Find work in Canada.

511,348 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
L
Legal Engineer - In-House
Legora
Toronto, ON
- Full-time
Let's get the tricky part out of the way: this role doesn't fit neatly into a traditional box. It's part legal ops, part product specialist, part solutions architect, and part client…
Added 2 mins ago
JI
Boom Truck Driver
Jensen Infrastructure
ON · Ontario, Canada
- $30 to $35 USD / hour
- Full-time
The Boom truck Driver position will be responsible for safely delivering precast products and adhering to DOT regulations, while providing excellent customer service.
Added 2 mins ago
TH
Front End Associate Part Time - 7052 Regina
The Home Depot Canada
Regina, SK
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 2 mins ago
DC
Program Assistant II - Continuing Education HS
Douglas College
New Westminster, BC
- Full-time
…programs, and services. Provides exceptional client-centered service on a consistent basis to all stakeholder…
Added 2 mins ago
SC
Line Cook
Swiss Chalet
Toronto, ON · East York, ON
- Full-time
Complete line checks to ensure that enough product is prepared and kept ready for service
Added 2 mins ago
IP
Junior Technician (Mont-Tremblant, QC)
Insight Pest Canada
Mont-Tremblant, QC
- $21.63 to $35 USD / hour
- Full-time
Provide excellent customer service and answer customer questions
Added 2 mins ago
NC
Counter Sales - HVAC
Noble Corporation
Toronto, ON
- Full-time
The Counter Sales position ensures that we maintain our commitment to deliver the best client service in the business. This teammate will ensure our customers are provided outstanding…
Added 2 mins ago
P
PepsiCo Beverages Full-Time Account Merchandiser
PepsiCo
Cambridge, ON
- Full-time
- Temporary
Your experience may include customer service. This is a great role for students in all kinds of programs. It’s also a great fit for people who worked successfully with a high degree of…
Added 33 mins ago
BG
Outside Parts & Service Representative - Agriculture
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Demonstrates exceptional customer service and relationship-building skills.
Added 33 mins ago
P&
Operations Intern - Weyburn
Parrish & Heimbecker, Limited
Weyburn, SK
- Full-time
Performing exceptional customer service duties
Added 33 mins ago
SE
Journeyperson/Third Year Electrician
Southwest Electric & Security Inc
St. Stephen, NB
- Full-time
…quality electrical work across commercial, industrial, and service…
Added 33 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 33 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 33 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Casual, Part time and Full time positions (4 on 5 off for full time nurses)
Added 33 mins ago
IL
Medical Laboratory Technologist – Fecal Immunochemical Testing (FIT)
In-Common Laboratories (ICL)
Toronto, ON · North York, ON
- Full-time
Employment Type: Contract, Full-Time hours and Part-Time hours (up to 22.5 hours weekly) are available
Added 33 mins ago
DV
Pre Owned Specialist
Don Valley North Hyundai
Markham, ON
- Full-time
This is a full-time, on-site role for a Used Car Sales Specialist at our location in Markham, ON. The Used Car Sales Specialist will be responsible for consulting with customers to…
Added 33 mins ago
TO
Attendant I, Maintenance, Arenas
Town of Whitby
Whitby, ON · Iroquois Park Sports Centre
- Part-time
providing training, advice and direction to part-time maintenance staff; and
Added 33 mins ago
TT
Retail Sales associate Full Time Marshalls Baron Centre
The TJX Companies, Inc.
Kelowna, BC
- Full-time
Be a valued part of a supportive and collaborative team, working together to achieve shared goals.
Added 48 mins ago
NM
Business Assistant (10-Month Contract)
Newmont Mining Corporation
Vancouver, BC
- $72,700 to $90,900 CAD / year
- Full-time
Strong communication, relationship-building, and customer service skills.
Added 48 mins ago
PC
Cashier
Pilot Company
Hope, BC
- Part-time
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the…
Added 48 mins ago
PC
Janitorial Maintenance
Pilot Company
Hope, BC
- Part-time
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the…
Added 1 hour ago
A
Enterprise Account Manager / Gestionnaire de compte client entreprise
AKUR8
Montreal, QC
- Full-time
We're looking for a commercially minded individual with around 6+ years of experience in SaaS account management, customer success, consulting, or a related commercial role. You should be…
Added 1 hour ago
S-
Seasonal Sales Associate - Centre at Circle
Showcase - Home of the Hottest Trends
Saskatoon, SK
- Temporary
Showcase "Home of the Hottest Trends", voted one of Canada's "Best Managed Companies" 2021 and the world's largest retailer of its kind is hiring for Part-Time Seasonal Associates!
Added 1 hour ago
AS
Lead Analyst, IT Vendor Management - P5
Apex Systems
Toronto, ON
- $100 to $115 USD / hour
- Contract
Support an enterprise approach to service performance by tracking metrics, governance activities, and performance insights that improve stability, delivery quality, and customer outcomes.
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Pembroke, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Global Relay

Support Specialist, Technical Support - L1

Vancouver, BC, Canada

British Columbia - Base salary range: $50,000 CAD - $65,000 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: British Columbia - Base salary range: $50,000 CAD - $65,000 CAD
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.

