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Added 11 mins ago
V
Financial Services Representative (BCGEU) - Mission
Vancity
Mission, BC
- Full-time
As a Financial Services Representative, you’ll be the first point of contact for our members - making it easier to bank with us, earning their trust, and creating a personalized member…
Added 11 mins ago
GF
Customer Service Representative (Motivator) - New Club - Vaughan Assembly Park
GoodLife Fitness
Vaughan, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 11 mins ago
C
Financial Service Representative II
CIBC
Leamington, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 25 mins ago
PA
Automotive Sales Representative
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
As an Automotive Sales Representative at Acura of Thornhill, you’ll help customers find the right vehicle while creating a seamless, professional, and enjoyable buying experience. From the…
Added 40 mins ago
DR
Junior Sales Representative
Dawn Recruiting Agency
AB · Edmonton, AB
- $45,000 to $75,000 CAD / year
- Full-time
Participate in training sessions and ongoing sales development activities.
Added 40 mins ago
OI
Inova Québec - Bilingual Sales Representative
Orbit Insurance Services
Montreal, QC
- Full-time
Reporting to the Senior Manager, Sales & Service, you will handle inbound calls from customers seeking quotes or looking to expand their coverage. Your role is to uncover customer needs,…
Added 40 mins ago
DR
Inside Sales Representative
Dawn Recruiting Agency
Cambridge, ON
- $41,000 to $96,000 CAD / year
- Full-time
We are seeking a motivated and results-driven Inside Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for engaging with potential…
Added 40 mins ago
DR
Inside Sales Representative
Dawn Recruiting Agency
Mississauga, ON
- $41,000 to $96,000 CAD / year
- Full-time
We are seeking a motivated and results-driven Inside Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for engaging with potential…
Added 40 mins ago
I
Seasonal Customer Experience Representative
Indigo
Mississauga, ON
- $17.6 CAD / hour
- Contract
Own self-development and provide continuous feedback to colleagues and Leadership Team
Added 40 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Toronto, ON · Scarborough, ON
- Full-time
Pharmaceutical Sales Representative – Endocrinology
Added 40 mins ago
LS
Sales Development Representative
L Squared Digital
Toronto, ON · North York, ON
- Full-time
As a Sales Development Representative, you will be the first point of contact between L Squared and our future customers. You will own the top of the funnel by identifying target accounts,…
Added 40 mins ago
DR
Inside Sales Representative
Dawn Recruiting Agency
Ottawa, ON
- $41,000 to $96,000 CAD / year
- Full-time
We are seeking a motivated and results-driven Inside Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for engaging with potential…
Added 40 mins ago
Inside Sales Representative
Sonepar
Timmins, ON
We house the largest inventory to better service our customers and deliver on sales commitments.
Added 40 mins ago
KS
Credit Card Sales Representative-Woodbridge
Kognitive Sales Solutions
Vaughan, ON
- Part-time
Kognitive Sales Solutions is growing its in-store sales team and we are looking for driven, personable individuals who thrive in a retail environment. In this role you will work inside a…
Added 40 mins ago
VC
Director, Demand Generation
Valsoft Corporation
Remote, Canada
- $140,000 to $150,000 CAD / year
- Full-time
- Remote
…company and our products. This role also owns our Business Development Representative team's strategy and targets, working primarily through our existing BDR team lead. This is a hands-on,…
Added 40 mins ago
V
Sales Development Representative
VendorPM
Remote, Canada
- $55,000 CAD / year
- Full-time
- Remote
As a Sales Development Representative at VendorPM, you will be responsible for contacting vendor leads assigned to you across Canada and the US, and converting them into sales to achieve…
Added 55 mins ago
RS
Business Development Representative
Refrigerative Supply Limited
Edmonton, AB
- Full-time
We are seeking a dynamic and results-driven Business Development Representative to join our growing team. This role focuses on building and maintaining strong client relationships within…
Added 55 mins ago
WI
Employer & Community Coordinator
WCG International Consultants Ltd.
Prince George, BC
- Full-time
…access services, promoting local job creation and labour market development and develops partnerships to meet the diverse needs of individuals, employers, and communities. The Employer and…
Added 1 hour ago
WS
Employer & Community Coordinator
WCG Services
Prince George, BC
- Full-time
…access services, promoting local job creation and labour market development and develops partnerships to meet the diverse needs of individuals, employers, and communities. The Employer and…
Added 1 hour ago
Territory Sales Representative
Canadian Federation of Independent Business
Newmarket, ON
Territory Sales Representative – Newmarket, ON
Added 1 hour ago
D
Private Banker
Desjardins
Ottawa, ON
- Full-time
…participate in the growth of existing relationships and the development of new business relationships. Your role is to provide a high-end integrated offering for clients with complex and…
Added 1 hour ago
C
Universal Banker I
CIBC
Toronto, ON · Tor-Old Kingston Rd At Morrish
- Full-time
…meaningful difference in our clients' lives. As a Financial Services Representative Universal Banker, you’ll proactively engage with clients and leverage CIBC’s best-in-class mobile and…
Added 1 hour ago
IT
Sales Representative – Business Development
ibbtec Technology Soltions inc
Halifax, NS
- Full-time
As we continue to grow, we're looking for a motivated and results-driven Sales Representative to join our team and play an important role in expanding our customer base and developing new…
Added 1 hour ago
L
Senior Financial Service Representative - Office 1547
LendDirect
Brampton, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 1 hour ago
KS
Credit Card Sales Representative
Kognitive Sales Solutions
Stratford, ON
- Part-time
Kognitive Sales Solutions is growing its in-store sales team and looking for outgoing, motivated individuals who thrive in a retail environment. You’ll represent a trusted Canadian…

