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Added 11 mins ago
M
Engineering manager
MorEng
North York, ON
- $120,000 to $150,000 CAD / year
- Full-time
- On-site
Evaluate technical designs and engineering work
Added 15 mins ago
BI
National Sales Manager
BEHLEN Industries LP
Brandon, MB
- Full-time
Reporting to the Senior Vice President, the National Sales Manager is responsible for managing the sales programs for the Rigid Frame, Frameless and Custom Fabrication divisions of the…
Added 30 mins ago
TT
CNC Machining Centre Programmer
Titan Trailers Industries Limited - UK
Tillsonburg, ON
- Full-time
This position works closely with Senior Management, Finance, Production, Supply Chain, and Operations to support data-driven decision-maki
Added 30 mins ago
TT
Co-op or Recent Graduates - CNC Programmers
Titan Trailers Industries Limited - UK
Tillsonburg, ON
- Full-time
This position works closely with Senior Management, Finance, Production, Supply Chain, and Operations to support data-driven decision-maki
Added 30 mins ago
E
EQXJP00005574 Technology Program Management Senior Staff_CAN
Equinix
Toronto, ON
- $70 to $80 CAD / hour
- Contract
Department: Digital and Innovation Office (DIO), Technical Program Management Office
Added 30 mins ago
TU
Senior Admissions Officer
The University of British Columbia
Vancouver, BC
- $4,881 to $5,255 CAD / month
- Full-time
…professional graduate programs websites. Troubleshoots any technical difficulties encountered by prospective applicants. Provides recommendations to the unit’s senior leadership team for…
Added 30 mins ago
RB
Staff Data Scientist, AI Evaluations Platform
Royal Bank of Canada
Montreal, QC
- Full-time
…possible. As Staff Data Scientist, AI Evaluations, you will be a senior technical leader in the data science function responsible for how RBC measures model and agent quality, safety, risk,…
Added 44 mins ago
OH
Senior Product Specialist, Product Implementation
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
Added 44 mins ago
B
Analyst, Program / Project Control
Bombardier
Montreal, QC
- Full-time
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
Added 45 mins ago
HM
Maintenance Supervisor - FIFO from Western Canada
Hecla Mining
Whitehorse, YT · Prince George, BC · Vancouver, BC · Elsa, YT · Edmonton, AB · Calgary, AB
- Full-time
…troubleshooting while supporting team development and performance management. This role works closely with other departments to align operational systems with site…
Added 59 mins ago
GO
Ecosystem Development Specialist
Government of Manitoba
Winnipeg, MB
- Full-time
…of provincial innovation priorities through policy analysis, program development, stakeholder engagement, and project coordination. This includes translating government priorities into…
Added 1 hour ago
UO
Senior Admissions Officer
University of British Columbia
Vancouver, BC · UBCV | Henry Angus Building (ANGU)
- $4,881 to $5,255 CAD / month
- Full-time
…professional graduate programs websites. Troubleshoots any technical difficulties encountered by prospective applicants. Provides recommendations to the unit’s senior leadership team for…
Added 1 hour ago
ME
Senior Buyer - Machining & Fabrication
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Southgate, ON · Sudbury, ON · Barrie, ON · North Bay, ON · Collingwood, ON
- $78,000 to $90,000 CAD / year
- Full-time
About the Position: The Senior Commodity Buyer provides strategic and technical procurement leadership for machined and fabricated components. The role develops and executes long-term…
Added 1 hour ago
GF
Electronics Engineer, Diagnostics and Data Acquisition
General Fusion
Vancouver, BC
- Full-time
…at a commercially relevant scale, as we advance the Lawson program toward key technical milestones. Learn more at…
Added 1 hour ago
WB
Senior Analyst: Business Development
Whistler Blackcomb
Whistler, BC
- Full-time
The Senior Analyst, Business Development plays a key role in advancing Whistler Blackcomb’s business development priorities through partnership management, business analysis, and…
Added 1 hour ago
CR
Maintenance Manager - 6 Month Contract
COGIR Real Estate
Mississauga, ON
- Full-time
Must have or be enrolled in a certified facility management professional technical program or have a trades license;
Added 1 hour ago
KA
Aircraft Maintenance Engineer - Structures Licensed
KF Aerospace
Kelowna, BC
- $38.03 to $45.65 CAD / hour
- Full-time
Ensures appropriate documentation for his/her own work is completed accurately and on time and submitted to senior AME or Shift Lead for ACA approval as required for ACA approval in areas…
Added 1 hour ago
PA
Aircraft Maintenance Records Lead
PROVINCIAL AEROSPACE LTD
Winnipeg, MB
- Full-time
Reporting to the Senior Maintenance Manager and operating in the Department of National Defence’s electronic record keeping system, Defence Resource Management Information System (DRMIS),…
Added 1 hour ago
BA
SENIOR SERVICE ADVISOR
Bannister Automotive Group
Chilliwack, BC
- $60,000 to $90,000 CAD / year
- Full-time
Drive Your Career Forward with Bannister - We’re Hiring a Senior Service Advisor!
Added 1 hour ago
E
Senior Execution Engineer
Enbridge
Regina, SK · Sherwood Park, AB · Calgary, AB
- Full-time
Ensure project documentation, technical records, drawings, and asset information are accurately maintained throughout the project lifecycle and transitioned to asset management systems.
Added 1 hour ago
A
Hydrogeologist
AECOM
Winnipeg, MB
- $115,000 to $180,000 CAD / year
- Full-time
AECOM is currently seeking a Senior Hydrogeologist to join our growing and collaborative team of geologists, hydrogeologists, groundwater modellers, geochemists and water management…
Added 1 hour ago
M
Regional Sales Manager - Ontario
Medfar
Toronto, ON
- Full-time
As the Regional Sales Manager, Ontario, reporting to the Senior National Sales Director, you will lead MEDFAR’s commercial growth across Ontario. You will own the regional sales strategy,…
Added 1 hour ago
N
Senior Software Developer - Networking (Flow)
Nutanix
Vancouver, BC
- $171,000 to $257,000 CAD / year
- Full-time
Collaborate closely with product management, customer support, and other platform teams to translate business requirements into scalable technical solutions.
Added 1 hour ago
GO
Sr. Infrastructure Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Department of Public Service Delivery is seeking for Senior Infrastructure Analyst positions within the Strategy and Professional Support Services Branch under Capital Project Planning…
Added 1 hour ago
L
Senior Product Operations Manager
LiveKit
Canada
- Full-time
…closely related role (chief of staff to a product leader, product program management, product strategy and operations) supporting a product…

