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Added 5 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 7 hours ago
RL
Digital Marketing & Content Specialist
Raf Law Corporation
Vancouver, BC
- Part-time
Role Description The Digital Marketing & Content Specialist is a part-time, hybrid role based in North Vancouver, BC, with the flexibility to work both in-office and from home. This role…
Added 10 hours ago
Development Officer, College of Engineering
University of Saskatchewan
Saskatoon, SK
Develop proposals, reports, correspondence, and fundraising materials for donor communications.
Added 18 hours ago
MD
Records Agent - Customer Svcs Specialist Int
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Customer Service Specialist, Intermediate
Added 18 hours ago
GC
Senior Manager Media and Business Development
geekspeak Commerce
Whitby, ON
- Full-time
This is a hands-on role for someone comfortable leading a pitch, reviewing a media plan, coaching a specialist and discussing performance with a client.
Added 18 hours ago
NT
Lead Electrical Engineer
Novus Technical Services
Calgary, AB
- Full-time
Effective verbal and written communications in English
Added 19 hours ago
BT
Assurance and Advisory Manager – Audit
Baker Tilly Canada
Dartmouth, NS
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 19 hours ago
VC
Transformation, Change & Innovation Advisor
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
Reporting to the Executive Director, Clinical Informatics and Virtual Health, the Advisor acts as an internal specialist to the organization for organizational development and change…
Added 1 day ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under construction and will include…
Added 1 day ago
AH
Trainer - Provincial Training Specialist
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Provincial Training Specialist is a provincial role and is responsible for providing Crisis Prevention Institute (CPI) training, E-Sim training, Tactical Communications and First Aid…
Added 1 day ago
MI
Jr Weld Technician
Martinrea International
Woodbridge, ON
- Full-time
Reporting to Quality System Specialist and Health & Safety Lead any observed new or changes to product/process/service within their area of responsibility.
Added 1 day ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under construction and will include…
Added 1 day ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under construction and will include…
Added 1 day ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under construction and will include…
Added 1 day ago
M
Project Delivery Specialist (Community, Culture and Communications)
melyn
SK · Saskatchewan, Canada
- Full-time
…wellness plans, a community media toolkit, and the websites and communications that carry a Nation's story. This is an early role on a small team, so there's real room to grow into leading…
Added 1 day ago
SB
Event Sales Specialist
Splitsville Bowl
Calgary, AB
- Part-time
Join Splitsville as a Event Sales Specialist and in return you'll get:
Added 1 day ago
IB
Manager, Development Communications
Ivey Business School at Western University
London, ON
- Full-time
The Manager, Development Communications is an experienced communications professional who plays a crucial role in supporting the Development team's efforts to raise philanthropic funds for…
Added 1 day ago
NB
Director Fiduciary Services
National Bank of Canada
Montreal, QC
- Full-time
Prepare reports and regular communications for clients.
Added 1 day ago
IL
Talent acquisition specialist (12 month contract)
IPH Limited
Moncton, NB
- Full-time
We are seeking a driven Talent Acquisition Specialist to join our recruitment team at IPH Canada. The
Added 1 day ago
BT
Senior Staff Accountant, Tax
Baker Tilly Canada
Dartmouth, NS
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 day ago
H
Senior Talent Acquisition Specialist (Contract)
Hatch
Mississauga, ON
- Contract
As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through…
Added 2 days ago
M&
Jr Weld Technician
Mitchell & Associates
Vaughan, ON
- Full-time
Reporting to Quality System Specialist and Health & Safety Lead any observed new or changes to product/process/service within their area of responsibility.
Added 2 days ago
BH
Product Support Specialist - Membee
Beacon Holdings
Remote, Canada
- Full-time
- Remote
…nonprofits and clubs. It automates renewals, events, payments and communications so small teams, often volunteer-led, can spend their time attracting, engaging and retaining members instead…
Added 2 days ago
GD
Design Engineering C4 Systems Associate Specialist
General Dynamics Land Systems–Canada
London, ON
- Contract
The C4 (Command, Control, Communications, Computers) Design Engineering role is responsible to execute full life cycle design activity on any assigned task within the subsystem and take…
Added 2 days ago
GR
Support Specialist, Technical Support - L1
Global Relay
Vancouver, BC
- Full-time
…and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their…

Global Relay

Support Specialist, Technical Support - L1

Vancouver, BC, Canada

$50,000 - $65,000 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,000 - $65,000 CAD
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 31, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.

