g. Brokers, Brokerages, Builders and non-BMO Investment Advisor Offices) for designated home financing sales programs and products to. Applies market and industry expertise to deliver a…
Added 2 hours ago
DC
Electrical Engineer
Dillon Consulting Limited
Chatham-Kent, ON · Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · Windsor, ON · Chatham, ON
- Full-time
…external stakeholders? Are you a thought leader, a trusted advisor and a problem solver? If you enjoy entrepreneurship and innovation, this opportunity is for you! As someone with excellent…
Added 2 hours ago
DC
Electrical Engineer
Dillon Consulting Limited
Windsor, ON
- Full-time
…external stakeholders? Are you a thought leader, a trusted advisor and a problem solver? If you enjoy entrepreneurship and innovation, this opportunity is for you! As someone with excellent…
Added 2 hours ago
DC
Electrical Engineer-in-Training
Dillon Consulting Limited
Winnipeg, MB
- Full-time
…external stakeholders? Are you a thought leader, a trusted advisor and a problem solver? If you enjoy entrepreneurship and innovation in a flexible work environment, this opportunity is for…
Added 3 hours ago
AW
Deployed OSO Training & Competency Assurance Advisor
Agilus Work Solutions
Calgary, AB
- Contract
Agilus by Synergie is recruiting for a Deployed OSO Training & Competency Assurance Advisor in the Oil and Gas Sector in calgary, Alberta.
Added 3 hours ago
J
Associate Counsel (Remote)
Jerry.ai
Remote, Canada
- $105,000 to $150,000 USD / year
- Full-time
- Remote
A Zero-Error Operator: You review every contract and filing with total precision, down to defined terms, dates, and cross-references.
Added 4 hours ago
NC
Manager, Contracting and Procurement (2 positions)
NAV CANADA
Ottawa, ON
- Full-time
Evaluate and monitors contracts to ensure compliance with the agreed contract terms and conditions by internal stakeholders and suppliers
Added 4 hours ago
C
Legal Counsel and Manager, Contracts and Governance | Permanent Full Time (1.0 FTE) | CHEO Research Institute
CHEO
Canada
- Full-time
…and commercial matters. This position will serve as a trusted advisor to executive leadership, researchers, clinicians, operational leaders, and external partners, supporting the…

Global Relay

Customer Success Representative

Vancouver, BC, Canada

British Columbia - Base salary range: $45,000 CAD - $55,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $45,000 CAD - $55,000 CAD
Job type: Full-time
Apply by: May 1, 2027
Experience: Degree or Diploma and/or 1 year of account management or customer success experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and driving customer long-term success. CSRs work directly with Global Relay's existing SMB customers and will be handling all account management, upselling, and proactive guidance as the primary point of contact for customers. The Customer Success Representative will work closely with internal stakeholders to provide exceptional customer service to our customers.

Your responsibilities:

Acts as a trusted advisor: CSRs build strong relationships with customers, understand their needs and goals, and provide strategic guidance to help them achieve success
Drives value and growth: CSRs proactively identify opportunities for customers to get more out of the product or service, ultimately leading to increased revenue and retention
Analyzes data and reports on metrics: CSRs track key performance indicators like net promoter score, customer lifetime value, customer usage, and retention
Provides ongoing support: Answer customer questions, troubleshoot issues, and resolve problems in a timely and efficient manner
CSRs may also be involved in creating training materials and developing customer success playbooks
Coordinates and works with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues
Updates and maintains Salesforce CRM
Understands and explains features and benefits of Global Relay services; evaluate customer requirements to identify and present the most appropriate product or service
Identify and drive sales and upsell opportunities for existing customers
Act as the main point of contact for inbound customer calls to establish strong customer relationships
Administering projects and tasks including answering customer phone calls when needed
Meet or exceed retention and upsell targets; prepare proposals, renewals, and contract preparations
Understand industry trends, competitive differentiators and and activities of competitors, while also cultivating an understanding of emerging markets and trends
Conducts Executive Business Reviews regularly. Develop presentations and proposals to align on customer priorities and how Global Relay can meet customer needs
Contribute to customer success initiatives; participate in the development and implementation of customer success strategies and best practices

About you:

Degree or Diploma and/or 1 year of account management or customer success experience
Demonstrates ability to assess customer needs and deliver appropriate solutions
Professional business manner with the ability to comfortably interact with various executive business levels
Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail
Excellent verbal and written communications skills
Resourceful with strong problem-solving skills
Enthusiastic, strong worth ethic and positive attitude

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $45,000 CAD - $55,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage relationships with assigned SMB customers as their primary point of contact, providing guidance, support, and solutions that improve satisfaction and long-term success. Track customer metrics, coordinate with internal teams, maintain Salesforce records, and identify opportunities to increase retention and revenue through renewals and upselling.

Requirements

A degree or diploma and/or at least one year of account management or customer success experience is requested. Candidates should be able to assess customer needs, communicate professionally with executive stakeholders, manage shifting priorities with attention to detail, and demonstrate resourcefulness, problem-solving ability, and a positive work ethic.

Skills

Account Management
Customer Success
Relationship Building
Customer Needs Assessment
Strategic Guidance
Upselling
Customer Retention
Data Analysis
KPI Reporting
Troubleshooting
Problem-Solving
Salesforce CRM
Proposal Development
Contract Preparation
Executive Business Reviews
Written and Verbal Communication

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SMB Customers
Customer Retention
Upselling
Customer Satisfaction
Customer Lifetime Value
Net Promoter Score
Customer Usage
Salesforce CRM
Cloud Archiving
Surveillance
eDiscovery
Analytics
Regulatory Compliance
Executive Business Reviews
Renewals
Proposals
Contract Preparation
Customer Support
Cross-Functional Collaboration
Sales
Customer Success Strategies
Customer Success Playbooks
Competitive Analysis

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