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Added 27 mins ago
C
Client Engagement Associate
CIBC
Trail, BC
- Part-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 56 mins ago
KE
Website & Graphic Design Specialist
Keystone Environmental
Burnaby, BC
- Contract
We are currently seeking a creative, detail-oriented, and technically skilled Website & Graphic Design Specialist to support our corporate website and visual communications initiatives on a…
Added 56 mins ago
CE
Airframe Materials & Processes (M&P) Specialist
Capgemini Engineering
Montreal, QC
- Full-time
…développer et à retenir les meilleures personnes afin de fournir des solutions innovantes et de classe mondiale à nos clients. Nous encourageons une culture inclusive qui permet à chacun de…
Added 56 mins ago
UO
Lead, Program Partnerships & Projects, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
…performance oversight to the Program Opportunity and Research Specialist, ensuring research activities and deliverables align with ContEd priorities and strategic…
Added 1 hour ago
WI
Early Talent Specialist
WSP in Canada
Laval, QC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 hour ago
WI
Early Talent Specialist
WSP in Canada
Montreal, QC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 hour ago
WI
Early Talent Specialist
WSP in Canada
Toronto, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 hour ago
WI
Early Talent Specialist
WSP in Canada
Markham, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 hour ago
LC
Sr Process Specialist/Engineer
LNG Canada
Calgary, AB
- Full-time
We are Canada’s first large-scale LNG export facility. With Phase 1 now operating, we’ve moved from project to business - and are preparing for a potential Phase 2 that could double our…
Added 1 hour ago
GL
Customer Solutions Specialist
goeasy Ltd.
Halifax, NS
- Full-time
A day in a life of a Customer Solutions Specialist:
Added 1 hour ago
K
Administrative Support Specialist
Kelly
Fort Saskatchewan, AB
- $27 USD / hour
- Full-time
Kelly Services is seeking a diligent and detail-oriented Administrative Support Specialist to support our prestigious client, Dow Chemical Canada, in Fort Saskatchewan.
Added 1 hour ago
C
Client Engagement Associate [Hourly]
CIBC
Sherwood Park, AB
- Part-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 1 hour ago
AT
CRM specialist (Temporary - 9 Months)
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
Added 1 hour ago
FC
Project Manager II
Fluor Corporation
Vancouver, BC
- Full-time
…on innovation and providing cost-effective technology-based solutions is second to none. As we look to the future, we need creative, ambitious, and innovative professionals who can help us…
Added 1 hour ago
IR
Outreach & Partnership Coordinator
Info-Tech Research Group
London, ON · Toronto, ON
- Full-time
SoftwareReviews is seeking a creative, driven, and organized individual to join the Data Operations team as an Outreach Specialist. In this role, you will build relationships with the…
Added 1 hour ago
RB
Banking Advisor
Royal Bank of Canada
Steinbach, MB
- Full-time
…client in an office, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences, as well as drive client…
Added 1 hour ago
RB
Client Advisor - Casual
Royal Bank of Canada
London, ON
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
RB
Banking Advisor
Royal Bank of Canada
Moose Jaw, SK
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
R
Client Advisor Intern
RBC
Ajax, ON
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
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Client Advisor
RBC
Iqaluit, NU
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
RD
Operation Specialist Performance Measurement
RBC Dominion Securities
Mississauga, ON
- Full-time
Operation specialist in Performance Measurement group. Analyzes operational problems related to client rate of return, money weighted vs. time weighted calculations. Act as a central point…
Added 2 hours ago
R
Seller Experience Manager
RBGlobal
Burnaby, BC
- Full-time
Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities to deliver…
Added 2 hours ago
C
Client Engagement Associate
CIBC
Quebec, QC · Place CIBC
- Full-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 2 hours ago
C
Client Engagement Associate, 15h/week - Ville St-Georges
CIBC
Saint-Georges, QC · Ville St-Georges
- Part-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 2 hours ago
C
Client Engagement Associate, 15h/week - St-Eustache
CIBC
Saint-Eustache, QC · St-Eustache
- Part-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…

Global Relay

Support Specialist, Technical Support - L1

Vancouver, BC, Canada

British Columbia - Base salary range: $50,000 CAD - $65,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $50,000 CAD - $65,000 CAD
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.

