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Added 2 mins ago
O
Manager, Software Development
OpenText
Richmond Hill, ON
- Full-time
Partner with Product Management to balance customer value, platform foundations, security, reliability, technical debt, and innovation.
Added 2 mins ago
TC
IVR Automation tester
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
…highest standards of innovation, engineering excellence and customer…
Added 2 mins ago
BG
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- Full-time
Monitor progress and review repair orders for accuracy and completeness to ensure efficient service documentation and customer satisfaction.
Added 2 mins ago
BG
Service Writer
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- Full-time
Possess a strong customer service focus with a commitment to delivering high quality customer service.
Added 2 mins ago
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(CAN) Self Checkout Attendant
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- Part-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 16 mins ago
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Added 16 mins ago
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Industrial Maintenance Technician/Millwright, Afternoon Shift
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…fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from…
Added 16 mins ago
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For over 70 years, Gibson has been defined by our people - those who seize opportunities and make exceptional customer service a part of everything we do. Working at Gibson is an…
Added 16 mins ago
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Corporate Services Assistant
voestalpine
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- $22 to $25 CAD / hour
- Full-time
Minimum 2 years of experience supporting administrative, operational, project coordination, customer service, communications, or other related business functions.
Added 16 mins ago
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Interim Director Quality
LHH Knightsbridge
Windsor, ON
- Contract
The ideal candidate is a proactive, hands-on quality leader with a strong technical foundation, excellent customer-facing communication skills, and the ability to influence cross-functional…
Added 16 mins ago
TI
AS400 Application Support Specialist (AMS)
TEKFORTUNE INC
Toronto, ON · Scarborough, ON
- Contract
The candidate should have strong technical expertise in AS400 systems, experience working in an AMS environment, and the ability to collaborate with business stakeholders and technical…
Added 16 mins ago
BV
SEASONAL ASSOCIATE
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- Full-time
You listen to customers’ needs to provide exceptional customer service;
Added 16 mins ago
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Site Project Manager
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
The Site Project Manager owns end-to-end delivery of CoolIT liquid-cooling deployments at assigned customer sites, from project handoff and site readiness through commissioning, customer…
Added 17 mins ago
GR
Data Services Specialist
Global Relay
Vancouver, BC
- Full-time
…complement and facilitate data management requests and perform technical tasks that promote the daily processes and business operations of the Data Services…
Added 31 mins ago
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Maintenance Cleaner
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- Full-time
High volume workload requiring both sound technical knowledge and ability to provide exceptional customer service.
Added 31 mins ago
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Team Lead, Sales - Hazardous & Industrial Waste Management
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Added 47 mins ago
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Photo Editor - 12 Month Fixed-Term
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- $65,000 to $85,000 CAD / year
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Field Supervisor - Controlled Environments
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Added 47 mins ago
Junior Seating & Mobility Consultant (Co-Op Student)
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Observing equipment assembly processes and working directly with service technicians to understand how mobility devices are configured, adjusted, and maintained.
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- Full-time
Eupraxia Pharmaceuticals is seeking a customer-focused full-time Intermediate onsite IT Service Desk Analyst to join our growing team in Vancouver. As a frontline technical support…
Added 47 mins ago
AC
Manager, Enterprise Data Platform & Governance
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- Full-time
Internal SLA Management: Define and maintain Service Level Agreements (SLAs) for data availability and freshness for downstream data consumers.
Added 47 mins ago
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The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as…
Added 47 mins ago
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Machine Operator
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…Scotia, our expansive network ensures customers of unparalleled technical expertise, convenient custom fabrication service and timely delivery via our in-house…
Added 47 mins ago
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Event AV Operations Manager- Fairmont Banff Springs
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Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the…
Added 47 mins ago
GE
Senior Project Manager
Gibson Energy
AB · Alberta, Canada
- Full-time
For over 70 years, Gibson has been defined by our people - those who seize opportunities and make exceptional customer service a part of everything we do. We believe employees should share…

Global Relay

Data Services Specialist

Vancouver, BC, Canada

$45,000 - $60,000 CAD

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Job details

Pay: $45,000 - $60,000 CAD
Posting language: English
Posted: Oct 29, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are looking for a tech-savvy, detail-oriented individual to join our Data Services team as a Data Services Specialist. As the Data Services Specialist, you will support our Client Services team to complement and facilitate data management requests and perform technical tasks that promote the daily processes and business operations of the Data Services team.

The role requires a resourceful individual who is energetic, adaptable, logical, tech-savvy, and works well independently but thrives in a team environment; someone who enjoys learning, building relationships, and possesses good business acumen.

The role may require you to work on statutory holidays. During training you may be required to work in-office up to 5 days per week.

Are you up for the challenge?

Your responsibilities:

Provide exceptional service to both external and internal customers while maintaining department SLAs
Transfer data across multiple environments
Configure internal systems accurately based on changing requirements
Perform CRM record maintenance and updates
Organize, analyze and validate processing reports
Create and update spreadsheets, documents and templates
Demonstrate ability to communicate effectively with both technical and non-technical individuals
Research and document technical information on an ad-hoc basis
Present solutions for our customers’ needs based on Global Relay’s policies, procedures and technologies
Ability to meet strict deadlines
Repetitive work required

About you:

Post-secondary diploma/certificate, or relevant work experience
Technical/desktop troubleshooting skills, and computer proficiency required
Understands importance of quality control, information integrity, completeness and accuracy of data
Ability to write and speak English fluently, and possess excellent interpersonal and communication skills
Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook)
Exceptional time-management, organizational, and prioritizing skills with great attention to detail
Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities
Ability and maturity to exercise tact and discretion, and be entrusted with confidential information
Good judgment to proactively and independently solve problems and make sound decisions
Goal oriented self-starter who can work independently and reliably with minimal supervision
Demonstrates technical aptitude and an appetite for continuous learning
Comfortable working under pressure in a fast-paced environment
Proven ability to handle challenging situations with integrity, empathy and sincerity
A friendly, “can-do” attitude and customer focused approach

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$45,000 - $60,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

The Data Services Specialist supports the Client Services team by managing data transfers, configuring internal systems, and performing CRM record maintenance. They are responsible for validating processing reports and providing exceptional service to both internal and external customers.

Requirements

Candidates should possess a post-secondary diploma or relevant work experience along with strong technical troubleshooting and computer proficiency. Excellent communication skills, attention to detail, and proficiency in Microsoft Office applications are required for this role.

Skills

Data management
Technical troubleshooting
Desktop support
CRM maintenance
Microsoft Office
Data analysis
Reporting
Communication
Time management
Attention to detail
Problem solving
Customer service
Technical aptitude
Information integrity
Documentation

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Data Services
Cloud Archiving
eDiscovery
Analytics
Compliance
CRM
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft PowerPoint
Microsoft Outlook
Data Integrity
SLA
Technical Support
Information Management

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