This role is focused on being the first point of contact for our customers, providing foundational support to ensure our services run correctly and smoothly. This role is part of our 24x7 Frontline team, responsible for triaging of tickets, assisting customers with authorizing requests, adding and removing users on customers’ account and services, basic troubleshooting and initial support for Global Relay services.

You will learn to use creative problem-solving to understand customer issues, gather necessary information and resolve entry-level technical problems. You will work in a fast-paced environment, effectively communicating both verbally and in writing to escalate more complex issues to Intermediate and Senior Specialists while handling initial user requests and administrative tasks.

This role balances entry level technical troubleshooting capability with an understanding of client business impact, ensuring issues are resolved efficiently and professionally.

Your responsibilities:

Be the first point of contact for customers, providing first level technical support for all Global Relay Services
Assist customers with basic technical issues and end user queries
Collect pertinent issue details and create clear, detailed escalation tickets for Intermediate Technical Support Specialists to investigate and resolve
Perform user management requests, self-service requests and simple script import requests
Manage support queues and triage cases to appropriate resources
Manage our customers' authorized contact changes
Maintain accurate documentation of troubleshooting steps, and resolutions
Handle overflow calls from admins where required

About you:

You are technically strong, operationally disciplined, and comfortable working within a structured support model. You understand the importance of balancing responsiveness with scalability and process adherence. You thrive in collaborative environments and are comfortable working alone as well as part of a team.

Minimum 1-2 Years in a customer facing technical support role.
Strong desire to learn and develop technical troubleshooting skills.
Ability to manage multiple priorities in a structured environment.
Excellent attention to detail and the ability to follow defined policies and procedures.
Strong written and verbal communication skills in English.

Your technical skills:

Basic troubleshooting and problem-solving capabilities.
Knowledge of SAML authentication and Single Sign-On (SSO) desired by not mandatory.
Familiarity with Microsoft Office Suite is desired.
Prior experience with Salesforce or Jira is an asset.
Basic demonstrable knowledge in two or more of the following areas:
- Networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
- Microsoft Exchange, Office 365, or Google Workspace
- Windows Server and workstation environments
- Basic scripting (PowerShell, Perl, VBScript, SQL)
- Relevant certifications (MCSE, MCITP, CCNA, PMP) is an asset
- Instant Messaging, SMS, and Voice services

Working conditions:

Support is a 24x7 team using a follow-the-sun model
Specialists must be willing and able to work occasionally outside of business hours, including weekends
This is a fully in-office role, with flexibility as required

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $50,000 CAD - $65,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Apply About employer

More about this job

Responsibilities

Provide first-level technical support to customers, handle basic troubleshooting and user or account requests, and manage support queues. Gather issue details, document troubleshooting and resolutions, and escalate complex cases to intermediate specialists.

Requirements

Candidates should have 1–2 years of customer-facing technical support experience, strong communication and attention to detail, and the ability to manage priorities while following procedures. Basic troubleshooting skills are required; knowledge in at least two listed technical areas is expected, while SAML/SSO, Microsoft Office, Salesforce, Jira, and relevant certifications are desirable or assets.

Skills

Technical Support
Customer Service
Troubleshooting
Problem-Solving
Ticket Triage
Escalation Management
User Management
Written Communication
Verbal Communication
Networking Fundamentals
SAML Authentication
Single Sign-On
Microsoft Office
Salesforce
Jira
Scripting

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Small and Medium Business
Ticket Triage
Escalation Tickets
User Management
Authorized Contacts
Troubleshooting
SAML
Single Sign-On
Networking Fundamentals
Active Directory
ADFS
TCP/IP
DNS
DHCP
VPN
LDAP
Microsoft Exchange
Office 365
Google Workspace
Windows Server
PowerShell
Perl
VBScript
SQL
Salesforce
Jira
Instant Messaging
SMS

Report this job