This role is focused on being the first point of contact for our customers, providing foundational support to ensure our services run correctly and smoothly. This role is part of our 24x7 Frontline team, responsible for triaging of tickets, assisting customers with authorizing requests, adding and removing users on customers' account and services, basic troubleshooting and initial support for Global Relay services.

You will learn to use creative problem-solving to understand customer issues, gather necessary information and resolve entry-level technical problems. You will work in a fast-paced environment, effectively communicating both verbally and in writing to escalate more complex issues to Intermediate and Senior Specialists while handling initial user requests and administrative tasks.

This role balances entry level technical troubleshooting capability with an understanding of client business impact, ensuring issues are resolved efficiently and professionally.

Your responsibilities:

Be the first point of contact for customers, providing first level technical support for all Global Relay Services
Assist customers with basic technical issues and end user queries
Collect pertinent issue details and create clear, detailed escalation tickets for Intermediate Technical Support Specialists to investigate and resolve
Perform user management requests, self-service requests and simple script import requests
Manage support queues and triage cases to appropriate resources
Manage our customers' authorized contact changes
Maintain accurate documentation of troubleshooting steps, and resolutions
Handle overflow calls from admins where required

About you:

You are technically strong, operationally disciplined, and comfortable working within a structured support model. You understand the importance of balancing responsiveness with scalability and process adherence. You thrive in collaborative environments and are comfortable working alone as well as part of a team.

Minimum 1-2 Years in a customer facing technical support role.
Strong desire to learn and develop technical troubleshooting skills.
Ability to manage multiple priorities in a structured environment.
Excellent attention to detail and the ability to follow defined policies and procedures.
Strong written and verbal communication skills in English.

Your technical skills:

Basic troubleshooting and problem-solving capabilities.
Knowledge of SAML authentication and Single Sign-On (SSO) desired by not mandatory.
Familiarity with Microsoft Office Suite is desired.
Prior experience with Salesforce or Jira is an asset.
Basic demonstrable knowledge in two or more of the following areas:
- Networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
- Microsoft Exchange, Office 365, or Google Workspace
- Windows Server and workstation environments
- Basic scripting (PowerShell, Perl, VBScript, SQL)
- Relevant certifications (MCSE, MCITP, CCNA, PMP) is an asset
- Instant Messaging, SMS, and Voice services

Working conditions:

Support is a 24x7 team using a follow-the-sun model
Specialists must be willing and able to work occasionally outside of business hours, including weekends
This is a fully in-office role, with flexibility as required

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$50,000 - $65,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Apply About employer

More about this job

Responsibilities

Provide first-level technical support to customers, troubleshoot basic issues, handle user and account requests, and manage support queues. Gather relevant details and document clear escalation tickets for more complex issues, while maintaining accurate records and assisting with overflow calls.

Requirements

Candidates need 1–2 years of customer-facing technical support experience, strong communication and organizational skills, and a willingness to develop troubleshooting abilities. Basic knowledge in at least two technical areas is expected; familiarity with SAML/SSO, Microsoft Office, Salesforce, Jira, and relevant certifications is desirable or an asset.

Skills

Technical Support
Customer Service
Basic Troubleshooting
Problem-Solving
Ticket Triage
User Management
Escalation Documentation
Written Communication
Verbal Communication
Attention to Detail
Networking Fundamentals
SAML Authentication
Single Sign-On
Microsoft Office
Basic Scripting
Queue Management

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Small and Medium Business
Ticket Triage
Troubleshooting
User Management
Authorized Contacts
Escalation Tickets
SAML
Single Sign-On
Networking Fundamentals
Active Directory
ADFS
TCP/IP
DNS
DHCP
VPN
LDAP
Microsoft Exchange
Office 365
Google Workspace
Windows Server
PowerShell
Perl
VBScript
SQL
Salesforce
Jira
Instant Messaging
SMS

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