Global Relay

Customer Success Representative

Vancouver, BC, Canada

British Columbia - Base salary range: $45,000 CAD - $55,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $45,000 CAD - $55,000 CAD
Job type: Full-time
Apply by: May 1, 2027
Experience: Degree or Diploma and/or 1 year of account management or customer success experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and driving customer long-term success. CSRs work directly with Global Relay's existing SMB customers and will be handling all account management, upselling, and proactive guidance as the primary point of contact for customers. The Customer Success Representative will work closely with internal stakeholders to provide exceptional customer service to our customers.

Your responsibilities:

Acts as a trusted advisor: CSRs build strong relationships with customers, understand their needs and goals, and provide strategic guidance to help them achieve success
Drives value and growth: CSRs proactively identify opportunities for customers to get more out of the product or service, ultimately leading to increased revenue and retention
Analyzes data and reports on metrics: CSRs track key performance indicators like net promoter score, customer lifetime value, customer usage, and retention
Provides ongoing support: Answer customer questions, troubleshoot issues, and resolve problems in a timely and efficient manner
CSRs may also be involved in creating training materials and developing customer success playbooks
Coordinates and works with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues
Updates and maintains Salesforce CRM
Understands and explains features and benefits of Global Relay services; evaluate customer requirements to identify and present the most appropriate product or service
Identify and drive sales and upsell opportunities for existing customers
Act as the main point of contact for inbound customer calls to establish strong customer relationships
Administering projects and tasks including answering customer phone calls when needed
Meet or exceed retention and upsell targets; prepare proposals, renewals, and contract preparations
Understand industry trends, competitive differentiators and and activities of competitors, while also cultivating an understanding of emerging markets and trends
Conducts Executive Business Reviews regularly. Develop presentations and proposals to align on customer priorities and how Global Relay can meet customer needs
Contribute to customer success initiatives; participate in the development and implementation of customer success strategies and best practices

About you:

Degree or Diploma and/or 1 year of account management or customer success experience
Demonstrates ability to assess customer needs and deliver appropriate solutions
Professional business manner with the ability to comfortably interact with various executive business levels
Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail
Excellent verbal and written communications skills
Resourceful with strong problem-solving skills
Enthusiastic, strong worth ethic and positive attitude

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $45,000 CAD - $55,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Manage relationships with assigned SMB customers as their primary point of contact, providing guidance, support, and solutions that improve satisfaction and long-term success. Track customer metrics, coordinate with internal teams, maintain Salesforce records, and identify opportunities to increase retention and revenue through renewals and upselling.

Requirements

A degree or diploma and/or at least one year of account management or customer success experience is requested. Candidates should be able to assess customer needs, communicate professionally with executive stakeholders, manage shifting priorities with attention to detail, and demonstrate resourcefulness, problem-solving ability, and a positive work ethic.

Skills

Account Management
Customer Success
Relationship Building
Customer Needs Assessment
Strategic Guidance
Upselling
Customer Retention
Data Analysis
KPI Reporting
Troubleshooting
Problem-Solving
Salesforce CRM
Proposal Development
Contract Preparation
Executive Business Reviews
Written and Verbal Communication

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SMB Customers
Customer Retention
Upselling
Customer Satisfaction
Customer Lifetime Value
Net Promoter Score
Customer Usage
Salesforce CRM
Cloud Archiving
Surveillance
eDiscovery
Analytics
Regulatory Compliance
Executive Business Reviews
Renewals
Proposals
Contract Preparation
Customer Support
Cross-Functional Collaboration
Sales
Customer Success Strategies
Customer Success Playbooks
Competitive Analysis

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