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Added 21 hours ago
Senior Systems Analyst
OCS Ontario Cannabis Store
Toronto, ON
The Senior Systems Analyst serves as the lead analyst and solution design specialist for enterprise technology initiatives. Working within established architecture and solution direction,…
Added 21 hours ago
GR
Support Specialist, Technical Support - L1
Global Relay
Vancouver, BC
- Full-time
Microsoft Exchange, Office 365, or Google Workspace
Added 21 hours ago
S
Spécialiste en applications ERP / ERP Application Specialist
Smardt
Dorval, QC
- Full-time
Expérience avec Microsoft Dynamics NAV ou Dynamics 365 Business Central.
Added 1 day ago
MD
Senior Learning & Development Specialist - Training & Development Spec 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Senior Learning & Development Specialist serves as a learning and development strategist and designer on the Employee Experience Team. This position is responsible for developing,…
Added 1 day ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
Myticas Consulting is working with a fast-growing Ottawa-based Managed Service Provider that delivers advanced IT solutions across cloud, cybersecurity, infrastructure and digital…
Added 1 day ago
S
Scheduler
Startec
Calgary, AB
- Full-time
Hands-on scheduling experience in an ERP system, preferably Microsoft Dynamics 365 (D365) Projects, or in Primavera P6 or Microsoft Projects.
Added 1 day ago
HD
Cyber and System Security Specialist
Hamilton-Wentworth District School Board (HWDSB)
Hamilton, ON
- Full-time
Minimum 5 years of administration and maintenance experience with Exchange 2010 or newer, Microsoft SQL 2008-12 or newer, Failover Clustering – SQL, Cloud O365 solutions and knowledge of…
Added 1 day ago
MM
IT Operations and System Specialist
Miltera Machining Research Corp.
Cambridge, ON
- Other
…core enterprise suites, including Google Workspace, Teamwork, Microsoft 365 and third-party production…
Added 1 day ago
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Senior Marketing Coordinator
Truman
Calgary, AB
- Full-time
Check enquiry routes, forms, booking prompts and directions. Coordinate corrections with the responsible specialist and verify fixes before launch.
Added 1 day ago
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Industrial Fabrication Central Scheduler
Startec
Calgary, AB
- Full-time
Hands-on scheduling experience in an ERP system, preferably Microsoft Dynamics 365 (D365) Projects, or in Primavera P6 or Microsoft Projects.
Added 1 day ago
CR
Refrigeration Journeyman - HVAC Specialist
CIMCO Refrigeration
Sherwood Park, AB
- Full-time
CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and…
Added 1 day ago
CR
Refrigeration Journeyman - HVAC Specialist
CIMCO Refrigeration
Fort McMurray, AB
- Full-time
CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and…
Added 1 day ago
Instructional Design Specialist
Government of Alberta
AB
Reporting to the Senior Training Business Analyst, as the Instructional Design Specialist, you will bring your expertise in adult learning and instructional design to support…
Added 1 day ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
o Microsoft 365 administration (users, groups, licensing, security settings)
Added 2 days ago
SC
Information Technology Support Specialist - 1 yr contract
Southbridge Care Homes
Cambridge, ON
- $55,000 to $60,000 CAD / year
- Full-time
Familiarity with Microsoft 365, Active Directory, and basic networking concepts
Added 2 days ago
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Organizational Design Consultant
Community Living BC
Vancouver, BC
- Full-time
We are seeking an analytical, collaborative, and solutions-focused Organizational Design Consultant to join our People Services team.
Added 2 days ago
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Communications Specialist – HIS Renewal – Communications #566-26
Brightshores Health System
Owen Sound, ON
- Full-time
Proficiency with Microsoft 365 and digital communications platforms, including intranet and web content management tools.
Added 2 days ago
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Microsoft 365 Specialist - SharePoint, Teams
RWC Partners Inc.
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Role Description The Microsoft 365 Specialist - SharePoint, Teams is a contract role that requires some on-site work in the Greater Vancouver Metropolitan Area. This role is responsible for…
Added 2 days ago
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Banking Documentation Specialist
Dexian
Montreal, QC
- $25 to $27 CAD / hour
- Contract
We are seeking a detail-oriented and organized Bilingual Banking Operations & Administrative Support Specialist who is fluent in both English and French, with 1–2 years of experience in…
Added 2 days ago
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System Integration Specialist
ZenaTech Inc.
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Experience with Microsoft 365, Active Directory, and standard IT support tools.
Added 2 days ago
PR
Specialist - Intermediate Server Infrastructure
Peel Regional Police
Brampton, ON
- Temporary
Are you an ambitious and highly motivated specialist with an experience in implementation and management of cloud and on - premise server infrastructure solutions? Are you looking to make…
Added 2 days ago
SR
Technical Support Specialist II
Stellar Recruitment Inc.
Vancouver, BC
- $40 to $50 CAD / hour
- Contract
Diagnose, troubleshoot, install, configure, and maintain computers, mobile devices, peripherals, applications, Microsoft 365, Exchange Online, and other enterprise technology within…
Added 2 days ago
IF
Mobile Mortgage Specialist
Innovation Federal Credit Union
Beaumont, AB · AB · Edmonton, AB
- Full-time
Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, Power BI, Copilot).
Added 2 days ago
PC
Bilingual IT Support Analyst
People Corporation
Laval, QC · QC - PC Laval
- Full-time
Demonstrated understanding of Microsoft Windows 10/11, macOS, Microsoft 365 core suites, Active Directory administration, and PC imaging utilities.
Added 2 days ago
AC
Senior Proposal Specialist
Allnorth Consultants Limited
Sherwood Park, AB · AB · Kamloops, BC · Kelowna, BC · Nanaimo, BC · Prince George, BC · Vancouver, BC · Victoria, BC · Saskatoon, SK · Calgary, AB
- Full-time
Advanced proficiency in Microsoft 365, including Word, Excel, PowerPoint, SharePoint, and Teams; experience with Adobe InDesign or similar tools is an asset