Global Relay

Support Specialist, Technical Support - L1

Vancouver, BC, Canada

$50,000 - $65,000 CAD

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Job details

Pay: $50,000 - $65,000 CAD
Posting language: English
Posted: Oct 9, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.

This role is focused on being the first point of contact for our customers, providing foundational support to ensure our services run correctly and smoothly. This role is part of our 24x7 Frontline team, responsible for triaging of tickets, assisting customers with authorizing requests, adding and removing users on customers’ account and services, basic troubleshooting and initial support for Global Relay services.

You will learn to use creative problem-solving to understand customer issues, gather necessary information and resolve entry-level technical problems. You will work in a fast-paced environment, effectively communicating both verbally and in writing to escalate more complex issues to Intermediate and Senior Specialists while handling initial user requests and administrative tasks.

This role balances entry level technical troubleshooting capability with an understanding of client business impact, ensuring issues are resolved efficiently and professionally.

Your responsibilities:

Be the first point of contact for customers, providing first level technical support for all Global Relay Services
Assist customers with basic technical issues and end user queries
Collect pertinent issue details and create clear, detailed escalation tickets for Intermediate Technical Support Specialists to investigate and resolve
Perform user management requests, self-service requests and simple script import requests
Manage support queues and triage cases to appropriate resources
Manage our customers' authorized contact changes
Maintain accurate documentation of troubleshooting steps, and resolutions
Handle overflow calls from admins where required

About you:

You are technically strong, operationally disciplined, and comfortable working within a structured support model. You understand the importance of balancing responsiveness with scalability and process adherence. You thrive in collaborative environments and are comfortable working alone as well as part of a team.

Minimum 1-2 Years in a customer facing technical support role.
Strong desire to learn and develop technical troubleshooting skills.
Ability to manage multiple priorities in a structured environment.
Excellent attention to detail and the ability to follow defined policies and procedures.
Strong written and verbal communication skills in English.

Your technical skills:

Basic troubleshooting and problem-solving capabilities.
Knowledge of SAML authentication and Single Sign-On (SSO) desired by not mandatory.
Familiarity with Microsoft Office Suite is desired.
Prior experience with Salesforce or Jira is an asset.
Basic demonstrable knowledge in two or more of the following areas:
- Networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
- Microsoft Exchange, Office 365, or Google Workspace
- Windows Server and workstation environments
- Basic scripting (PowerShell, Perl, VBScript, SQL)
- Relevant certifications (MCSE, MCITP, CCNA, PMP) is an asset
- Instant Messaging, SMS, and Voice services

Working conditions:

Support is a 24x7 team using a follow-the-sun model
Specialists must be willing and able to work occasionally outside of business hours, including weekends
This is a fully in-office role, with flexibility as required

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$50,000 - $65,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

The role serves as the first point of contact for SMB customers, providing foundational technical support and triaging tickets. Responsibilities include managing user requests, maintaining documentation, and escalating complex issues to senior specialists.

Requirements

Candidates must have 1-2 years of experience in a customer-facing technical support role and strong troubleshooting skills. Proficiency in networking fundamentals and excellent communication skills are required to succeed in this structured, fast-paced environment.

Skills

Technical support
Troubleshooting
Problem-solving
Customer service
Ticket triaging
User management
Networking fundamentals
Active Directory
ADFS
TCP/IP
DNS
DHCP
VPN
LDAP
SSO
Office 365

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SMB
Cloud Archiving
Surveillance
eDiscovery
Analytics
SAML
SSO
Microsoft Office Suite
Salesforce
Jira
Networking
AD
ADFS
TCP/IP
DNS
DHCP
VPN
LDAP
Microsoft Exchange
Office 365
Google Workspace
Windows Server
PowerShell
Perl
VBScript
SQL
MCSE
CCNA
PMP

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