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Added 3 mins ago
O
Principal Software Developer
OpenText
Waterloo, ON
- Full-time
We are seeking an experienced Principal Software Developer responsible for the design and implementation of services for ingestion, classification and extraction of content from business…
Added 3 mins ago
FS
Lead Infrastructure Architect
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Deep knowledge of enterprise infrastructure, including cloud computing (Azure/AWS), networking, and data center operations.
Added 3 mins ago
BL
Microsoft Dynamics 365 (D365) Solution Architect - 6 to 12 Months Contract
Belmont Lavan
Canada
- Contract
The role requires strong expertise across Microsoft Dynamics 365, Power Platform, Azure, integration architecture, data migration, security, and enterprise application design, together with…
Added 3 mins ago
U
Human Resources Manager
Univeris
Toronto, ON
- $95,000 to $110,000 CAD / year
- Full-time
Retention Risk Analytics: Continuously monitor attrition data, employee engagement readouts, and exit interview themes; synthesize insights into concrete quarterly retention initiatives for…
Added 3 mins ago
PG
Python Developer
Pacer Group
Mississauga, ON
- Full-time
Experience with reporting frameworks, data visualization tools, cloud platforms, CI/CD pipelines, and Agile development methodologies will be an added advantage.
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Accountable for defining and maintaining the enterprise data protection architecture strategy, standards, reference architectures, and technology roadmaps across on-premises, cloud, and…
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Platform Engineer - Depop
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Toronto, ON
- Full-time
We are looking for a Platform Engineer to join our Toronto engineering team and help build the cloud-native foundation that powers scalable, reliable, and secure software delivery at eBay.…
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Senior Software Engineer
VitalEdge Technologies
London, ON
- $115,000 CAD / year
- Full-time
…grow our North American footprint for our on-premises and 100% cloud-based ERP…
Added 3 mins ago
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Microsoft Dynamics 365 (D365) Solution Architect - 6 to 12 Months Contract
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Remote, Canada
- Contract
- Remote
The role requires strong expertise across Microsoft Dynamics 365, Power Platform, Azure, integration architecture, data migration, security, and enterprise application design, together with…
Added 3 mins ago
ZT
Advanced Data Platform Engineer
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
Understands cloud-based data platform technologies and applications
Added 18 mins ago
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Senior Eng Technologist
Vecima Networks Inc.
Saskatoon, SK
- Full-time
…of connectivity. Through broadband access, content delivery, cloud-native software, automation, and AI-enabled solutions, Vecima helps service providers modernize cable and fiber networks,…
Added 18 mins ago
Delivery Executive
Capgemini
Vancouver, BC
We are seeking an experienced Delivery Manager to lead delivery covering a portfolio of Cloud Native Application and MuleSoft Integration managed services and projects.
Added 18 mins ago
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Electrical Design Coordinator
Ontario Transit Group
Toronto, ON
- Full-time
Knowledge and experience with Autodesk software (Civil 3D, AutoCAD, Revit, Autodesk Construction Cloud, or BIM360), and other applicable common software in the field of transportation…
Added 18 mins ago
S
Sr. CRM Account Executive
ServiceNow
Montreal, QC
- Full-time
…reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native…
Added 18 mins ago
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Sales Engineer
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Toronto, ON
- Full-time
Comfort with enterprise security and compliance conversations: SOC 2, data retention, encryption and BYOK, single- vs. multi-tenant, cloud networking such as private connectivity.
Added 18 mins ago
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Enterprise Account Executive (DevOps)
Rewind
Remote, Canada
- $130,000 to $170,000 CAD / year
- Full-time
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Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and…
Added 18 mins ago
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Bilingual Royal Service Supervisor (Full-Time)
AccorHotel
Ottawa, ON
- Full-time
Previous experience with Opera Cloud, Alice and Silverware is an asset.
Added 33 mins ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Assist with Azure-based data integration and cloud migration initiatives.
Added 33 mins ago
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iOS Developer
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Mascouche, QC
- Full-time
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Added 33 mins ago
AI Enablement Analyst
Dye & Durham Talent Team
Toronto, ON
Dye & Durham, a leading global provider of cloud–based software and technology solutions, provides critical information services and workflows used by clients all over the world to manage…
Added 33 mins ago
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Senior Quality Assurance Analyst
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Montreal, QC
- Full-time
Experienced with variety of Quality Assurance technology architecture including application, infrastructure, data and security
Added 33 mins ago
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Salesforce Technical Architecture Advisor, LWC, Apex & Implementations
Alithya
Montreal, QC
- Full-time
Design and oversee complex, high-volume integrations between Salesforce and external systems, including core banking platforms, data warehouses, payment systems, and third-party vendors;
Added 33 mins ago
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SAP S4/HANA EAM (PM) Consultant
IBM
Bedford, NS
- $79,800 to $125,400 CAD / year
- Full-time
…companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to…
Added 33 mins ago
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SAP S4/HANA EAM (PM) Consultant
IBM
Calgary, AB
- $79,800 to $125,400 CAD / year
- Full-time
…companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to…