This role is focused on being the first point of contact for our customers, providing foundational support to ensure our services run correctly and smoothly. This role is part of our 24x7 Frontline team, responsible for triaging of tickets, assisting customers with authorizing requests, adding and removing users on customers’ account and services, basic troubleshooting and initial support for Global Relay services.

You will learn to use creative problem-solving to understand customer issues, gather necessary information and resolve entry-level technical problems. You will work in a fast-paced environment, effectively communicating both verbally and in writing to escalate more complex issues to Intermediate and Senior Specialists while handling initial user requests and administrative tasks.

This role balances entry level technical troubleshooting capability with an understanding of client business impact, ensuring issues are resolved efficiently and professionally.

Your responsibilities:

Be the first point of contact for customers, providing first level technical support for all Global Relay Services
Assist customers with basic technical issues and end user queries
Collect pertinent issue details and create clear, detailed escalation tickets for Intermediate Technical Support Specialists to investigate and resolve
Perform user management requests, self-service requests and simple script import requests
Manage support queues and triage cases to appropriate resources
Manage our customers' authorized contact changes
Maintain accurate documentation of troubleshooting steps, and resolutions
Handle overflow calls from admins where required

About you:

You are technically strong, operationally disciplined, and comfortable working within a structured support model. You understand the importance of balancing responsiveness with scalability and process adherence. You thrive in collaborative environments and are comfortable working alone as well as part of a team.

Minimum 1-2 Years in a customer facing technical support role.
Strong desire to learn and develop technical troubleshooting skills.
Ability to manage multiple priorities in a structured environment.
Excellent attention to detail and the ability to follow defined policies and procedures.
Strong written and verbal communication skills in English.

Your technical skills:

Basic troubleshooting and problem-solving capabilities.
Knowledge of SAML authentication and Single Sign-On (SSO) desired by not mandatory.
Familiarity with Microsoft Office Suite is desired.
Prior experience with Salesforce or Jira is an asset.
Basic demonstrable knowledge in two or more of the following areas:
- Networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
- Microsoft Exchange, Office 365, or Google Workspace
- Windows Server and workstation environments
- Basic scripting (PowerShell, Perl, VBScript, SQL)
- Relevant certifications (MCSE, MCITP, CCNA, PMP) is an asset
- Instant Messaging, SMS, and Voice services

Working conditions:

Support is a 24x7 team using a follow-the-sun model
Specialists must be willing and able to work occasionally outside of business hours, including weekends
This is a fully in-office role, with flexibility as required

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $50,000 CAD - $65,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Provide first-level technical support to customers, handle basic troubleshooting and user or account requests, and manage support queues. Gather issue details, document troubleshooting and resolutions, and escalate complex cases to intermediate specialists.

Requirements

Candidates should have 1–2 years of customer-facing technical support experience, strong communication and attention to detail, and the ability to manage priorities while following procedures. Basic troubleshooting skills are required; knowledge in at least two listed technical areas is expected, while SAML/SSO, Microsoft Office, Salesforce, Jira, and relevant certifications are desirable or assets.

Skills

Technical Support
Customer Service
Troubleshooting
Problem-Solving
Ticket Triage
Escalation Management
User Management
Written Communication
Verbal Communication
Networking Fundamentals
SAML Authentication
Single Sign-On
Microsoft Office
Salesforce
Jira
Scripting

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Small and Medium Business
Ticket Triage
Escalation Tickets
User Management
Authorized Contacts
Troubleshooting
SAML
Single Sign-On
Networking Fundamentals
Active Directory
ADFS
TCP/IP
DNS
DHCP
VPN
LDAP
Microsoft Exchange
Office 365
Google Workspace
Windows Server
PowerShell
Perl
VBScript
SQL
Salesforce
Jira
Instant Messaging
SMS

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