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Added 2 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for…
Added 2 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 3 hours ago
GR
Support Specialist, Technical Support - L1
Global Relay
Vancouver, BC
- Full-time
Added 3 hours ago
NB
Banking Advisor
National Bank of Canada
Kitchener, ON
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 4 hours ago
AH
Anesthesia Assistant
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…(primary site), University of Alberta Hospital and Sturgeon Community Hospital, offering you diverse work environments, exposure to a wide range of patient populations, and the chance to…
Added 4 hours ago
AH
Anesthesia Assistant
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…(primary site), University of Alberta Hospital and Sturgeon Community Hospital, offering you diverse work environments, exposure to a wide range of patient populations, and the chance to…
Added 4 hours ago
AH
Anesthesia Assistant
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…(primary site), University of Alberta Hospital and Sturgeon Community Hospital, offering you diverse work environments, exposure to a wide range of patient populations, and the chance to…
Added 4 hours ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Saskatoon, SK
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 hours ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Whistler, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 hours ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Parksville, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 hours ago
IH
Occupational Therapist - Occupational Therapy - Temp Full-time
Interior Health Authority
Kamloops, BC
- Full-time
…seniors referred by their family doctor, nurse practitioner, or specialist. The interprofessional team may include geriatricians, family physicians, mental health clinicians,…
Added 6 hours ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Surrey, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Flexible schedule trades and access to additional community locum support.
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
…Thai, German, Mexican, and American cuisine. In short, this community is perfect for doctors seeking the tranquility and outdoor recreation of a small town with the convenience and…
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
Located in the charming lakeside desert community of Osoyoos. This lovely rural town of 5,000 people is currently served by 7 Family Physicians working in 2 clinics.
Added 6 hours ago
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Family Practitioner/General Practitioner
Health Match BC
Kamloops, BC
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…recreation facilities. We take immense pride in our dynamic arts community, and annual events including the Kamloops Film Festival, Wildlights at the BC Wildlife Park, and Music in the…
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
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Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
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Added 6 hours ago
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Hospitalist
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Williams Lake, BC
- Full-time
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Onsite access to lab, ultrasound, and specialist support
Added 6 hours ago
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General Surgery
Health Match BC
Williams Lake, BC
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…surgical practice in a collegial supportive group and welcoming community setting where you can enjoy endless lifestyle opportunities, apply today and discover the rewards of true work life…
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
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Are You Looking To Establish Or Grow Your Family Practice In a Thriving Community? Our Turn-key Clinic Offers Everything You Need To Hit The Ground Running
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Be part of a growing team with new locations, increasing patient demand, and a thriving community of healthcare professionals.
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Be part of a growing team with new locations, increasing patient demand, and a thriving community of healthcare professionals.
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Be part of a growing team with new locations, increasing patient demand, and a thriving community of healthcare professionals.

Global Relay

Support Specialist, Technical Support - L1

Vancouver, BC, Canada

$50,000 - $65,000 CAD · Full-time

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Job details

Pay: $50,000 - $65,000 CAD
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 31, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.

This role is focused on being the first point of contact for our customers, providing foundational support to ensure our services run correctly and smoothly. This role is part of our 24x7 Frontline team, responsible for triaging of tickets, assisting customers with authorizing requests, adding and removing users on customers' account and services, basic troubleshooting and initial support for Global Relay services.

You will learn to use creative problem-solving to understand customer issues, gather necessary information and resolve entry-level technical problems. You will work in a fast-paced environment, effectively communicating both verbally and in writing to escalate more complex issues to Intermediate and Senior Specialists while handling initial user requests and administrative tasks.

This role balances entry level technical troubleshooting capability with an understanding of client business impact, ensuring issues are resolved efficiently and professionally.

Your responsibilities:

Be the first point of contact for customers, providing first level technical support for all Global Relay Services
Assist customers with basic technical issues and end user queries
Collect pertinent issue details and create clear, detailed escalation tickets for Intermediate Technical Support Specialists to investigate and resolve
Perform user management requests, self-service requests and simple script import requests
Manage support queues and triage cases to appropriate resources
Manage our customers' authorized contact changes
Maintain accurate documentation of troubleshooting steps, and resolutions
Handle overflow calls from admins where required

About you:

You are technically strong, operationally disciplined, and comfortable working within a structured support model. You understand the importance of balancing responsiveness with scalability and process adherence. You thrive in collaborative environments and are comfortable working alone as well as part of a team.

Minimum 1-2 Years in a customer facing technical support role.
Strong desire to learn and develop technical troubleshooting skills.
Ability to manage multiple priorities in a structured environment.
Excellent attention to detail and the ability to follow defined policies and procedures.
Strong written and verbal communication skills in English.

Your technical skills:

Basic troubleshooting and problem-solving capabilities.
Knowledge of SAML authentication and Single Sign-On (SSO) desired by not mandatory.
Familiarity with Microsoft Office Suite is desired.
Prior experience with Salesforce or Jira is an asset.
Basic demonstrable knowledge in two or more of the following areas:
- Networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
- Microsoft Exchange, Office 365, or Google Workspace
- Windows Server and workstation environments
- Basic scripting (PowerShell, Perl, VBScript, SQL)
- Relevant certifications (MCSE, MCITP, CCNA, PMP) is an asset
- Instant Messaging, SMS, and Voice services

Working conditions:

Support is a 24x7 team using a follow-the-sun model
Specialists must be willing and able to work occasionally outside of business hours, including weekends
This is a fully in-office role, with flexibility as required

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$50,000 - $65,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Apply About employer

More about this job

Responsibilities

Provide first-level technical support to customers, troubleshoot basic issues, handle user and account requests, and manage support queues. Gather relevant details and document clear escalation tickets for more complex issues, while maintaining accurate records and assisting with overflow calls.

Requirements

Candidates need 1–2 years of customer-facing technical support experience, strong communication and organizational skills, and a willingness to develop troubleshooting abilities. Basic knowledge in at least two technical areas is expected; familiarity with SAML/SSO, Microsoft Office, Salesforce, Jira, and relevant certifications is desirable or an asset.

Skills

Technical Support
Customer Service
Basic Troubleshooting
Problem-Solving
Ticket Triage
User Management
Escalation Documentation
Written Communication
Verbal Communication
Attention to Detail
Networking Fundamentals
SAML Authentication
Single Sign-On
Microsoft Office
Basic Scripting
Queue Management

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Small and Medium Business
Ticket Triage
Troubleshooting
User Management
Authorized Contacts
Escalation Tickets
SAML
Single Sign-On
Networking Fundamentals
Active Directory
ADFS
TCP/IP
DNS
DHCP
VPN
LDAP
Microsoft Exchange
Office 365
Google Workspace
Windows Server
PowerShell
Perl
VBScript
SQL
Salesforce
Jira
Instant Messaging
SMS

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