Global Relay

Customer Success Representative

Vancouver, BC, Canada

British Columbia - Base salary range: $45,000 CAD - $55,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $45,000 CAD - $55,000 CAD
Job type: Full-time
Apply by: May 1, 2027
Experience: Degree or Diploma and/or 1 year of account management or customer success experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and driving customer long-term success. CSRs work directly with Global Relay's existing SMB customers and will be handling all account management, upselling, and proactive guidance as the primary point of contact for customers. The Customer Success Representative will work closely with internal stakeholders to provide exceptional customer service to our customers.

Your responsibilities:

Acts as a trusted advisor: CSRs build strong relationships with customers, understand their needs and goals, and provide strategic guidance to help them achieve success
Drives value and growth: CSRs proactively identify opportunities for customers to get more out of the product or service, ultimately leading to increased revenue and retention
Analyzes data and reports on metrics: CSRs track key performance indicators like net promoter score, customer lifetime value, customer usage, and retention
Provides ongoing support: Answer customer questions, troubleshoot issues, and resolve problems in a timely and efficient manner
CSRs may also be involved in creating training materials and developing customer success playbooks
Coordinates and works with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues
Updates and maintains Salesforce CRM
Understands and explains features and benefits of Global Relay services; evaluate customer requirements to identify and present the most appropriate product or service
Identify and drive sales and upsell opportunities for existing customers
Act as the main point of contact for inbound customer calls to establish strong customer relationships
Administering projects and tasks including answering customer phone calls when needed
Meet or exceed retention and upsell targets; prepare proposals, renewals, and contract preparations
Understand industry trends, competitive differentiators and and activities of competitors, while also cultivating an understanding of emerging markets and trends
Conducts Executive Business Reviews regularly. Develop presentations and proposals to align on customer priorities and how Global Relay can meet customer needs
Contribute to customer success initiatives; participate in the development and implementation of customer success strategies and best practices

About you:

Degree or Diploma and/or 1 year of account management or customer success experience
Demonstrates ability to assess customer needs and deliver appropriate solutions
Professional business manner with the ability to comfortably interact with various executive business levels
Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail
Excellent verbal and written communications skills
Resourceful with strong problem-solving skills
Enthusiastic, strong worth ethic and positive attitude

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $45,000 CAD - $55,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage relationships with assigned SMB customers as their primary point of contact, providing guidance, support, and solutions that improve satisfaction and long-term success. Track customer metrics, coordinate with internal teams, maintain Salesforce records, and identify opportunities to increase retention and revenue through renewals and upselling.

Requirements

A degree or diploma and/or at least one year of account management or customer success experience is requested. Candidates should be able to assess customer needs, communicate professionally with executive stakeholders, manage shifting priorities with attention to detail, and demonstrate resourcefulness, problem-solving ability, and a positive work ethic.

Skills

Account Management
Customer Success
Relationship Building
Customer Needs Assessment
Strategic Guidance
Upselling
Customer Retention
Data Analysis
KPI Reporting
Troubleshooting
Problem-Solving
Salesforce CRM
Proposal Development
Contract Preparation
Executive Business Reviews
Written and Verbal Communication

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SMB Customers
Customer Retention
Upselling
Customer Satisfaction
Customer Lifetime Value
Net Promoter Score
Customer Usage
Salesforce CRM
Cloud Archiving
Surveillance
eDiscovery
Analytics
Regulatory Compliance
Executive Business Reviews
Renewals
Proposals
Contract Preparation
Customer Support
Cross-Functional Collaboration
Sales
Customer Success Strategies
Customer Success Playbooks
Competitive Analysis

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