Global Relay

Support Specialist, Technical Support - L1

Vancouver, BC, Canada

$50,000 - $65,000 CAD

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Job details

Pay: $50,000 - $65,000 CAD
Posting language: English
Posted: Oct 22, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.

This role is focused on being the first point of contact for our customers, providing foundational support to ensure our services run correctly and smoothly. This role is part of our 24x7 Frontline team, responsible for triaging of tickets, assisting customers with authorizing requests, adding and removing users on customers’ account and services, basic troubleshooting and initial support for Global Relay services.

You will learn to use creative problem-solving to understand customer issues, gather necessary information and resolve entry-level technical problems. You will work in a fast-paced environment, effectively communicating both verbally and in writing to escalate more complex issues to Intermediate and Senior Specialists while handling initial user requests and administrative tasks.

This role balances entry level technical troubleshooting capability with an understanding of client business impact, ensuring issues are resolved efficiently and professionally.

Your responsibilities:

Be the first point of contact for customers, providing first level technical support for all Global Relay Services
Assist customers with basic technical issues and end user queries
Collect pertinent issue details and create clear, detailed escalation tickets for Intermediate Technical Support Specialists to investigate and resolve
Perform user management requests, self-service requests and simple script import requests
Manage support queues and triage cases to appropriate resources
Manage our customers' authorized contact changes
Maintain accurate documentation of troubleshooting steps, and resolutions
Handle overflow calls from admins where required

About you:

You are technically strong, operationally disciplined, and comfortable working within a structured support model. You understand the importance of balancing responsiveness with scalability and process adherence. You thrive in collaborative environments and are comfortable working alone as well as part of a team.

Minimum 1-2 Years in a customer facing technical support role.
Strong desire to learn and develop technical troubleshooting skills.
Ability to manage multiple priorities in a structured environment.
Excellent attention to detail and the ability to follow defined policies and procedures.
Strong written and verbal communication skills in English.

Your technical skills:

Basic troubleshooting and problem-solving capabilities.
Knowledge of SAML authentication and Single Sign-On (SSO) desired by not mandatory.
Familiarity with Microsoft Office Suite is desired.
Prior experience with Salesforce or Jira is an asset.
Basic demonstrable knowledge in two or more of the following areas:
- Networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
- Microsoft Exchange, Office 365, or Google Workspace
- Windows Server and workstation environments
- Basic scripting (PowerShell, Perl, VBScript, SQL)
- Relevant certifications (MCSE, MCITP, CCNA, PMP) is an asset
- Instant Messaging, SMS, and Voice services

Working conditions:

Support is a 24x7 team using a follow-the-sun model
Specialists must be willing and able to work occasionally outside of business hours, including weekends
This is a fully in-office role, with flexibility as required

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$50,000 - $65,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

The role serves as the first point of contact for SMB customers, providing foundational technical support and triaging tickets. Responsibilities include managing user requests, maintaining documentation, and escalating complex issues to senior specialists.

Requirements

Candidates must have 1-2 years of experience in a customer-facing technical support role and strong troubleshooting skills. Proficiency in networking fundamentals and excellent communication skills are required to succeed in this structured, fast-paced environment.

Skills

Technical support
Troubleshooting
Problem-solving
Customer service
Ticket triaging
User management
Networking fundamentals
Active Directory
ADFS
TCP/IP
DNS
DHCP
VPN
LDAP
SSO
Office 365

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SMB
Cloud Archiving
Surveillance
eDiscovery
Analytics
SAML
SSO
Microsoft Office Suite
Salesforce
Jira
Networking
AD
ADFS
TCP/IP
DNS
DHCP
VPN
LDAP
Microsoft Exchange
Office 365
Google Workspace
Windows Server
PowerShell
Perl
VBScript
SQL
MCSE
CCNA
PMP

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